Papa Johns Pizza

I ordered online tonight and arrived to pick it up. While standing in the lobby waiting for my order I witnessed an employee spit into a trash can located next to where the pizza exit the oven. I also watched another employee who was eating (I assume during a break) lick his fingers, wipe them in his pants and walk directly into the kitchen to retrieve food from the oven. I asked for a manager (who ironically was standing next to the employee who licked his fingers) to request a refund and explain why. He did not appear surprised to what I said, did not appear to care about it and offered no apology. In fact, his only words to me were, “It’s fully refunded”. I don’t know that I’ll ever return out of concern for the unsanitary conditions

Atmosphere: 2

Food: 1

Service: 1

(Alexis Ferguson, attitude over the phone. Snotty. Know it all “manager”) Hang up on me all you want. The call was recorded and sent to the folks that gave you a job. Keep that snotty attitude in middle school where it belongs.

I called Papa John’s today to check the status of my pizza delivery, which had been pending for over an hour and a half. The representative who answered, Alexis Ferguson, was noticeably unprofessional and dismissive. After I explained the delay, she stated that their store was “understaffed” and that deliveries had been “tossed over to DoorDash.”

I calmly mentioned that customers should be informed if their orders are being outsourced to a third-party service, as we’re paying Papa John’s directly and deserve transparency. Instead of handling the conversation respectfully, she abruptly hung up and canceled my order without notice.

I immediately placed the same order with Domino’s and was treated with professionalism and courtesy — a clear contrast in customer service.

It’s disappointing that paying customers are met with hostility when simply asking for an update. Staffing challenges are understandable, but rudeness and poor communication are not. If this is how management allows employees to treat customers, I’d strongly encourage others to take their business elsewhere.

Papa John’s — please ensure your staff receive proper training in communication and professionalism. Respect goes a long way in retaining customers.

Atmosphere: 1

Food: 1

Service: 1

grandkids favorite

Food: 5

Service: 5

Excellent pizza, delicious

I was an Uber pickup driver. Showed up 30 minutes before close and they were already closed. They didn't come talk to me or let me know why they had closed. I waited for 30 minutes and could not confirm what happened to the order.

Atmosphere: 1

Food: 3

Service: 1

Stop on my deliverys and they got me settled and fed in less than 10, much thanks

Atmosphere: 5

Food: 4

Service: 5

I ordered a simple pizza, Large pepperoni. I picked it up, and she sealed it with a sticker with my name on it, with my order description, but once home and looked inside, there was half pepperoni half cheese. It's not typically that big of a deal...but then it became Lord of the Flies between my sons on who got a slice of pepperoni.

Morale of the story....CHECK YOUR ORDERS. Thanks.

Atmosphere: 1

Food: 4

Service: 1

I ordered a pizza and chicken wings from here. I didn't know they use doordash for delivery. If I had known I would have ordered from somewhere else or would have picked up my order. The delivery took about 1 hr and 10 mins to get here. I was ok with this, however what I was not OK with it was my food was faintly luke warm more towards cold. When I called Papa John's to let them know, the guy who answered the phone said 'I don't know what you want me to about it' ok I got it........I will never order from here again.

Food: 1

Service: 1

This location had great customer service. The pizza was outstanding. Great price for a very good pizza. The staff were very helpful and friendly.

Atmosphere: 5

Food: 5

Service: 5

Friendly Staff. Good Service.

Atmosphere: 4

Food: 4

Service: 5

Do not order delivery!!! They outsource the delivery’s to DoorDash, our order didn’t arrive until over an HOUR after the delivery driver picked up the food. Also I really hope the tip we left went to the door dash driver and NOT papa John’s. It wasn’t the delivery drivers fault at all! The door dash drivers aren’t equipped with bags to keep the food warm. The pizza came cold, the wings were cold and our dessert was stiff because of how long it had been sitting out. SUPER disappointed, if I would have known they outsource their delivery’s I would not have ordered from here. Please be aware, don’t order delivery from here!!

Atmosphere: 1

Food: 1

Service: 1

This is our go-to pizza place, however our last order was lacking. I ordered large cheese, and a large pepperoni, as well as a stuper Hawaiian, and everything. Three toppings were lacking, and large about 2 inches around the edge without any toppings. Is like they fixed a medium pizza on a large crust. I could understand of it was one pizza, but it was the same on all four pizzas.

Atmosphere: 3

Food: 1

Service: 5

Very limited custom options.

Atmosphere: 5

Food: 5

Service: 5

Don’t have drivers and door dash takes forever to pick up. Pizza sat for 20 minutes before being picked up finally got order 1.5 hrs later

Atmosphere: 3

Food: 5

Service: 1

It's just not the same when John schmatter was ceo

Atmosphere: 5

Food: 4

Service: 4