I know it’s cold outside but ice cream is a year around pleasant time to satisfy your sweet tooth. Yum yum year around so still come in even its cold outside.
Atmosphere: 3
Food: 5
Service: 4
Sonya Brown
Ordered a mango/pineapple smoothie that had a really weird taste so I exchanged it for a milkshake that was so runny I ended up throwing it away. :( not a great experience
Samantha Misseldine
My team went here while at State for XC. The staff was ready to take us all on, and got us what we needed in a timely fashion.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mint Mint Chocolate
Amaerany Virgen
We made an order through their app around four pm and got delivered at around five pm. The orders were four items, and only got three. The order was through their official app and the delivery services they offer is through DoorDash, so a refund for the item should be through their app, and because the app doesn't offer the option to report a missing item, we called many times to the store, no answer.
The phone was ringing though. We decided to go all the way to the store and turns out they were out of power. Understandable, but why did you only sent me 3/4 items? Why aren't you picking up the phone?
At the store, we were greeted by 2 employees (they were about to leave) who were not helpful at all, they were rude and told us "Do you want a 10 dollar bill?" What the heck? (They were not receiving any help from any of their managers so it seemed).
When asking how to get a refund they failed to provide us with information of how to get a refund. We lost the money we spent on one item, the gas to get to the store and all for nothing.
In other places when there's an issue with anything not working, they have a few employees still at the place to help costumers, I mean, even if the electricity is out in your store, orders are still coming in and people will show up to see what is going on, they deserve explanations.
ALL THIS COULD HAVE BEEN AVOIDED IF YOU COULD BE MORE CAREFUL TO MAKE ORDERS RIGHT. IF SOMEONE GETS DELIVERY IS TO AVOID GOING TO THE STORE. TRAIN YOUR EMPLOYEES BETTER TO BE ABLE TO OFFER SOLUTIONS TO COSTUMERS.
What a way to ruin our weekend.
(They also said the phone wasn't working because of the lack of electricity... I have worked at fast food before, if you're going to lie, do a better job).
Atmosphere: 1
Food: 3
Service: 1
Melissa Virgen
Extremely unhelpful staff.
Atmosphere: 1
Food: 1
Service: 1
Chris B.
I came in Saturday around 6 and was greeted by a highly intoxicated employee who was playing a song that was just the n word over and over, being disrespectful to customers and his coworkers , you could tell the other employees were exhausted of his rude behavior
kt shopping
We paid $36 for an ice cream cake meant to be a birthday surprise and got home with a mislabeled cake. It's impossible to tell that they made a mistake in labeling it until we cut into it - during the party. When we called to ask them to credit us, the manager refused, saying that since they can't resell the cake, they won't do anything to make it right.
Food: 1
Service: 1
sath r
Coldstone ice cream here in Meriden,CT was far better quality previously until the arrival of new workers/new owner franchise.Scoops were smaller and not worth the money you pay for and quality has gone downhill. Won't recommend this place. Far better one is at Springfield,MA.
Atmosphere: 1
Food: 1
Service: 1
sathish r
Coldstone ice cream here in Meriden,CT was far better quality previously until the arrival of new workers/new owner franchise.Scoops were smaller and not worth the money you pay for and quality has gone downhill. Won't recommend this place. Far better one is at Springfield,MA.
Atmosphere: 1
Food: 1
Service: 1
Mary Adragna
If you order on the app and an item is not available, it lets you order anyway, it charges you the money, then when you arrive they tell you the shake machine is broken after you wait in a long line. So if you say 'never mind' they tell you to go on the app to request a refund. But there is no where to do that on the app so I called. Yes, Cold Stone is stuck in the year 1990 making people call for a refund. It seems like most people would not do this so it becomes 100% profit for Cold Stone. I just deleted the app. I will never order on it again!! We are also looking for a new ice cream shop. I cannot support this business practice. The rep on the phone (Nancy) was very professional and took care of it. But calling in? Really?
It was really not delicious. It was not an ice cream, it was just cream. It had no ice cream flavor. Also, it was really expensive. Damn, my money was wasted.
