The gentleman working tonight was beyond kind and made my entire day amazing service! Thank you
Atmosphere: 5
Food: 5
Service: 5
B Bishop
S-L-O-W...understaffed at best
Service: 1
T E
I was just here on Christmas Eve and the staff was so sweet and kind and a very rude lady came in and the sweet front desk girl was trying to help her find her order and couldn’t find it the lady was getting so upset and was being so rude to her, she was able to find her order but the lady had placed it at the other store so she was explaining to the lady that her order was at the other store and the lady and her husband went off on her saying that she was calling them stupid when all she was doing was explaining that the order was placed through the other store and her order would be there. I’m proud that she talked up for herself and told them she doesn’t appreciate how they were talking to her, but of course people like that are just terrible people and still went off on her and she kept her nice customer service the whole time. Wow the staff here is truly amazing! I’m so sorry that you have to deal with people like that
Atmosphere: 5
Food: 5
Service: 5
dee moore
I stoped by last night to pick up a cake. There was one more lady in the store and it seaded like she was issues with her order. Three employees were ruining around trying to figure this out. I stood there for over 5 minutes. Finally a girl said what do you need! I told her I needed a chocolate chip cake. When I got it back to the hotel it was so dry! The only thing moist about it was the cream cheese icing. They need some serious employee training and quality control.
Atmosphere: 5
Food: 1
Service: 1
Camille Gulley
Poor customer service. Great tasting cakes but very poor customer service. I simply wanted to let someone know of an allergy after placing an online order and it’s seeming like an act of congress to get to the right location, get someone on the phone and get some help. They told me to Google search a different location, did not provide information themselves or make an effort to help.
Tonya Fitzpatrick
Austin was phenomenal in rectifying my lost order. He listened with patience and without judgment as I complained about my order being sent to the wrong address. I had ordered birthday bundtinis online for a friend. The door dasher delivered them to the wrong address with a picture. My friend picked up her bundtinis from Austin without any issues. Thank you Austin, you’re the best!
Service: 5
Suzanne Hansen
Austin is amazing!!! He’s a fellow lover of Biscoff and even though it’s not being sold currently he gave me a tip where to find another Biscoff delectable!! Love you Austin!!!
Atmosphere: 5
Food: 5
Service: 5
Vanessa Lightfoot
Austin was awesome super personable and made my experience in the shop enjoyable! In addition they were so fast with my customer order and as always the cupcakes were amazing ! So excited they are opening a store in Nampa also!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Red Velvet Cake, Cupcake
Glennah Michelle
I don’t understand all the bad reviews. I’ve always had great experiences here. I’ve ordered birthday cakes in the past and love stopping by for mini Bundt cakes whenever I’m craving something sweet. The Meridian location is my favorite. I went again yesterday, and Austin was so friendly and helpful. I’m really glad they’ve hired such great staff. That used to be my only complaint, since some of the previous employees weren’t very pleasant. The new team is super nice and makes the experience even better!
Atmosphere: 5
Food: 5
Service: 5
Lo Mercer
Austin was fun, offered suggestions of flavors to try & even taught me I’ve been missing out on the best flavor of all! I had no idea a Bischoff flavor existed till now but I’ll have to come back!
The young man out front was very helpful, friendly and kind. :) order was perfect and the cakes tasted delicious!!
Atmosphere: 5
Food: 5
Service: 5
Derek Nielsen
Delicious cakes, friendly staff, and I was helped immediately. I appreciate them accommodating my order despite my own mistake. Thank you.
