Capriotti's Sandwich Shop

First time eating there today. I ordered through DoorDash. Unfortunately the sandwich I wanted was unavailable, but they called me and asked what else I wanted. I substituted for the Italian. My lunch arrived and they even threw in a bag of chips and a cookie with a note apologizing. That is top tier service. Regardless of the free items I appreciated it all. Thank you to whoever I spoke with on the phone!!

Very clean and friendly atmosphere, the service was fast and my sandwich was phenomenal! I had the wagyu slaw-be-jo and will definitely eat there again soon. I only wished there was more Coleslaw I may order extra side next time

Atmosphere: 5

Food: 5

Service: 5

Mine and my wife's favorite sandwich place here in town. She likes the cheese steak sandwich with everything on it, I prefer mine just with the spicy peppers and no onions.

We both enjoy our sandwiches from Capriotti's!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Cheese Steak

When Reanna makes your sandwich it is spot on delicious every time!! She is friendly and is always working so hard whenever we go in. She is our favorite sandwich maker!!

Atmosphere: 4

Food: 5

Service: 5

If you’re ever in the mood to test your faith in humanity, a trip to Capriotti's Sandwich Shop might just be the perfect adventure. Seriously, it’s like they decided to take a culinary masterpiece and throw it into a blender with a heavy dose of chaos…and then served it with a side of despair.

Let’s start with the atmosphere. Picture this: a fusion of a wannabe hip café and that weird spot in the mall where kiosks go to die. You walk in, and it feels like the decor was chosen by a blindfolded raccoon on a caffeine high. There are more random posters on the wall than sandwiches on the menu. I half expected to see a sign for "Free Stale Bread!" and an advertisement for a racquetball league from the 1980s. Not exactly what I’d call inspiring.

Now, moving on to the sandwich experience—a journey more treacherous than navigating a minefield while blindfolded. My companion ordered their so-called signature sandwich. If you’re not familiar, it’s supposed to be a Thanksgiving leftover-inspired delight. In reality, it’s like someone rummaged through a trash can after Thanksgiving dinner, smeared some random condiments on wet bread, and decided to call it gourmet. The turkey was drier than a desert, and I’m pretty sure the cranberry sauce came from a can that was on clearance in 2007.

At this point, I thought, “How could it get worse?” Enter the side of potato chips. Let's just say they must have sourced them from a secret location known only as “The Bottom of the Freezer.” They were so stale and sad that I questioned whether they might have been part of the décor, just waiting for their chance to shine. Sorry, guys, but I wasn’t in the mood for a crunchy disappointment.

Now, let’s not forget the service, which was like a comedy routine gone wrong. The staff seemed like they’d just consumed a triple espresso and were trying to juggle knives at the same time. I placed my order, only for them to completely blank out on my sandwich. I stood there watching as they painstakingly put together someone else’s meal, all while I was left pondering the meaning of life and the questionable choices that brought me to this sandwich shop. I mean, how hard can it be to remember an order? It’s not like I’m asking for the coordinates to the lost city of Atlantis.

To top it all off, as I took the first bite of my sandwich, I made beautiful eye contact with a fly that had seemingly made itself at home in the premises. Now, I don’t know what I expected, but I didn’t order the “Fly-as-a-Protein” special. If there was a “Bring Your Own Protein” policy, they should have mentioned it upfront!

In conclusion, Capriotti’s Sandwich Shop is a bizarre look at what happens when a love for sandwiches meets complete culinary apathy. I wouldn’t recommend it unless you relish the idea of chaotic dining adventures or want to have a good laugh about life’s little disappointments. My final advice? Save your time and money and head to a food truck. You’re statistically more likely to find a decent sandwich served by someone who at least has faith in their ingredients. Or just eat that stale bread from the trash. It might just be an upgrade.

Oh NO! I am sure there sandwiches are good but I have ordered online 3 days in a row and they cancel my order after an hour of waiting, the poorest of the poor service, order here if you wanna wait for an hour for a sandwich and then get let down when they give you nothing. Just like you are 8 years old again on your birthday. Poor service 1 of 5 star, bathroom 5 of 5 while I waited for my lunch that never arived after my mid day coffee.

Atmosphere: 1

Food: 1

Service: 1

I try a different sandwich every time because they are amazing. The hot bar is like a Thanksgiving dinner and a sandwich.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Grilled Italian, The Bobbie

Really enjoyed the Capastrami!

Atmosphere: 5

Food: 5

Service: 5

Unless the hours online are wrong. I just stood at the front door from 11 to 11:07. The door remained locked. The employees could see me, I could see them. Nobody came to the door. If the hours are wrong and they aren’t open at 11, then I understand. Other than that, laziness and just being down right rude are unacceptable.

Oh, now another guy is at the door confused as well.

Service: 1

Nice personal, pleasant atmosphere.

Atmosphere: 5

Food: 5

Service: 5

Was reasonable and the food was great.

Atmosphere: 5

Food: 5

Service: 5

Overall lunch was good did not care for the super soft roll also prefer a cheesesteak with natural cheese and I don't think that is an option

Atmosphere: 4

Food: 4

Service: 4

I have been to several Capriottis. This one meets all the criteria for an excellent sandwich like the others. The vegetarian options are superior to pretty much every other place I've been to. On top of that, their unique sandwich specials like the Bobby are second to none.i recently tried their tuna sandwich and was impressed (but not surprised) by the quality and taste. Where this location lacks is in customer service. They aren't rude by any means, but they rarely smile or attempt to make their customers feel special. A small issue I hope they can fix. I've been going to this location for years now, and their lack of understanding of what it takes to have superior customer service is not a hindrance. And may be a blessing in disguise. If it were better, the lines would undoubtedly be longer, and I'd have to wait that much more. Lol.

Vegetarian options: Largest offering of vegetarian options I've ever seen in a " standard" sandwich chain.

Atmosphere: 4

Food: 5

Service: 3

Recommended dishes: Vegetarian Philly Cheese Steak Sandwich, The Bobbie, Impossible Cheese Steak

Great sandwich shop. Staff was very polite and friendly.

Atmosphere: 5

Food: 5

Service: 5

Great staff and delicious. Made fresh to order.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Impossible Cheese Steak