Atmosphere: 1
Food: 1
Service: 1
Yvette Russell
Had the best birthday cake I've ever had in my life from Cold Stone! The Oreo Cookies & Cream Extreme ice cream cake is phenomenal!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Birthday Cake
Amelia Alvarez
My friend and I came in 5 minutes before closing hoping to get our ice cream quick and get out of there so they could close up shop. Though we were greeted at the door with kind and welcoming faces. One girl with black and pink hair, who I wish I caught her name, told us we could take our time. She offered us samples and gave her recommendations. She scooped our ice cream and gave it to us just the way we wanted it. Truly the best service I’ve ever had in my life. We did not deserve to be treated so well when we came in 5 minutes before close. To the people working the closing shift, thank you so much for the ice cream and kind faces.
Atmosphere: 5
Food: 5
Service: 5
Heather Dwinger
Let me start out by saying that I have been a loyal ColdStone customer for literally decades. The ice cream is amazing and this company was once built on the overall experience and customer service it provided. So when I nicely asked for a to-go lid and then watched as this employee got annoyed, scraped off the top of my $10 cup of ice cream, handed me the cup, and left the rest of the ice cream sitting on the slab to throw away I was a a little shocked. To make matters worse, and 100% more awkward, she got extremely rude and then stormed off. As I was paying, her and another employee were audibly gossiping about me about one foot away, while one glared at me. I am more than willing to patiently stand in a line for 15-20 minutes and always tip as I know that most employees are high school students working hard. I worked in the service industry for many years so I don’t leave bad reviews, and generally go out of my way to point out great service. So this review is more of a PSA for management ; This customer service, and the way I was made to feel was unwarranted and disrespectful over the most petty thing imaginable. I know that this is a franchise and that not all stores run the same way, but owner, have you looked at past Google reviews of the customer service at this Meridian location? Because I did before writing this, and I can assure you that I am not at all the only person to experience this. As clearly stated on the ColdStone website: “Our commitment to customer satisfaction is not just a catchphrase, it’s a fundamental principle that drives every decision we make.” I urge you to monitor how your customers are being treated. Not sure the names of these employees but they were two females, 5/4/24 at around 8:50pm.
Service: 1
Bethany Stevens
Employees standing around talking. We stood in a line for over 30 minutes with half of the other customers leaving before their order. Also saw them lick their gloves before giving me my order. We used to love coming here, I don’t know if we will come back.
I know it’s cold outside but ice cream is a year around pleasant time to satisfy your sweet tooth. Yum yum year around so still come in even its cold outside.
Atmosphere: 3
Food: 5
Service: 4
Ordered a mango/pineapple smoothie that had a really weird taste so I exchanged it for a milkshake that was so runny I ended up throwing it away. :( not a great experience
My team went here while at State for XC. The staff was ready to take us all on, and got us what we needed in a timely fashion.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mint Mint Chocolate
We made an order through their app around four pm and got delivered at around five pm. The orders were four items, and only got three. The order was through their official app and the delivery services they offer is through DoorDash, so a refund for the item should be through their app, and because the app doesn't offer the option to report a missing item, we called many times to the store, no answer.
The phone was ringing though. We decided to go all the way to the store and turns out they were out of power. Understandable, but why did you only sent me 3/4 items? Why aren't you picking up the phone?
At the store, we were greeted by 2 employees (they were about to leave) who were not helpful at all, they were rude and told us "Do you want a 10 dollar bill?" What the heck? (They were not receiving any help from any of their managers so it seemed).
When asking how to get a refund they failed to provide us with information of how to get a refund. We lost the money we spent on one item, the gas to get to the store and all for nothing.
In other places when there's an issue with anything not working, they have a few employees still at the place to help costumers, I mean, even if the electricity is out in your store, orders are still coming in and people will show up to see what is going on, they deserve explanations.
ALL THIS COULD HAVE BEEN AVOIDED IF YOU COULD BE MORE CAREFUL TO MAKE ORDERS RIGHT. IF SOMEONE GETS DELIVERY IS TO AVOID GOING TO THE STORE. TRAIN YOUR EMPLOYEES BETTER TO BE ABLE TO OFFER SOLUTIONS TO COSTUMERS.
What a way to ruin our weekend.
(They also said the phone wasn't working because of the lack of electricity... I have worked at fast food before, if you're going to lie, do a better job).
Atmosphere: 1
Food: 3
Service: 1
Extremely unhelpful staff.
