UPDATE: THE MANAGER CALLED, WAS VERY KIND AND RESPECTFUL, EXPLAINED TRAINING OF HER CREWS AS HAVING JUST TAKEN OVER THE STORE, AND REALLY WENT ABOVE AND BEYOND. MARIA REALLY DESERVES 5 STARS FOR HER SERVICE AND GENEROSITY. THANK YOU MARIA AND TEAM, YOU REALLY TURNED THINGS AROUND WITH THIS EXPERIENCE.
Original: I ordered a chicken strip basket, two milkshakes, and a blizzard. They initially forgot the basket entirely. Then when I received it, the basket didn't have its toast. The blizzard was cookie dough bites in a cup and a pile of ice cream, missing the chocolate syrup and not blended.
I had to go back because it was so far away from what we paid for that it wasn't even just something able to be overlooked. They took back the cookie dough and ice cream and replaced it with the blizzard I ordered. Then the lady explained that the chicken strip basket doesn't come with toast, so she was giving it to me "for free" because "they forgot the syrup in the blizzard" (while dismissing the fact that I wasn't even given my blizzard in the first place).
I was noticeably confused being that we've been ordering baskets for 30 years- apparently in addition to messing up the order in the three ways listed, she also rang me up for a chicken strip meal deal instead, which doesn't come with toast, and also dismissed that, acting like she was doing me a favor by giving me the toast I ordered "for free".
It's not free when there's additional time and energy invested, my time is money, and all the while our fresh food is becoming no longer fresh- losing value. So in that way I lost money, in addition to completely having received the wrong order while they acted like they were somehow doing me a favor. If you were doing me a favor, you would have made it right by offering me a compensation for my extra investment involved in getting my order, that should have been correct the first time.
Atmosphere: 5
Food: 5
Service: 5
Terry H
One of the pricier fast food restaurants HOWEVER DQ is one of my Top Picks for Best Fast Food.
Atmosphere: 4
Food: 5
Service: 4
Number one Reviewer
This place has gone down in ruins and the one thing I’ve noticed is Veronica is gone. This adds up as they were one of the few that actually cared about costumers. Never coming back here again. Wait time for food is completely unacceptable and the place is usually dirty and messy.
Atmosphere: 1
Food: 1
Service: 1
KING
Great icecream I would recommend to go here than going somewhere else like basket Robin's because first your wallet won't be screaming at you and ice cream is really good as well.
Atmosphere: 3
Food: 4
Service: 3
Tim Shipman
Ice cream treats were simply perfect
Atmosphere: 5
Food: 5
Service: 5
Stormi Miller
We go to DQ once or twice a year for a treat of blizzards. After checking the website, we decided we wanted the cocoa blizzard. Upon getting there, they didn’t have it. I asked for a coffee blizzard with cheesecake bites. Upon getting home, I found that I had a plain vanilla blizzard with chocolate chips. No coffee, not a single piece of cheesecake. Super disappointed and didn’t want to eat it, so a total waste of money
Atmosphere: 1
Food: 1
Service: 1
Dawn Joseph
Veronica the manager was amazing she was able to help me with coupons for my Children's Ministry. The kids are happy to get the coupons.
Almost a star me and my wife stopping to get an ice cream cone there's a guy in front of us waiting so we wait there's nobody in the parking lot nobody even in the store and then one person pulls up as Hispanic couple and their kids we wait and wait and then as I'm leaving the lady says we can help you now I am not impressed with a fast food company like this it is ridiculous for 39 p.m. on the 11th of January whoever's working there should not be I won't be back to the store I wouldn't call it a fast food dairy Queen at all
c mat
Had to wait 10 min for them to realize I was at the counter, then the order came out cold without the sauce but the blizzard was good.
Atmosphere: 4
Food: 2
Service: 2
maria garcia
I recommend this DQ!! Amazing staff! If you are craving ice cream go HERE!!!! The ice cream cakes….OREO delicious!!! And the two for $5 great deal!! You also have the option to mix and match!!
I ordered 3 pc chicken strip meal. I specifically asked for hot fries. Chicken and fries were warm at best. They are very modest on how many fries they give you.
Atmosphere: 3
Food: 1
Service: 4
Tami Slonaker
Blizzard was great, once we got it. They were messed up when we arrived I don't know what the problem was but they took my order after about 15 minutes and then my friend behind me they told him to go through the drive-thru cuz they were closed in the lobby now. Ask her about 20 to 25 minutes of waiting for the blizzard I went up and asked him how long does it take to make one and they asked me what did I order I showed them my receipt they didn't even start on my order. They were having a lot of trouble with about six people back there. So sadly run
Atmosphere: 1
Food: 5
Service: 1
kara McKnight
I love this dairy queen! The night shift crew are the best!! Very fun and helpful.
