Mark the catering manager is fantastic. Excellent customer service skills every single time we order from him it’s great. He is the reason why I keep coming back!
Atmosphere: 5
Food: 5
Service: 5
Joseph Gonzalez
Amazing food no complaints besides the couple of girl workers who are rude. Great franchise as wel
Atmosphere: 4
Food: 5
Service: 5
Patricia Hockett
In this world right now is so much hate. I thought I would share something that still is happening if you are nice and caring. My friend Salle and I stopped in Zupas on Eagle for lunch today. We were ordering and talking to the staff members. When we went to pay, Natalie and Rebekah the managers told us lunch was on them. We were shocked and so grateful, not so much as free, but the kindness they shared. They had said a man had come in, I guess not so nice to them and they wanted to combat that feeling and share the love for others. What do you think people?? There are still so many kind people out there, what goes around comes around, don't you think. Thank you so much for your generosity and caring Natalie and Rebekah and Zupas for instilling this in their team members!
Atmosphere: 5
Food: 5
Service: 5
Ashlyn Bell
Always love this place only time it’s missed is through DoorDash but still love! Definitely recommend
Atmosphere: 5
Food: 5
Service: 5
Tanner Heath
Employee extremely rude and snarky. Very over the top and extra even after I tipped her well.
Atmosphere: 1
Food: 5
Service: 1
Kiefer
I witnessed extremely poor customer service to a customer who had a simple request on the 27th of September 2025. All she wanted was her roll warmed up!!
I’ve also had my fair share of issues with this employee. Will not be returning.
Service: 1
Sarah Orton
The staff on the Saturday lunch shift (9/22/25) were amazing and made me feel so supported and loved. I have three kids under three and they were so kind and helpful that I cried on the way home just thinking about it. They all deserve a raise ok manager??? 🤪
Service: 5
Troy Van Houten
Great food, but smaller dining area. We were hoping to dine-in but ended up taking to-go. There also appeared to be large invisible customer orders via doordash and Uber eats. We saw food moving through the line, but not for the people waiting in person. This location also has a drive through, so there were also those customers adding to the demand queue. Again, food was spot-on and employees were friendly. I think this particular location could have been built double the size given the growth and demand in the area.
Atmosphere: 3
Food: 5
Service: 5
Christine Scott
Good food but noisy
Atmosphere: 4
Food: 4
Service: 5
R P
Food is great but this particular establishment didn’t have one clean booth in it out of the 15 that were empty.
There chicken noodle soup is pretty good and the rolls go really well with it
Atmosphere: 5
Food: 5
Service: 5
C T
Wonderful menu, amazing food
Atmosphere: 4
Food: 4
Service: 4
Jeff L
Love their strawberries :)
Atmosphere: 5
Food: 5
Service: 5
micheal ozumbiki
When I first walked in employees were not eager to serve, have conversations ignoring customers sandwich took 7 minutes to make ( I was the only customer in line) the soup was warm but very delicious (lobster bisque) they only give you 1 bread roll, I’m fine with paying for an extra one but just under 2 dollars for a bread roll is outrageous. The restaurant was very dirty. Floors look like they have never been mopped all tables were uncleaned trays were wet when being giving to customers. Drink area was covered in soda along with floor nearby.
Atmosphere: 1
Food: 2
Service: 1
Melissa Whittaker
We use Cafe Zupas for catering work lunches and functions, they always ALWAYS come thru for us. Natalie and Mama Jen are two fabulous people who always go above and beyond for me. They are wonderful to talk with and got a good sense of humor as well. The food is always a hit with my coworkers and makes their day.
Mark the catering manager is fantastic. Excellent customer service skills every single time we order from him it’s great. He is the reason why I keep coming back!
Atmosphere: 5
Food: 5
Service: 5
Amazing food no complaints besides the couple of girl workers who are rude. Great franchise as wel
Atmosphere: 4
Food: 5
Service: 5
In this world right now is so much hate. I thought I would share something that still is happening if you are nice and caring. My friend Salle and I stopped in Zupas on Eagle for lunch today. We were ordering and talking to the staff members. When we went to pay, Natalie and Rebekah the managers told us lunch was on them. We were shocked and so grateful, not so much as free, but the kindness they shared. They had said a man had come in, I guess not so nice to them and they wanted to combat that feeling and share the love for others. What do you think people?? There are still so many kind people out there, what goes around comes around, don't you think. Thank you so much for your generosity and caring Natalie and Rebekah and Zupas for instilling this in their team members!
Atmosphere: 5
Food: 5
Service: 5
Always love this place only time it’s missed is through DoorDash but still love! Definitely recommend
Atmosphere: 5
Food: 5
Service: 5
Employee extremely rude and snarky. Very over the top and extra even after I tipped her well.
Atmosphere: 1
Food: 5
Service: 1
I witnessed extremely poor customer service to a customer who had a simple request on the 27th of September 2025. All she wanted was her roll warmed up!!
I’ve also had my fair share of issues with this employee. Will not be returning.
Service: 1
The staff on the Saturday lunch shift (9/22/25) were amazing and made me feel so supported and loved. I have three kids under three and they were so kind and helpful that I cried on the way home just thinking about it. They all deserve a raise ok manager??? 🤪
Service: 5
Great food, but smaller dining area. We were hoping to dine-in but ended up taking to-go. There also appeared to be large invisible customer orders via doordash and Uber eats. We saw food moving through the line, but not for the people waiting in person. This location also has a drive through, so there were also those customers adding to the demand queue. Again, food was spot-on and employees were friendly. I think this particular location could have been built double the size given the growth and demand in the area.
Atmosphere: 3
Food: 5
Service: 5
Good food but noisy
Atmosphere: 4
Food: 4
Service: 5
Food is great but this particular establishment didn’t have one clean booth in it out of the 15 that were empty.
Restaurantji Recommends
There chicken noodle soup is pretty good and the rolls go really well with it
Atmosphere: 5
Food: 5
Service: 5
Wonderful menu, amazing food
Atmosphere: 4
Food: 4
Service: 4
Love their strawberries :)
Atmosphere: 5
Food: 5
Service: 5
When I first walked in employees were not eager to serve, have conversations ignoring customers sandwich took 7 minutes to make ( I was the only customer in line) the soup was warm but very delicious (lobster bisque) they only give you 1 bread roll, I’m fine with paying for an extra one but just under 2 dollars for a bread roll is outrageous. The restaurant was very dirty. Floors look like they have never been mopped all tables were uncleaned trays were wet when being giving to customers. Drink area was covered in soda along with floor nearby.
Atmosphere: 1
Food: 2
Service: 1
We use Cafe Zupas for catering work lunches and functions, they always ALWAYS come thru for us. Natalie and Mama Jen are two fabulous people who always go above and beyond for me. They are wonderful to talk with and got a good sense of humor as well. The food is always a hit with my coworkers and makes their day.
Atmosphere: 5
Food: 5
Service: 5
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