Placed a DoorDash PICKUP and they let someone take my order without checking with them if it was theirs then when we showed up said they were “too busy” and REFUSED to remake the order. Absolutely ridiculous. Name of the person working was
Pizza crust was bland no flavor sauce was horrible
Atmosphere: 3
Food: 1
Service: 4
Recommended dishes: Boneless Wings
Jamie
Ordered a carry out meat lovers Came home ate 3 pieces now I'm sick diarrhea fever and runny nose I wouldn't refer this place to anyone
Andrea
Experienced some technical difficulties with the app but they were ready to help me over the phone. I wanted to be sure to tip my delivery driver but I didn't have the paper to do it. I'll be sure to run it by personally because Chris deserves it! She was SO nice & friendly, super understanding of my crazy loud dogs. This store always delivers accurate orders and makes it right if there's an issue :) Chris deserves the 5 stars and so does this store!
I asked if they had any specials when I called. I was told to look it up online instead of asking the person that actually works there. 0 stars
Atmosphere: 1
Food: 1
Service: 1
Jeremie Kaufman
OK could of been more toppings.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Pepperoni Pizza
Robert
Terrible service employees ignored me at the counter for 10 minutes and then finally after shouting they come over just to say that they lost my online order. Very unhelpful
Service: 1
Dariya Sehorn
I have ordered from the location N Jacob Alcot Way several times due to the fact that I am a night nurse at the nearby hospital. When I pick up my own order on the way into work I have had no problems, but when I order for delivery, I either don't get my food or it gets delivered to the wrong area and is cold by the time I hunt down where it is. Tonight when I called to inquire where my food was the girl answering was rude, said it had been sent out and said if I had a problem then I could call back during the week to speak to the General manager. She in no way tried to remedy the problem or address my concerns about the delivery issue. Then when I was trying to ask what the solution was for the current situation she hung up on me. I will no longer be ordering from this establishment. Not that my business will make or break them, but hopefully it will encourage others to go where the service is better and where you get the dinner you order.
Atmosphere: 1
Food: 2
Service: 1
Tammy Bailey
My husband ordered a pizza over an hour ago. I called 3 times the first time I was told the driver has your pizza and he's already on his way.
The second time they called me and said, oh the driver came back with your pizza and said, we don't have an address. Listed on your receipt.
And then the third time he said the driver's almost here when I told them to refund my money and cancel my order. The store manager or employee that's answering the phone said The reason why its taken us so long is because your order was for carry out not delivery well if it was for carry out and not delivery. Why did the driver take off with my pizza to begin with? They're just liars. Do not order from this store!! And they still have not refunded.My money wasted $40 dollars in an hour and a half.
The driver showed up an hour and a 1/2 after my husband ordered the pizza and then argued with me about paying him or they'll take the pizza back after we've already told them to refund our money and keep their stupid pizza we don't want cold old pizza to begin with very poor professionalism with this company or this particular store and employees
I ordered a pizza over an hour ago. I called 3 times the first time I was told the driver has your pizza and he's already on his way.
The second time they called me and said, oh the driver came back with your pizza and said, we don't have an address. Listed on your receipt.
And then the third time he said the driver's almost here when I told them to refund my money and cancel my order. The store manager or employee that's answering the phone said The reason why its taken us so long is because your order was for carry out not delivery well if it was for carry out and not delivery. Why did the driver take off with my pizza to begin with? They're just liars. And they're more about blaming me for ordering.Carry out instead of delivery which i've never ordered carry out ever because i'm handicapped. Do not order from this store!! And they still have not refunded.My money wasted $40 dollars in an hour and a half.
Atmosphere: 1
Food: 1
Service: 1
Maya Tillotson
They don’t read notes - they knocked when I asked them not to and woke up my sleeping infant. Very frustrating and this has happened a couple times now
Atmosphere: 2
Food: 4
Service: 1
Sherri Canoy
WOW! I don't think I have went in to a restaurant and had to literally yell to get someone's attention! I should have just left. At least 10 people one shift and it's like they were actively avoiding me! It was only 8:45pm. I saw 3 different employees on there phone and the manager said it's because they are short staffed! My pizza was ok but the beadsticks are drowning in butter! If I was the owner of this establishment I would be so made how they are running it in there!
Atmosphere: 1
Food: 1
Service: 1
Chase Mellon
Hunter was awesome. Actually counted change back to me instead of just handing me a wad of cash back. Good job to the management training people how to do it right!
Atmosphere: 5
Food: 5
Service: 5
Brianna Colo
Went in today and ordered six pizzas. The new management is awesome. They added the coupons without me asking and gave me the seven dollar deal. Hunter was very pleasant! Definitely will be ordering from them again.
