This place has really changed this year and I would say for the better..staff,cleanliness and drive thru wait times all improvements...Good job everyone keep it up...
Atmosphere: 5
Food: 4
Service: 5
Jesse Slaughter
Great customer service and amazing food
Atmosphere: 5
Food: 5
Service: 5
Richard Mason
I genuinely hate writing this review, because Wendy’s has always been my favorite fast-food burger. I was literally telling my boys on the way in how Wendy’s used to be my go-to over every other place. That nostalgia ended about five minutes after walking through the door.
First off, no one acknowledged us. Not a “hi,” not a “we’ll be right with you,” nothing. We were forced to use the self-serve kiosk, which in theory is fine—except it’s clunky, unintuitive, and makes simple things like adding sauces unnecessarily difficult. After multiple attempts, I still couldn’t add what I wanted, so I stood at the counter waiting for help.
And waited. And waited.
Eye contact was clearly being avoided at all costs, because God forbid someone makes eye contact and has to answer a question. Employees walked past, stared at the floor, pretended to be busy—anything to avoid engaging with a customer standing right in front of them.
When the food finally came out, the frustration turned into disbelief. The burgers were clearly finished long before the rest of the order and sat on the counter for a solid 8–10 minutes waiting for fries and chicken strips. By the time everything was finally bagged, the burgers were cold. Not lukewarm—cold. That alone tells you everything you need to know about the lack of care happening behind the counter.
The #1 single I ordered was just bad. The patty was dry, the top bun fell apart two bites in, and the lettuce—let’s talk about that—Wendy’s switching to shredded lettuce was a horrible decision. It’s soggy, messy, and instantly turns the bun into mush. The old leaf lettuce actually had structure and crunch. This feels like cost-cutting at the expense of the product, and it completely ruins the burger.
To top it off, after spending close to $60 on food for my family, I was told I had to pay 50 cents per extra sauce. Fifty cents. Per sauce. And when I asked for chili sauce packets, no one even seemed to know what I was talking about. At Wendy’s.
What really sealed it was watching the exact same thing happen to another customer. A lady came up later trying to get sauce as well—she couldn’t find it anywhere on the menu either and had to ask. She was then told she’d have to run her card again just to pay 50 cents for sauce. At that point, I’d already bought two ranches, so I simply handed her one and said, “It’s easier to just accept this.”
The employee watched me solve the problem for her, save that customer the hassle, and keep the line moving—and said absolutely nothing. No thanks. No acknowledgment. No attempt to help. Just stood there and watched.
That was the moment I looked at my wife and said, “I’m done. I won’t be back.”
This is literally my most favorite fast-food burger chain, which is what makes this so disappointing. It wasn’t just bad food—it was cold food, ignored customers, confusing systems, nickel-and-diming over condiments, and a complete lack of pride or customer care.
Fast food doesn’t have to feel this cold, this careless, or this hostile.
If I’m going to eat a greasy burger, In-N-Out has earned my business. Hot food, friendly employees, free sauce, banana peppers, and people who actually acknowledge you exist. No kiosk frustration. No extra charges for basic condiments. No cold burgers dying on a counter.
Wendy’s lost a lifelong customer today—and that’s not something I ever thought I’d say.
Atmosphere: 1
Food: 1
Service: 1
Matt Byars
Great quality food every time I come. I’m on carnivore and they are accommodating with my order.
Food: 5
Service: 5
SassyLoveChick
I have had many issues when it comes to this Wendy's. Most of the time my order is missing items. I would understand if it was once or twice. I get it we're all human. But every time for the last 3 months I have been missing items. Come on people, I know you're better than that. Customer service. Bagging food isn't hard, I know; I did it. I would double check bags before putting them out to be picked up by dashers or the other delivery drivers. *sigh*
The service was so fast. We have 5 kids and sometimes it takes a lot to order but the person taking our order was kind patient and thorough. Our food was received fast. The guy that helped called my husband sir which is so rare and gentleman like of himself and Skylar was top notch. Some of our food was almost missed and before we left the parking lot she ran out to us to make sure we got what we ordered. You just don’t see that kind of service since covid. I don’t usually ever go to Wendy’s but I will surely be back with my family of 7 :)
Atmosphere: 5
Food: 5
Service: 5
zack street
Ordered roughly 30$ in food and none of it was correct.
Atmosphere: 3
Food: 3
Service: 3
David McFarlane
Wendy's used to be a good deal. I worked there as a teen. I wont ever go back now that they charge .50 for a sauce even if you ordered fries and nuggets. Straight rip off.
Atmosphere: 1
Food: 1
Service: 1
William “Benj Worthy” Bell
The food tasted like a privileged child who only knows how to use a microwave at home Is preparing the food. Too much salt. Not to mention I had to double check my order which wasn’t complete.2stars cause I will not be finishing
Jake Pinson
They were knocking trash cans over and the employee forgot one of our items and wanted to argue. Find another Wendy’s to go to if you value a decent service and don’t feel like arguing with employees who don’t understand customer service. I was there at 9pm. So most likely the night manager probably wasn’t expecting to parent children, rather run a business. I don’t blame her, but the kids were out of control.
It was fresh
This place has really changed this year and I would say for the better..staff,cleanliness and drive thru wait times all improvements...Good job everyone keep it up...