Atmosphere: 5
Food: 5
Service: 5
Eva Turner
Ordered 4 different flavors of cake..the Lemon raspberry gluten-free cake was dry and tasted weird like it was older Something .. The confetti cake was dry and tasted almost like it was burnt.. Red velvet was great! And the choc choc chip was great also!! would not order the lemon again!! Usually the gluten free cake are nice and moist…
Atmosphere: 5
Food: 1
Service: 5
A G
Been going to Bundt cakes for months and given tons of money to them, never once have I been rude, in fact a lady was yelling and being extremely rude to one of the employees one day, even though the lady was right to be mad, but I still apologized to the girl working and left her a good tip because I’m a manager myself, an actual good one though, and I understand that sometimes you’re understaffed. This place is ALWAYS understaffed though and never seems to give a crap about giving good customer service. Anyways, I buy 6 white chocolate raspberry Bundt cakes quite often and 7 times now I’ve been given lemon, so obviously, their mistake! Every time I go back, I take the cakes, SHOW THEM, and every time they continue to call me a liar and are extremely rude. They replace the 6 cakes but no, “here’s something extra for OUR screw up”, or simply just making up for their mistake. I never asked for or expected compensation but after them being so caddy about everything, ya I think I deserve something for not having the cakes I paid for and spending more time and gas to come back and get the correct ones. As a manager whenever something like this happens we make it up to the guest and make it worth their while, we don’t call them a liar and act like we don’t give a crap. So same thing happened today, I take back 6 lemon cakes which I share with friends, family, coworkers and 7 times they’ve opened them and gotten lemon which now none of these people along with myself will ever give Bundt cakes our business again. But the manager walks out calls me a liar and grabs the cakes from my hand. When she figures out THEYRE LEMON! Like i said, she gives me 6 new ones, doesn’t apologize and again is extremely rude and rolls her eyes at me. I leave a review on the website because I would like to inform someone of their horrible employees so the owner can fix the problem and run a business the correct way. No, the owner calls me and says I’m a liar and she has footage of me being rude and “stealing” referring to their point system on the app and the free bundtlets you can claim. I’ve been nothing but polite and never once done anything even remotely rude, and I use the points I get from giving your crappy business so much money to get a free one on my next purchase. So obviously they just don’t like to honor their point system and reward you after spending tons of money. Your just making crap up because you know you’re in the wrong and you’re grasping at straws. So keep in mind, I’ve given this store a ton of business, money and been nothing but nice and I’ve had my cakes messed up multiple times, never been apologized to or compensated for them getting their only job incorrect. I just can’t believe a company would actually make up a bunch of stuff about me being the bad guy so they don’t have to take accountability for their mistakes and actions. After that extremely rude interaction I decided I will never be going back to Bundt cakes again. But the fact that this owner has no idea how to run a company and has the audacity to tell me “I’m banned” and not only that but she doesn’t let me get a single word in, meaning she knows I’m right and she’s wrong. This whole interaction blew my mind that a company can be that petty, and it sounds like the employees are making me the big bad villain so they don’t have to get in trouble by the boss when their the ones that screwed up and instead of the owner seeing through the bullcrap she decides to lose a ton of business and money. Good move! The owner obviously can’t run a business which is probably why they have 3 stars and why every time I go in their at least one guest is pissed off. So do yourself a favor and listen to these reviews because they are 100% correct and you should not give this place a cent of your money.
Atmosphere: 1
Food: 1
Service: 1
Andrew Harley
Don’t waste your time or money here. Thus place doesn’t deserve your business. It is over priced the customer service is none existent and you will be stuck waiting in here for 20 min while the employees hang out in the back. The owner is very rude
The gentleman working tonight was beyond kind and made my entire day amazing service! Thank you
Atmosphere: 5
Food: 5
Service: 5
S-L-O-W...understaffed at best
Service: 1
I was just here on Christmas Eve and the staff was so sweet and kind and a very rude lady came in and the sweet front desk girl was trying to help her find her order and couldn’t find it the lady was getting so upset and was being so rude to her, she was able to find her order but the lady had placed it at the other store so she was explaining to the lady that her order was at the other store and the lady and her husband went off on her saying that she was calling them stupid when all she was doing was explaining that the order was placed through the other store and her order would be there. I’m proud that she talked up for herself and told them she doesn’t appreciate how they were talking to her, but of course people like that are just terrible people and still went off on her and she kept her nice customer service the whole time. Wow the staff here is truly amazing! I’m so sorry that you have to deal with people like that
Atmosphere: 5
Food: 5
Service: 5
I stoped by last night to pick up a cake. There was one more lady in the store and it seaded like she was issues with her order. Three employees were ruining around trying to figure this out. I stood there for over 5 minutes. Finally a girl said what do you need! I told her I needed a chocolate chip cake. When I got it back to the hotel it was so dry! The only thing moist about it was the cream cheese icing. They need some serious employee training and quality control.
Atmosphere: 5
Food: 1
Service: 1
Poor customer service. Great tasting cakes but very poor customer service. I simply wanted to let someone know of an allergy after placing an online order and it’s seeming like an act of congress to get to the right location, get someone on the phone and get some help. They told me to Google search a different location, did not provide information themselves or make an effort to help.
Austin was phenomenal in rectifying my lost order. He listened with patience and without judgment as I complained about my order being sent to the wrong address. I had ordered birthday bundtinis online for a friend. The door dasher delivered them to the wrong address with a picture. My friend picked up her bundtinis from Austin without any issues. Thank you Austin, you’re the best!
Service: 5
Austin is amazing!!! He’s a fellow lover of Biscoff and even though it’s not being sold currently he gave me a tip where to find another Biscoff delectable!! Love you Austin!!!
