I was in the Boca Park location on 12/18/24 and had an absolutely terrible experience.
I placed our order for 2 try 2’s. The staff working was so unorganized they let our sandwiches sit while they tried to find enough ingredients to make our salads.
One employee used old brown Avocado's because as she told another employee I don’t want to cut anymore.
The employees were more focused on door dash or uber eats orders than the customers that were dining in, and kept making other orders in the middle.
When we finally got to the register and paid it was realized that the employee rang up the order wrong and overcharged me. She stated she couldn’t issue a refund.
We tried to make drinks and the tray from the fountain soda machine was overflowing with wasted soda. We realized this was because the machine was malfunctioning and out of CO2.
When I told the cashier about it she stated they were too busy to fix it and it has been out for 2 hours.
We sat down to eat and our sandwiches were completely cold. My salad was covered with the gross brown avocado which I removed and put on the plate with my sandwiches.
I brought the sandwiches up to the counter and told the cashier they were cold and please remake them. I went back to sit down and finish our salads.
I went back up to the counter to inquire about my replacement sandwiches and the employee stated sorry we are busy and didn’t get to it. They were still sitting in the same place on the counter.
I asked for a manager and she stated there wasn’t one there. I asked who was in charge and she stated Nobody.
I asked for a refund and she stated she couldn’t do that.
I have called into your customer service but the voicemail box says to email M Classon but didn’t spell her name.
I am very upset with this entire experience and how the store is managed.
It is also concerning that kids are running a store, and I think the Southern Nevada Health District should be notified about this as I’m sure nobody in the building is a certified food handler.
The store was a mess, ingredients were everywhere. The lack of a manager was evident.
I’m questioning how this food can be safely served and if temps were being monitored.
Without a manager in the building and the lack of any sense of urgency by employees someone could get very sick.
I am extremely disappointed in this entire experience. And doubt I will ever patronize a Cafe Zupas ever again. This has been my goto for a fresh salad, but now I feel like I need to explore other options.
As of 5/9/25 NOBODY has responded to my emails, voicemails, or any correspondence sent in to corporate.
Kendra Sorenson
We were meeting some friends at another place so their kids could play. We haven’t been to Cafe Zupas in awhile so we ordered to go so we could enjoy our meal at the other location while visiting friends. My son ordered a Mediterranean chicken sandwich, my husband ordered the BBQ Brisket and I ordered a protein bowl. To say the sandwiches were disappointing would be an understatement. Both had so little meat on them that we looked at our receipt again thinking we ordered wrong. The only thing that was good was the protein bowl. We will not be going to Cafe Zupas. We went to the Arrowhead location in Glendale Arizona
Carla Garcia
This place is full of dust all over on top of the food area.
Bathrooms wow, if you think think this place is nice and fancy?? Just go to the restroom and you definitely change your mind about it.
There is like 8 or ten employees trying to take orders but they all really slow me and my husband waited 40 minutes to get our order. Not to be raíces but I’m pretty sure that with 5 Mexican the line would be running faster.
Hsi-Min Wang
Charged extra meal. as we asked for clarification. the manager only refunded half price without any reason. any body know why?
Jonathan Keene
Awesome, friendly service!
Steve Peterson
I've now been to this location 3 times, and each time, the strawberry chicken salad was fresh and tasted great. This last time, I ordered the turkey and cranberry sandwich, and it was delicious. The only reason that they get 3 stars instead of 5 is that horrible touch screen in the drive-thru... The girl in front of me in line, couldn't figure out what she was doing and took nearly 10 minutes to order, while I sat there trying to grasp what absolute knucklehead dreamt up this ridiculous business model... So incredibly frustrating and may keep me from coming back, or at least force me to go into the restaurant, even if I am getting the food "to go".
Someone in "corporate" should be fired for the drive-thru decision! Seriously, fire that knucklehead!!! (brain dead VP, I assume).
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Strawberry Harvest Salad
Nicholas Maxwell
look at the picture of the BBQ Brisket sandwich and then order one and see what it looks like 🤣🤣🤣 pathetic portions. I was so ready to devour a giant sandwich, this thing ended up being so tiny. also y'all gave me the wrong lettuce
Jordan Petersen
They were out of so many things like drinks, soups and the team seemed a little disorganized. However, it had been over a year since I had Zupas and I missed it so much! The paninis were divine.
Atmosphere: 4
Food: 5
Service: 4
Treasa Hackney
Great food, terrible customer service. Drive through is a joke. Waited for 20 minutes for 1 sandwich. Walked in to get my order and 6 people doing nothing.
They always have the best lobster bisque! We also tried the chicken pesto sandwich for the first time and that was also amazing!!
Atmosphere: 5
Food: 5
Service: 5
Toshia Stott
A lovely evening out with friends and delicious food!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mediterranean Bowl
Jenny Stice
Great service, well cleaned. I even saw the worker cleaning that electronic sign inside. Not super busy so it wasn't overwhelming.
Atmosphere: 5
Food: 5
Service: 5
Michelle Cicotte
This was super clean and a great spot to stop!
Atmosphere: 5
Food: 5
Service: 5
Karrie Truman, HappyMoneySaver
Oh my goodness- the food here is mind blowingly good. You must try the southwest potato soup. Best soup hands down I’ve ever had. Restaurant is clean and staff super nice and helpful.