Atmosphere: 5
Food: 4
Service: 5
Great customer service and amazing food
Atmosphere: 5
Food: 5
Service: 5
I genuinely hate writing this review, because Wendy’s has always been my favorite fast-food burger. I was literally telling my boys on the way in how Wendy’s used to be my go-to over every other place. That nostalgia ended about five minutes after walking through the door.
First off, no one acknowledged us. Not a “hi,” not a “we’ll be right with you,” nothing. We were forced to use the self-serve kiosk, which in theory is fine—except it’s clunky, unintuitive, and makes simple things like adding sauces unnecessarily difficult. After multiple attempts, I still couldn’t add what I wanted, so I stood at the counter waiting for help.
And waited.
And waited.
Eye contact was clearly being avoided at all costs, because God forbid someone makes eye contact and has to answer a question. Employees walked past, stared at the floor, pretended to be busy—anything to avoid engaging with a customer standing right in front of them.
When the food finally came out, the frustration turned into disbelief. The burgers were clearly finished long before the rest of the order and sat on the counter for a solid 8–10 minutes waiting for fries and chicken strips. By the time everything was finally bagged, the burgers were cold. Not lukewarm—cold. That alone tells you everything you need to know about the lack of care happening behind the counter.
The #1 single I ordered was just bad. The patty was dry, the top bun fell apart two bites in, and the lettuce—let’s talk about that—Wendy’s switching to shredded lettuce was a horrible decision. It’s soggy, messy, and instantly turns the bun into mush. The old leaf lettuce actually had structure and crunch. This feels like cost-cutting at the expense of the product, and it completely ruins the burger.
To top it off, after spending close to $60 on food for my family, I was told I had to pay 50 cents per extra sauce. Fifty cents. Per sauce. And when I asked for chili sauce packets, no one even seemed to know what I was talking about. At Wendy’s.
What really sealed it was watching the exact same thing happen to another customer. A lady came up later trying to get sauce as well—she couldn’t find it anywhere on the menu either and had to ask. She was then told she’d have to run her card again just to pay 50 cents for sauce. At that point, I’d already bought two ranches, so I simply handed her one and said, “It’s easier to just accept this.”
The employee watched me solve the problem for her, save that customer the hassle, and keep the line moving—and said absolutely nothing. No thanks. No acknowledgment. No attempt to help. Just stood there and watched.
That was the moment I looked at my wife and said, “I’m done. I won’t be back.”
This is literally my most favorite fast-food burger chain, which is what makes this so disappointing. It wasn’t just bad food—it was cold food, ignored customers, confusing systems, nickel-and-diming over condiments, and a complete lack of pride or customer care.
Fast food doesn’t have to feel this cold, this careless, or this hostile.
If I’m going to eat a greasy burger, In-N-Out has earned my business. Hot food, friendly employees, free sauce, banana peppers, and people who actually acknowledge you exist. No kiosk frustration. No extra charges for basic condiments. No cold burgers dying on a counter.
Wendy’s lost a lifelong customer today—and that’s not something I ever thought I’d say.
Atmosphere: 1
Food: 1
Service: 1
Great quality food every time I come. I’m on carnivore and they are accommodating with my order.
Food: 5
Service: 5
I have had many issues when it comes to this Wendy's. Most of the time my order is missing items. I would understand if it was once or twice. I get it we're all human. But every time for the last 3 months I have been missing items. Come on people, I know you're better than that. Customer service. Bagging food isn't hard, I know; I did it. I would double check bags before putting them out to be picked up by dashers or the other delivery drivers. *sigh*
Atmosphere: 1
Food: 1
Service: 1
Good food and a very friendly staff. Thank you
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wendy’S Sausage Egg \u0026 Cheese Burrito Seasoned Potatoes and Sausage Biscuit \u0026 Gravy
Food is excellent & staff is great!
Really can't rate the service since you use a kiosk. But the food is always good at Wendy's
Atmosphere: 5
Food: 5
They screw up our order 4 out of 5 times. Only this location.
Atmosphere: 3
Food: 5
Service: 1
Restaurantji Recommends
The service was so fast. We have 5 kids and sometimes it takes a lot to order but the person taking our order was kind patient and thorough. Our food was received fast. The guy that helped called my husband sir which is so rare and gentleman like of himself and Skylar was top notch. Some of our food was almost missed and before we left the parking lot she ran out to us to make sure we got what we ordered. You just don’t see that kind of service since covid. I don’t usually ever go to Wendy’s but I will surely be back with my family of 7 :)
Atmosphere: 5
Food: 5
Service: 5
Ordered roughly 30$ in food and none of it was correct.
Atmosphere: 3
Food: 3
Service: 3
Wendy's used to be a good deal. I worked there as a teen. I wont ever go back now that they charge .50 for a sauce even if you ordered fries and nuggets. Straight rip off.
Atmosphere: 1
Food: 1
Service: 1
The food tasted like a privileged child who only knows how to use a microwave at home Is preparing the food. Too much salt. Not to mention I had to double check my order which wasn’t complete.2stars cause I will not be finishing
They were knocking trash cans over and the employee forgot one of our items and wanted to argue. Find another Wendy’s to go to if you value a decent service and don’t feel like arguing with employees who don’t understand customer service. I was there at 9pm. So most likely the night manager probably wasn’t expecting to parent children, rather run a business. I don’t blame her, but the kids were out of control.
Atmosphere: 1
Food: 3
Service: 1
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