I am writing to formally complain about an extremely unpleasant experience I had at your Chick-fil-A drive-thru location near Scheels on December 22, 2025, at approximately 12:30 PM. The employee who took my order and handled the transaction at the window identified herself as Lindsey (or was wearing a name tag reading “Lindsey”). From the moment I began speaking, her demeanor was noticeably hostile and unprofessional. She displayed clear disgusted facial expressions, sighed heavily, and spoke in a curt, annoyed tone that made it obvious she had no interest in assisting me. The issue escalated when I politely asked a simple question about the Cobb salad. Instead of answering helpfully—as I have come to expect from Chick-fil-A employees—Lindsey responded with visible irritation, as if my question was an unreasonable burden. Her attitude was dismissive and rude throughout the entire interaction. I have worked in the service industry for years, and I fully understand that everyone can have an off day. However, I have never encountered such outright rudeness from any employee—especially not at Chick-fil-A, a company renowned for its exceptional customer service and polite staff. Lindsey’s behavior was completely unacceptable and fell far below the high standards your brand consistently upholds. This experience left me feeling unwelcome and frustrated, to the point where I hesitated to complete my order. It is disappointing that one employee’s poor attitude could overshadow the otherwise positive reputation of your restaurant. I kindly request that this matter be addressed with Lindsey through appropriate coaching or training, and I would appreciate a response confirming that my feedback has been received and reviewed. I remain a loyal Chick-fil-A customer and hope this was an isolated incident. Thank you for your attention to this concern.
Atmosphere: 1
Food: 5
Service: 1
Greg Seeberger
Always a great meal.
Atmosphere: 5
Food: 5
Service: 5
Will P
Love Chick-fil-A
Atmosphere: 5
Food: 5
Service: 5
Collette P
Our favorite fast food place. We have to go every time we are near one
Atmosphere: 5
Food: 5
Service: 5
MrPacman916
30 piece has to be the best deal! Always coming.
tom sellin
Always good
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Spicy Chicken Sandwich
Cameron Barzee
Holy cow. This place is straight from heaven the workers, the food, even the stools we sat on were scrumptious. Holy moly pepper mint milkshakes definitely added an inch… to the tummy *wink. Gabriel took our order and he helped us out so much and gave such great insights onto this spectacular menu. If I could it a 6 or a 7 *wink, I would but I can only give it a 5. BRAVO 👏👏👏
I am writing to formally complain about an extremely unpleasant experience I had at your Chick-fil-A drive-thru location near Scheels on December 22, 2025, at approximately 12:30 PM.
The employee who took my order and handled the transaction at the window identified herself as Lindsey (or was wearing a name tag reading “Lindsey”). From the moment I began speaking, her demeanor was noticeably hostile and unprofessional. She displayed clear disgusted facial expressions, sighed heavily, and spoke in a curt, annoyed tone that made it obvious she had no interest in assisting me.
The issue escalated when I politely asked a simple question about the Cobb salad. Instead of answering helpfully—as I have come to expect from Chick-fil-A employees—Lindsey responded with visible irritation, as if my question was an unreasonable burden. Her attitude was dismissive and rude throughout the entire interaction.
I have worked in the service industry for years, and I fully understand that everyone can have an off day. However, I have never encountered such outright rudeness from any employee—especially not at Chick-fil-A, a company renowned for its exceptional customer service and polite staff. Lindsey’s behavior was completely unacceptable and fell far below the high standards your brand consistently upholds.
This experience left me feeling unwelcome and frustrated, to the point where I hesitated to complete my order. It is disappointing that one employee’s poor attitude could overshadow the otherwise positive reputation of your restaurant.
I kindly request that this matter be addressed with Lindsey through appropriate coaching or training, and I would appreciate a response confirming that my feedback has been received and reviewed. I remain a loyal Chick-fil-A customer and hope this was an isolated incident.
Thank you for your attention to this concern.
Atmosphere: 1
Food: 5
Service: 1
Always a great meal.
Atmosphere: 5
Food: 5
Service: 5
Love Chick-fil-A
Atmosphere: 5
Food: 5
Service: 5
Our favorite fast food place. We have to go every time we are near one
Atmosphere: 5
Food: 5
Service: 5
30 piece has to be the best deal! Always coming.
Always good
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Spicy Chicken Sandwich
Holy cow. This place is straight from heaven the workers, the food, even the stools we sat on were scrumptious. Holy moly pepper mint milkshakes definitely added an inch… to the tummy *wink. Gabriel took our order and he helped us out so much and gave such great insights onto this spectacular menu. If I could it a 6 or a 7 *wink, I would but I can only give it a 5. BRAVO 👏👏👏
Atmosphere: 5
Food: 5
Service: 5
Chick fil a
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Spicy Chicken Sandwich
Great food awesome service. Clean!
Atmosphere: 5
Food: 5
Service: 5
Amazing service and the food is great
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Chick fil A is always great.
Atmosphere: 4
Food: 4
Service: 4
Always a fast drive thru
Always appreciate the service
Atmosphere: 5
Food: 5
Service: 5
This place has a drive thru lane specifically for app orders!
Atmosphere: 5
Food: 5
Service: 5
I love Chick-fil-A. It's always good and service is great.
Atmosphere: 5
Food: 5
Service: 5
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