Atmosphere: 5
Food: 5
Service: 5
Chino North
Horrid experience start to finish board this place up already
UPDATE: THE MANAGER CALLED, WAS VERY KIND AND RESPECTFUL, EXPLAINED TRAINING OF HER CREWS AS HAVING JUST TAKEN OVER THE STORE, AND REALLY WENT ABOVE AND BEYOND. MARIA REALLY DESERVES 5 STARS FOR HER SERVICE AND GENEROSITY. THANK YOU MARIA AND TEAM, YOU REALLY TURNED THINGS AROUND WITH THIS EXPERIENCE.
Original: I ordered a chicken strip basket, two milkshakes, and a blizzard. They initially forgot the basket entirely. Then when I received it, the basket didn't have its toast. The blizzard was cookie dough bites in a cup and a pile of ice cream, missing the chocolate syrup and not blended.
I had to go back because it was so far away from what we paid for that it wasn't even just something able to be overlooked. They took back the cookie dough and ice cream and replaced it with the blizzard I ordered. Then the lady explained that the chicken strip basket doesn't come with toast, so she was giving it to me "for free" because "they forgot the syrup in the blizzard" (while dismissing the fact that I wasn't even given my blizzard in the first place).
I was noticeably confused being that we've been ordering baskets for 30 years- apparently in addition to messing up the order in the three ways listed, she also rang me up for a chicken strip meal deal instead, which doesn't come with toast, and also dismissed that, acting like she was doing me a favor by giving me the toast I ordered "for free".
It's not free when there's additional time and energy invested, my time is money, and all the while our fresh food is becoming no longer fresh- losing value. So in that way I lost money, in addition to completely having received the wrong order while they acted like they were somehow doing me a favor. If you were doing me a favor, you would have made it right by offering me a compensation for my extra investment involved in getting my order, that should have been correct the first time.
Atmosphere: 5
Food: 5
Service: 5
One of the pricier fast food restaurants HOWEVER DQ is one of my Top Picks for Best Fast Food.
Atmosphere: 4
Food: 5
Service: 4
This place has gone down in ruins and the one thing I’ve noticed is Veronica is gone. This adds up as they were one of the few that actually cared about costumers. Never coming back here again. Wait time for food is completely unacceptable and the place is usually dirty and messy.
Atmosphere: 1
Food: 1
Service: 1
Great icecream I would recommend to go here than going somewhere else like basket Robin's because first your wallet won't be screaming at you and ice cream is really good as well.
Atmosphere: 3
Food: 4
Service: 3
Ice cream treats were simply perfect
Atmosphere: 5
Food: 5
Service: 5
We go to DQ once or twice a year for a treat of blizzards. After checking the website, we decided we wanted the cocoa blizzard. Upon getting there, they didn’t have it. I asked for a coffee blizzard with cheesecake bites. Upon getting home, I found that I had a plain vanilla blizzard with chocolate chips. No coffee, not a single piece of cheesecake. Super disappointed and didn’t want to eat it, so a total waste of money
Atmosphere: 1
Food: 1
Service: 1
Veronica the manager was amazing she was able to help me with coupons for my Children's Ministry. The kids are happy to get the coupons.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Ice Cream Cake, Cheeseburger, Chicken Strips
Almost a star me and my wife stopping to get an ice cream cone there's a guy in front of us waiting so we wait there's nobody in the parking lot nobody even in the store and then one person pulls up as Hispanic couple and their kids we wait and wait and then as I'm leaving the lady says we can help you now I am not impressed with a fast food company like this it is ridiculous for 39 p.m. on the 11th of January whoever's working there should not be I won't be back to the store I wouldn't call it a fast food dairy Queen at all
Had to wait 10 min for them to realize I was at the counter, then the order came out cold without the sauce but the blizzard was good.
Atmosphere: 4
Food: 2
Service: 2
I recommend this DQ!! Amazing staff! If you are craving ice cream go HERE!!!! The ice cream cakes….OREO delicious!!! And the two for $5 great deal!! You also have the option to mix and match!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Banana Split, Ice Cream Cake, Chicken Strips
Restaurantji Recommends
Blizzard of the
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Dilly Bar
I ordered 3 pc chicken strip meal.
I specifically asked for hot fries.
Chicken and fries were warm at best. They are very modest on how many fries they give you.
Atmosphere: 3
Food: 1
Service: 4
Blizzard was great, once we got it. They were messed up when we arrived I don't know what the problem was but they took my order after about 15 minutes and then my friend behind me they told him to go through the drive-thru cuz they were closed in the lobby now. Ask her about 20 to 25 minutes of waiting for the blizzard I went up and asked him how long does it take to make one and they asked me what did I order I showed them my receipt they didn't even start on my order. They were having a lot of trouble with about six people back there. So sadly run
Atmosphere: 1
Food: 5
Service: 1
I love this dairy queen! The night shift crew are the best!! Very fun and helpful.
Atmosphere: 5
Food: 5
Service: 5
Horrid experience start to finish board this place up already
Atmosphere: 1
Food: 1
Service: 1
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