Atmosphere: 1
Food: 1
Service: 1
I came in Saturday around 6 and was greeted by a highly intoxicated employee who was playing a song that was just the n word over and over, being disrespectful to customers and his coworkers , you could tell the other employees were exhausted of his rude behavior
We paid $36 for an ice cream cake meant to be a birthday surprise and got home with a mislabeled cake. It's impossible to tell that they made a mistake in labeling it until we cut into it - during the party. When we called to ask them to credit us, the manager refused, saying that since they can't resell the cake, they won't do anything to make it right.
Food: 1
Service: 1
Coldstone ice cream here in Meriden,CT was far better quality previously until the arrival of new workers/new owner franchise.Scoops were smaller and not worth the money you pay for and quality has gone downhill. Won't recommend this place. Far better one is at Springfield,MA.
Atmosphere: 1
Food: 1
Service: 1
Coldstone ice cream here in Meriden,CT was far better quality previously until the arrival of new workers/new owner franchise.Scoops were smaller and not worth the money you pay for and quality has gone downhill. Won't recommend this place. Far better one is at Springfield,MA.
Atmosphere: 1
Food: 1
Service: 1
If you order on the app and an item is not available, it lets you order anyway, it charges you the money, then when you arrive they tell you the shake machine is broken after you wait in a long line. So if you say 'never mind' they tell you to go on the app to request a refund. But there is no where to do that on the app so I called. Yes, Cold Stone is stuck in the year 1990 making people call for a refund. It seems like most people would not do this so it becomes 100% profit for Cold Stone. I just deleted the app. I will never order on it again!! We are also looking for a new ice cream shop. I cannot support this business practice.
The rep on the phone (Nancy) was very professional and took care of it. But calling in? Really?
Food: 2
Service: 3
Restaurantji Recommends
It was really not delicious. It was not an ice cream, it was just cream. It had no ice cream flavor. Also, it was really expensive. Damn, my money was wasted.
Atmosphere: 1
Food: 1
Service: 1
Had the best birthday cake I've ever had in my life from Cold Stone! The Oreo Cookies & Cream Extreme ice cream cake is phenomenal!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Birthday Cake
My friend and I came in 5 minutes before closing hoping to get our ice cream quick and get out of there so they could close up shop. Though we were greeted at the door with kind and welcoming faces. One girl with black and pink hair, who I wish I caught her name, told us we could take our time. She offered us samples and gave her recommendations. She scooped our ice cream and gave it to us just the way we wanted it. Truly the best service I’ve ever had in my life. We did not deserve to be treated so well when we came in 5 minutes before close. To the people working the closing shift, thank you so much for the ice cream and kind faces.
Atmosphere: 5
Food: 5
Service: 5
Let me start out by saying that I have been a loyal ColdStone customer for literally decades. The ice cream is amazing and this company was once built on the overall experience and customer service it provided. So when I nicely asked for a to-go lid and then watched as this employee got annoyed, scraped off the top of my $10 cup of ice cream, handed me the cup, and left the rest of the ice cream sitting on the slab to throw away I was a a little shocked. To make matters worse, and 100% more awkward, she got extremely rude and then stormed off. As I was paying, her and another employee were audibly gossiping about me about one foot away, while one glared at me. I am more than willing to patiently stand in a line for 15-20 minutes and always tip as I know that most employees are high school students working hard. I worked in the service industry for many years so I don’t leave bad reviews, and generally go out of my way to point out great service. So this review is more of a PSA for management ; This customer service, and the way I was made to feel was unwarranted and disrespectful over the most petty thing imaginable. I know that this is a franchise and that not all stores run the same way, but owner, have you looked at past Google reviews of the customer service at this Meridian location? Because I did before writing this, and I can assure you that I am not at all the only person to experience this. As clearly stated on the ColdStone website: “Our commitment to customer satisfaction is not just a catchphrase, it’s a fundamental principle that drives every decision we make.” I urge you to monitor how your customers are being treated. Not sure the names of these employees but they were two females, 5/4/24 at around 8:50pm.
Service: 1
Employees standing around talking. We stood in a line for over 30 minutes with half of the other customers leaving before their order. Also saw them lick their gloves before giving me my order. We used to love coming here, I don’t know if we will come back.
Atmosphere: 3
Food: 4
Service: 1
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