I don’t ever leave bad reviews. But this is the worst customer service I have ever experienced anywhere in my life so I wanted to warn others. The young girl with the short colorful hair who works in the evening is very rude and clearly hates her job. She made me and my daughter so uncomfortable because of how rude/miserable she was. She didn’t greet us, didn’t say thank you, just glared at us and kept saying “is that all?’” as we were ordering. If you hate your job that much then maybe find a new one.
Atmosphere: 1
Food: 4
Service: 1
Wendi Mcknight
At the drive thru and whoever was running the window on 8-5-2025 @ 6:00pm. Was very Rude. I pulled up to the window and tried to explain that my daughter (who is special needs )was trying to order, explaining she was special and that she did not need to yell at my daughter that way. She in formed me, that she would close the window. I was then trying to place my order and she was saying, I can’t see you, how am you supposed to know she is special needs? Well….. we left.
Service: 1
LISA HANEY
I once went here a lot for real Root Beer on tap. The best root beer and floats ever. Then they took out the tap and now it’s just fountain like every other place. I stopped the other day for some food and there wasn’t anyone behind the counter. I ended up leaving w/o any food. I wish they’d bring back the old fashioned root beer.
Atmosphere: 3
Food: 1
Service: 3
Calvin Connell
We have visited the local A&W many times in the past few years, but the service and atmosphere seem to be getting worse and worse. The help is not friendly. They don't like working there. It is obvious and the dining room is half closed at 7:30 at night and they do not close their business until 9:30. The credit card reader does not work. The pop machine self-service is closed down. Kind of strange since they're going to be open for 2 hours longer. I am just saddened that this restaurant is going downhill so quickly. I have always said I would rather come here for a treat then go down the road to Dairy Queen but that may change. I don't give bad both very often, but I feel everybody needs to know the current condition.
Atmosphere: 1
Food: 5
Service: 1
Eleanor Rainey
Love the floats and in the summer they usually have special pricing for them
Atmosphere: 5
Food: 5
Service: 5
terri Palmer
I'm sad because I heard that they are closing
Atmosphere: 2
Food: 4
Service: 5
Amy
Great customer service, EPIC cheese curds!
Atmosphere: 5
Food: 5
Service: 5
Amanda Wamego
Great place to go
Atmosphere: 5
Food: 5
Service: 5
John Stubbs
I ordered the special of the day without papa sauce and add extra mayo and got a burger with a lot of the papa sauce. It was terrible.
Won't be going back there again. They can't even get an order right.. got home with half of the food missing. And it wasn't busy at all..
Atmosphere: 1
Food: 1
Service: 1
Angel Dove
Food was excellent!! Service was quick, the lady behind the counter was nice, quick and attentive. Food was hot, root beer was homemade. Definitely recommend!
Atmosphere: 5
Food: 5
Service: 5
Another Season
We love our Twin Falls location. The staff is always so helpful and kind. We love that it is cooked is fresh and always top notch! Thank you for the week day meal deals, what an excellent value.
I don’t understand the poor reviews, the folks that help us are exceptional.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheddar Dinner Burger, Cheeseburger, French Fries
Zebulon Struble
Went there for the first time in a while, food has always been OK here before. This time it was practically a health hazard. Hardly edible. I was afraid to give it to my dogs. Zero passion and effort put into making it. Everything tasted like old grease and used fry oil. There was soda all over the sides of the drinks. On top of all that we had to wait almost 30 minutes for them to make it. One of the worst fast food experiences I've had in a long time. Only thing I'd get again is the root beer float, but that's practically impossible to mess up.
Came in, 1200 on a Saturday and no one was there.
I don’t ever leave bad reviews. But this is the worst customer service I have ever experienced anywhere in my life so I wanted to warn others. The young girl with the short colorful hair who works in the evening is very rude and clearly hates her job. She made me and my daughter so uncomfortable because of how rude/miserable she was. She didn’t greet us, didn’t say thank you, just glared at us and kept saying “is that all?’” as we were ordering. If you hate your job that much then maybe find a new one.
Atmosphere: 1
Food: 4
Service: 1
At the drive thru and whoever was running the window on 8-5-2025 @ 6:00pm. Was very Rude. I pulled up to the window and tried to explain that my daughter (who is special needs )was trying to order, explaining she was special and that she did not need to yell at my daughter that way. She in formed me, that she would close the window. I was then trying to place my order and she was saying, I can’t see you, how am you supposed to know she is special needs? Well….. we left.
Service: 1
I once went here a lot for real Root Beer on tap. The best root beer and floats ever. Then they took out the tap and now it’s just fountain like every other place. I stopped the other day for some food and there wasn’t anyone behind the counter. I ended up leaving w/o any food.
I wish they’d bring back the old fashioned root beer.
Atmosphere: 3
Food: 1
Service: 3
We have visited the local A&W many times in the past few years, but the service and atmosphere seem to be getting worse and worse. The help is not friendly. They don't like working there. It is obvious and the dining room is half closed at 7:30 at night and they do not close their business until 9:30. The credit card reader does not work. The pop machine self-service is closed down. Kind of strange since they're going to be open for 2 hours longer.
I am just saddened that this restaurant is going downhill so quickly. I have always said I would rather come here for a treat then go down the road to Dairy Queen but that may change. I don't give bad both very often, but I feel everybody needs to know the current condition.
Atmosphere: 1
Food: 5
Service: 1
Love the floats and in the summer they usually have special pricing for them
Atmosphere: 5
Food: 5
Service: 5
I'm sad because I heard that they are closing
Atmosphere: 2
Food: 4
Service: 5
Great customer service, EPIC cheese curds!
Atmosphere: 5
Food: 5
Service: 5
Great place to go
Atmosphere: 5
Food: 5
Service: 5
I ordered the special of the day without papa sauce and add extra mayo and got a burger with a lot of the papa sauce. It was terrible.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Won't be going back there again. They can't even get an order right.. got home with half of the food missing. And it wasn't busy at all..
Atmosphere: 1
Food: 1
Service: 1
Food was excellent!! Service was quick, the lady behind the counter was nice, quick and attentive. Food was hot, root beer was homemade. Definitely recommend!
Atmosphere: 5
Food: 5
Service: 5
We love our Twin Falls location. The staff is always so helpful and kind. We love that it is cooked is fresh and always top notch! Thank you for the week day meal deals, what an excellent value.
I don’t understand the poor reviews, the folks that help us are exceptional.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheddar Dinner Burger, Cheeseburger, French Fries
Went there for the first time in a while, food has always been OK here before. This time it was practically a health hazard. Hardly edible. I was afraid to give it to my dogs. Zero passion and effort put into making it. Everything tasted like old grease and used fry oil. There was soda all over the sides of the drinks. On top of all that we had to wait almost 30 minutes for them to make it. One of the worst fast food experiences I've had in a long time. Only thing I'd get again is the root beer float, but that's practically impossible to mess up.
Atmosphere: 1
Food: 1
Service: 1
Best cheese curds in Twin Falls!
Atmosphere: 5
Food: 5
Service: 5
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