I was in the Boca Park location on 12/18/24 and had an absolutely terrible experience. I placed our order for 2 try 2’s. The staff working was so unorganized they let our sandwiches sit while they tried to find enough ingredients to make our salads. One employee used old brown Avocado's because as she told another employee I don’t want to cut anymore. The employees were more focused on door dash or uber eats orders than the customers that were dining in, and kept making other orders in the middle. When we finally got to the register and paid it was realized that the employee rang up the order wrong and overcharged me. She stated she couldn’t issue a refund. We tried to make drinks and the tray from the fountain soda machine was overflowing with wasted soda. We realized this was because the machine was malfunctioning and out of CO2. When I told the cashier about it she stated they were too busy to fix it and it has been out for 2 hours. We sat down to eat and our sandwiches were completely cold. My salad was covered with the gross brown avocado which I removed and put on the plate with my sandwiches. I brought the sandwiches up to the counter and told the cashier they were cold and please remake them. I went back to sit down and finish our salads. I went back up to the counter to inquire about my replacement sandwiches and the employee stated sorry we are busy and didn’t get to it. They were still sitting in the same place on the counter. I asked for a manager and she stated there wasn’t one there. I asked who was in charge and she stated Nobody. I asked for a refund and she stated she couldn’t do that. I have called into your customer service but the voicemail box says to email M Classon but didn’t spell her name. I am very upset with this entire experience and how the store is managed. It is also concerning that kids are running a store, and I think the Southern Nevada Health District should be notified about this as I’m sure nobody in the building is a certified food handler. The store was a mess, ingredients were everywhere. The lack of a manager was evident. I’m questioning how this food can be safely served and if temps were being monitored. Without a manager in the building and the lack of any sense of urgency by employees someone could get very sick. I am extremely disappointed in this entire experience. And doubt I will ever patronize a Cafe Zupas ever again. This has been my goto for a fresh salad, but now I feel like I need to explore other options. As of 5/9/25 NOBODY has responded to my emails, voicemails, or any correspondence sent in to corporate.
We were meeting some friends at another place so their kids could play. We haven’t been to Cafe Zupas in awhile so we ordered to go so we could enjoy our meal at the other location while visiting friends. My son ordered a Mediterranean chicken sandwich, my husband ordered the BBQ Brisket and I ordered a protein bowl. To say the sandwiches were disappointing would be an understatement. Both had so little meat on them that we looked at our receipt again thinking we ordered wrong. The only thing that was good was the protein bowl. We will not be going to Cafe Zupas. We went to the Arrowhead location in Glendale Arizona
This place is full of dust all over on top of the food area. Bathrooms wow, if you think think this place is nice and fancy?? Just go to the restroom and you definitely change your mind about it. There is like 8 or ten employees trying to take orders but they all really slow me and my husband waited 40 minutes to get our order. Not to be raíces but I’m pretty sure that with 5 Mexican the line would be running faster.
Charged extra meal. as we asked for clarification. the manager only refunded half price without any reason. any body know why?
Awesome, friendly service!
I've now been to this location 3 times, and each time, the strawberry chicken salad was fresh and tasted great. This last time, I ordered the turkey and cranberry sandwich, and it was delicious. The only reason that they get 3 stars instead of 5 is that horrible touch screen in the drive-thru... The girl in front of me in line, couldn't figure out what she was doing and took nearly 10 minutes to order, while I sat there trying to grasp what absolute knucklehead dreamt up this ridiculous business model... So incredibly frustrating and may keep me from coming back, or at least force me to go into the restaurant, even if I am getting the food "to go".
Someone in "corporate" should be fired for the drive-thru decision! Seriously, fire that knucklehead!!! (brain dead VP, I assume).
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Strawberry Harvest Salad
look at the picture of the BBQ Brisket sandwich and then order one and see what it looks like 🤣🤣🤣 pathetic portions. I was so ready to devour a giant sandwich, this thing ended up being so tiny. also y'all gave me the wrong lettuce
They were out of so many things like drinks, soups and the team seemed a little disorganized. However, it had been over a year since I had Zupas and I missed it so much! The paninis were divine.
Atmosphere: 4
Food: 5
Service: 4
Great food, terrible customer service. Drive through is a joke. Waited for 20 minutes for 1 sandwich. Walked in to get my order and 6 people doing nothing.
Atmosphere: 1
Food: 5
Service: 1
Their catering service is excellent!!
Restaurantji Recommends
They always have the best lobster bisque! We also tried the chicken pesto sandwich for the first time and that was also amazing!!
Atmosphere: 5
Food: 5
Service: 5
A lovely evening out with friends and delicious food!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mediterranean Bowl
Great service, well cleaned. I even saw the worker cleaning that electronic sign inside. Not super busy so it wasn't overwhelming.
Atmosphere: 5
Food: 5
Service: 5
This was super clean and a great spot to stop!
Atmosphere: 5
Food: 5
Service: 5
Oh my goodness- the food here is mind blowingly good. You must try the southwest potato soup. Best soup hands down I’ve ever had. Restaurant is clean and staff super nice and helpful.
Atmosphere: 5
Food: 5
Service: 5
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