Placed a DoorDash PICKUP and they let someone take my order without checking with them if it was theirs then when we showed up said they were “too busy” and REFUSED to remake the order. Absolutely ridiculous. Name of the person working was
Atmosphere: 1
Food: 1
Service: 1
Always loved pizza hut.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Buffalo Chicken Pizza, Breadsticks
Pizza crust was bland no flavor sauce was horrible
Atmosphere: 3
Food: 1
Service: 4
Recommended dishes: Boneless Wings
Ordered a carry out meat lovers
Came home ate 3 pieces now I'm sick diarrhea fever and runny nose I wouldn't refer this place to anyone
Experienced some technical difficulties with the app but they were ready to help me over the phone. I wanted to be sure to tip my delivery driver but I didn't have the paper to do it. I'll be sure to run it by personally because Chris deserves it! She was SO nice & friendly, super understanding of my crazy loud dogs. This store always delivers accurate orders and makes it right if there's an issue :) Chris deserves the 5 stars and so does this store!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Oven-Baked Chicken Alfredo Pasta, Breadsticks, Boneless Wings
I asked if they had any specials when I called. I was told to look it up online instead of asking the person that actually works there. 0 stars
Atmosphere: 1
Food: 1
Service: 1
OK could of been more toppings.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Pepperoni Pizza
Terrible service employees ignored me at the counter for 10 minutes and then finally after shouting they come over just to say that they lost my online order. Very unhelpful
Service: 1
I have ordered from the location N Jacob Alcot Way several times due to the fact that I am a night nurse at the nearby hospital. When I pick up my own order on the way into work I have had no problems, but when I order for delivery, I either don't get my food or it gets delivered to the wrong area and is cold by the time I hunt down where it is. Tonight when I called to inquire where my food was the girl answering was rude, said it had been sent out and said if I had a problem then I could call back during the week to speak to the General manager. She in no way tried to remedy the problem or address my concerns about the delivery issue. Then when I was trying to ask what the solution was for the current situation she hung up on me. I will no longer be ordering from this establishment. Not that my business will make or break them, but hopefully it will encourage others to go where the service is better and where you get the dinner you order.
Atmosphere: 1
Food: 2
Service: 1
My husband ordered a pizza over an hour ago. I called 3 times the first time I was told the driver has your pizza and he's already on his way.
The second time they called me and said, oh the driver came back with your pizza and said, we don't have an address. Listed on your receipt.
And then the third time he said the driver's almost here when I told them to refund my money and cancel my order. The store manager or employee that's answering the phone said The reason why its taken us so long is because your order was for carry out not delivery well if it was for carry out and not delivery. Why did the driver take off with my pizza to begin with? They're just liars. Do not order from this store!!
And they still have not refunded.My money wasted $40 dollars in an hour and a half.
The driver showed up an hour and a 1/2 after my husband ordered the pizza and then argued with me about paying him or they'll take the pizza back after we've already told them to refund our money and keep their stupid pizza we don't want cold old pizza to begin with very poor professionalism with this company or this particular store and employees
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I ordered a pizza over an hour ago. I called 3 times the first time I was told the driver has your pizza and he's already on his way.
The second time they called me and said, oh the driver came back with your pizza and said, we don't have an address. Listed on your receipt.
And then the third time he said the driver's almost here when I told them to refund my money and cancel my order. The store manager or employee that's answering the phone said The reason why its taken us so long is because your order was for carry out not delivery well if it was for carry out and not delivery. Why did the driver take off with my pizza to begin with? They're just liars. And they're more about blaming me for ordering.Carry out instead of delivery which i've never ordered carry out ever because i'm handicapped. Do not order from this store!!
And they still have not refunded.My money wasted $40 dollars in an hour and a half.
Atmosphere: 1
Food: 1
Service: 1
They don’t read notes - they knocked when I asked them not to and woke up my sleeping infant. Very frustrating and this has happened a couple times now
Atmosphere: 2
Food: 4
Service: 1
WOW! I don't think I have went in to a restaurant and had to literally yell to get someone's attention! I should have just left. At least 10 people one shift and it's like they were actively avoiding me! It was only 8:45pm. I saw 3 different employees on there phone and the manager said it's because they are short staffed! My pizza was ok but the beadsticks are drowning in butter! If I was the owner of this establishment I would be so made how they are running it in there!
Atmosphere: 1
Food: 1
Service: 1
Hunter was awesome. Actually counted change back to me instead of just handing me a wad of cash back. Good job to the management training people how to do it right!
Atmosphere: 5
Food: 5
Service: 5
Went in today and ordered six pizzas. The new management is awesome. They added the coupons without me asking and gave me the seven dollar deal. Hunter was very pleasant! Definitely will be ordering from them again.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza
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