Atmosphere: 5
Food: 5
Service: 5
Austin was awesome super personable and made my experience in the shop enjoyable! In addition they were so fast with my customer order and as always the cupcakes were amazing ! So excited they are opening a store in Nampa also!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Red Velvet Cake, Cupcake
I don’t understand all the bad reviews. I’ve always had great experiences here. I’ve ordered birthday cakes in the past and love stopping by for mini Bundt cakes whenever I’m craving something sweet. The Meridian location is my favorite. I went again yesterday, and Austin was so friendly and helpful. I’m really glad they’ve hired such great staff. That used to be my only complaint, since some of the previous employees weren’t very pleasant. The new team is super nice and makes the experience even better!
Atmosphere: 5
Food: 5
Service: 5
Austin was fun, offered suggestions of flavors to try & even taught me I’ve been missing out on the best flavor of all! I had no idea a Bischoff flavor existed till now but I’ll have to come back!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
The young man out front was very helpful, friendly and kind. :) order was perfect and the cakes tasted delicious!!
Atmosphere: 5
Food: 5
Service: 5
Delicious cakes, friendly staff, and I was helped immediately. I appreciate them accommodating my order despite my own mistake. Thank you.
Atmosphere: 5
Food: 5
Service: 5
Ordered 4 different flavors of cake..the Lemon raspberry gluten-free cake was dry and tasted weird like it was older
Something .. The confetti cake was dry and tasted almost like it was burnt.. Red velvet was great! And the choc choc chip was great also!! would not order the lemon again!! Usually the gluten free cake are nice and moist…
Atmosphere: 5
Food: 1
Service: 5
Been going to Bundt cakes for months and given tons of money to them, never once have I been rude, in fact a lady was yelling and being extremely rude to one of the employees one day, even though the lady was right to be mad, but I still apologized to the girl working and left her a good tip because I’m a manager myself, an actual good one though, and I understand that sometimes you’re understaffed. This place is ALWAYS understaffed though and never seems to give a crap about giving good customer service. Anyways, I buy 6 white chocolate raspberry Bundt cakes quite often and 7 times now I’ve been given lemon, so obviously, their mistake! Every time I go back, I take the cakes, SHOW THEM, and every time they continue to call me a liar and are extremely rude. They replace the 6 cakes but no, “here’s something extra for OUR screw up”, or simply just making up for their mistake. I never asked for or expected compensation but after them being so caddy about everything, ya I think I deserve something for not having the cakes I paid for and spending more time and gas to come back and get the correct ones. As a manager whenever something like this happens we make it up to the guest and make it worth their while, we don’t call them a liar and act like we don’t give a crap. So same thing happened today, I take back 6 lemon cakes which I share with friends, family, coworkers and 7 times they’ve opened them and gotten lemon which now none of these people along with myself will ever give Bundt cakes our business again. But the manager walks out calls me a liar and grabs the cakes from my hand. When she figures out THEYRE LEMON! Like i said, she gives me 6 new ones, doesn’t apologize and again is extremely rude and rolls her eyes at me. I leave a review on the website because I would like to inform someone of their horrible employees so the owner can fix the problem and run a business the correct way. No, the owner calls me and says I’m a liar and she has footage of me being rude and “stealing” referring to their point system on the app and the free bundtlets you can claim. I’ve been nothing but polite and never once done anything even remotely rude, and I use the points I get from giving your crappy business so much money to get a free one on my next purchase. So obviously they just don’t like to honor their point system and reward you after spending tons of money. Your just making crap up because you know you’re in the wrong and you’re grasping at straws. So keep in mind, I’ve given this store a ton of business, money and been nothing but nice and I’ve had my cakes messed up multiple times, never been apologized to or compensated for them getting their only job incorrect. I just can’t believe a company would actually make up a bunch of stuff about me being the bad guy so they don’t have to take accountability for their mistakes and actions. After that extremely rude interaction I decided I will never be going back to Bundt cakes again. But the fact that this owner has no idea how to run a company and has the audacity to tell me “I’m banned” and not only that but she doesn’t let me get a single word in, meaning she knows I’m right and she’s wrong. This whole interaction blew my mind that a company can be that petty, and it sounds like the employees are making me the big bad villain so they don’t have to get in trouble by the boss when their the ones that screwed up and instead of the owner seeing through the bullcrap she decides to lose a ton of business and money. Good move! The owner obviously can’t run a business which is probably why they have 3 stars and why every time I go in their at least one guest is pissed off. So do yourself a favor and listen to these reviews because they are 100% correct and you should not give this place a cent of your money.
Atmosphere: 1
Food: 1
Service: 1
Don’t waste your time or money here. Thus place doesn’t deserve your business. It is over priced the customer service is none existent and you will be stuck waiting in here for 20 min while the employees hang out in the back. The owner is very rude
Atmosphere: 1
Food: 1
Service: 1
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