It took almost 20 minutes for me to get my order because the staff was so busy talking to each other. They forgot one of my sandwiches and then when I got the order, the fries were cold and hard when I asked them to replace the fries with hot ones I was told that wasn’t allowed and then when I got home, the sandwich was wrong and to top it all off the food was not good. Total disappointment all the way around and I think this particular store needs management on site at least during busy times to maybe keep the employees from swearing and being so busy wrapped up and flirting with each other that they actually pay attention to the customers.
Atmosphere: 1
Food: 1
Service: 1
Alexa Solis
This place has the worst customer service if you want to wait 50 minutes for your meal then this is the place for you. I stood at the counter for 20 minutes but the whole staff ignored me. Had to ask about my food twice to two separate employees but none were helpful. After I got my food I looked in the bag and they forgot half of my order. Please work on your customer service skills because it’s unacceptable to be waiting this long for someone to ask me what I was waiting for.
Atmosphere: 1
Food: 5
Service: 1
Gary L
Is it really that difficult to staff a Chick-fil-A on a college campus? Service was way too slow. Long line and only 1 person taking orders.
Atmosphere: 3
Food: 3
Service: 1
Mark Brown
Service was not friendly. Salad was the worst I've ever had. Lettuce was wilted, chicken was stringy, and the fruits were old
Atmosphere: 3
Food: 1
Service: 1
Joe Clarke
People told me Chick-fil-A made a great sandwich. Naw, that thing was trash and over priced. Change your fry oil once in awhile please.
Atmosphere: 3
Food: 1
Service: 3
Roxy Mendoza
Fire staff 🔥🔥🔥
Atmosphere: 5
Food: 5
Service: 5
Lisa Smithfield
Hate this location. Wish we could get a real one in Pocatello.
Atmosphere: 3
Food: 2
Service: 3
George Mitchell
This Chick fil a is in a student union and not available to the public.
Anndy Davidson
If I could give this place a 0 I would. The bread for the sandwich is soggy and taste like a sponge. It’s so expensive for low quality food. They forgot the ketchup I ordered so I went up to ask, about 4 people are standing behind the counter looking at me. Just looking, not doing anything else. I then get asked if I was waiting for my food, and I said no and asked for a few ketchup packets, I got one. And whoever Emily is, you are VERY bad at customer service. Someone needs to teach you how to talk to customers.
Atmosphere: 2
Food: 2
Service: 1
Wendy Robinson
Please notice this location is on the college campus. We drove from Idaho Falls and this location showed up as the only Pocatello location. We visited when school wasn’t in session. The location is in the student center, so parking is incredibly hard to come by. There is a ton of seating in the student area to use. The Chick Fil A location was pretty decent itself. It had a full menu board to choose from. It’s not as quick of service compared to a typical Chick Fil A dine in location, but we came about 30 minutes before closing. Overall we were all happy with our food. The original chicken sandwich was pretty basic and a small sized chicken and the buns were small sized.
Great food everytime we go which is often. Customer service is great.
Atmosphere: 5
Food: 5
Service: 5
Lori Shafer
Hidden in the college food court. Full menu, friendly staff
Food: 5
Service: 5
Allison Miner
Stopped by at 6:40pm today and they were closed!!! Says they are open until 7pm, we drove all the way from Preston… disappointing.
Service: 1
Diane Randolph
Inside Student Union, on Idaho State Campus, so you have to know where you're going when you park.
Atmosphere: 5
Food: 5
Service: 5
Austin Job
Ask that your food be hot, and they are so nice if anything is not up to par. The gal there named Allee is so helpful and the Shift lead Anthony, as well.
It took almost 20 minutes for me to get my order because the staff was so busy talking to each other. They forgot one of my sandwiches and then when I got the order, the fries were cold and hard when I asked them to replace the fries with hot ones I was told that wasn’t allowed and then when I got home, the sandwich was wrong and to top it all off the food was not good. Total disappointment all the way around and I think this particular store needs management on site at least during busy times to maybe keep the employees from swearing and being so busy wrapped up and flirting with each other that they actually pay attention to the customers.
Atmosphere: 1
Food: 1
Service: 1
This place has the worst customer service if you want to wait 50 minutes for your meal then this is the place for you. I stood at the counter for 20 minutes but the whole staff ignored me. Had to ask about my food twice to two separate employees but none were helpful. After I got my food I looked in the bag and they forgot half of my order. Please work on your customer service skills because it’s unacceptable to be waiting this long for someone to ask me what I was waiting for.
Atmosphere: 1
Food: 5
Service: 1
Is it really that difficult to staff a Chick-fil-A on a college campus? Service was way too slow. Long line and only 1 person taking orders.
Atmosphere: 3
Food: 3
Service: 1
Service was not friendly. Salad was the worst I've ever had. Lettuce was wilted, chicken was stringy, and the fruits were old
Atmosphere: 3
Food: 1
Service: 1
People told me Chick-fil-A made a great sandwich. Naw, that thing was trash and over priced. Change your fry oil once in awhile please.
Atmosphere: 3
Food: 1
Service: 3
Fire staff 🔥🔥🔥
Atmosphere: 5
Food: 5
Service: 5
Hate this location. Wish we could get a real one in Pocatello.
Atmosphere: 3
Food: 2
Service: 3
This Chick fil a is in a student union and not available to the public.
If I could give this place a 0 I would. The bread for the sandwich is soggy and taste like a sponge. It’s so expensive for low quality food. They forgot the ketchup I ordered so I went up to ask, about 4 people are standing behind the counter looking at me. Just looking, not doing anything else. I then get asked if I was waiting for my food, and I said no and asked for a few ketchup packets, I got one. And whoever Emily is, you are VERY bad at customer service. Someone needs to teach you how to talk to customers.
Atmosphere: 2
Food: 2
Service: 1
Please notice this location is on the college campus. We drove from Idaho Falls and this location showed up as the only Pocatello location. We visited when school wasn’t in session. The location is in the student center, so parking is incredibly hard to come by. There is a ton of seating in the student area to use.
The Chick Fil A location was pretty decent itself. It had a full menu board to choose from. It’s not as quick of service compared to a typical Chick Fil A dine in location, but we came about 30 minutes before closing. Overall we were all happy with our food. The original chicken sandwich was pretty basic and a small sized chicken and the buns were small sized.
Atmosphere: 3
Food: 4
Service: 4
Restaurantji Recommends
Great food everytime we go which is often. Customer service is great.
Atmosphere: 5
Food: 5
Service: 5
Hidden in the college food court. Full menu, friendly staff
Food: 5
Service: 5
Stopped by at 6:40pm today and they were closed!!! Says they are open until 7pm, we drove all the way from Preston… disappointing.
Service: 1
Inside Student Union, on Idaho State Campus, so you have to know where you're going when you park.
Atmosphere: 5
Food: 5
Service: 5
Ask that your food be hot, and they are so nice if anything is not up to par. The gal there named Allee is so helpful and the Shift lead Anthony, as well.
Atmosphere: 5
Food: 4
Service: 5
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