Stella's Ice Cream and Coffee - Twin Falls

gerat choice of flavors!!

My absolute favorite ice cream place! Love supporting local! Love and always appreciate the positive attitudes of the employees every time we go. We love that they have a treat for our dog too who loves to ride along when we go here. And the flavors are to die for! My husband always has to try the flavor of the week, we always look forward to what's new.

Be careful if you have a dairy allergy and want to try the dairy free ice cream. We had a really scary incident happen with my severely allergic 8 year old boy yesterday and almost had to go to the ER. They accidentally put a full dairy container of ice cream in the vegan section and gave my son a sample and his throat started constricting immediately.
It was a huge oversight on their part. They should take measures to educate their staff when it comes to allergies so they don't kill somebody by accident.

Supper yummy ice cream

I love how many dairy free options there are! And the cookie bowls are so good!

Friendly staff, excellent icecream and toppings. The toppings are a pleasant addition to any treat.

Amazing ice cream. Staff always greets you when you walk in. They do a wonderful job here great customer service.

A quick stop for some REALLY GOOD Hard Serve Ice Cream was a hit!! Many choices, gluten free as well-plus pup cups!!
Staff was fun and friendly too!!!
I had the “flavor of the week” which was Chocolate Coconut Almond and it was delicious!!! Definitely worth the drive through Twin traffic for this treat!!

We come here very regularly for dessert. Love supporting local and love the service we get!

best ice cream and friendliest owners over. ❤️

It was absolutely amazing. The staff was extremely friendly and patient for newbies deciding what to get. The portion size is great. I love that they have so many options for gluten free. The pupsicles got a 5 star review from my pups. This is definitely our new go to.

The ice cream is always fresh. Everything is so yummy. My kids love the chocolate chip bowls. We love coconut milk options.

Best ice cream! Staff is always nice and very clean place. Cookies and cream waffle cone is where it is at!

Our family loves Stella’s! Fun flavors for the kids and delicious treats for all ages! Even our dogs love Stella’s!

Let me start that I had experience good and bad service before , I used to work in customer service in the past as well. But I have never experienced such a bad service at Stella’s ice cream , no I am not talking about all ladies who work there . There is one woman - Beth (she introduced herself as a manager , refused to give up her last name , long blond hair woman). Experience with her Every single time is The Worst . She serves you like she is giving you a favor , so rude . Never ever hint on slight welcoming smile , never ask how are you , how is your day going just to be polite . I come to this place at least 3 times a week for the last 2 years, so I know what I am talking about . Recently I came there 5 min before opening , Beth told me “We are Closed” . I asked if I can just get a mini cone for my son . She just said “ NO you can not “. No “sorry about that” , nothing at this kind . Just a rude “actually NO”
Another time I used my gift card $200. She told me you don’t have funds it is declined . First of all there were more than enough funds (I called customer service , it was declined because some cashier machines require 3 digits code on the back and some don’t , and their gift card works only with certain systems unfortunately). But this woman Beth just told me with rude plain face the lie . If it was declined does not mean there are no funds . I told her that every time she works there are issues for some reason : She just Smirked at me . I asked her last name : she laughed at me .
Today I came there again . Again what I see when I want to get ice cream for my little kids is plain rude face . I asked her if she knows why I don’t like her service. Guess what : She told me “I Don’t Really Care” and slammed the window in front of my face . That was unbelievable! I horned , she ignored me . I came inside , she lied and start saying that she is not gonna listen to me yelling at me ..Excuse me ? There was one question and I guess customer service agent (Manager!! For a minute ) does not care why her service sucks . I really don’t know how this woman got her job , and I hope the owner of this place will read this post . Ice cream is great , coffee is good ( beware if you ask a cup of water for your kid they will charge you 1$.

I will end this post with : I don’t understand why people who has 0 understanding of what good customer service is work there . I hope that owner of this place will do something about it , hire better agent to work there and Beth will learn her lesson. , get discipline penalty or at the very least will apologize . That’s not Acceptable.