I work in Twin Falls and live 35 miles away so I have to plan my stops knowing I'm running on the later side. Looked on the internet and found this one located in Walmart. I had some other shopping to do so decided to come to this because they were open until 9pm according to their website. Got there by 8:30, sign says "Open", gates are open but no employee to be seen. Wait 5 mins, still no employee. Move over to the side to call out to get their attention, still no employee. Finally, the employee comes out, sees me waiting and says "I've already texted my boss, your out of luck, we are closed!" Sad customer service! Sad part about it all is I drove past two other Subways to get there. If you are not gonna serve the hours you advertise, change your hours on your advertisements. We have eaten at this Subway a couple of times before and the food and service was adequate, not great. I like Subway and we buy sandwiches a lot from the one in Buhl. The service there is great and the food is good! We will be avoiding this one in Walmart from here on out!
Atmosphere: 2
Food: 3
Service: 1
Mary Butler
I asked to have a small amount of salt & pepper and a little mayonnaise. The girl making my sandwich was so busy talking to her co-worker that she dumped all if the above on my sandwich. When I suggested that she pay attention to the customer and make the sandwich correctly, she got very rude and defensive, squished my bread when wrapping the paper around it, and threatened to throw it at me. She also tried to not give me my sandwich after I had paid for it.
Atmosphere: 1
Food: 3
Service: 1
Jacob Coleman Pierce
Having employees in front to help customers might help bring sales to your location.
Atmosphere: 1
Food: 3
Service: 1
Tamera Stafford
Very poor service, very slow associates they work with no urgency to get their customers in & out. I walked in today ordered a sandwich for pick up @ 5 went to pick up my sandwich and no sandwich was ready the kid that took my order was there and told me she had clue about my order I said you placed my order. This happens all the time. I will ever order from there again too many issues.
Julie Gartner
Closes at nine arrived at 8:30 speaker was still working to order. They would not answer us and then changed their speaker to say they’re closed while we are sitting in the drive-through when I verified through the other subway that they close at nine.
Service: 1
Nicole Otto
I haven’t been to subway in 5+ years. I decided to go there for my lunch and check it out. I was truly disgusted when the lady handled money then touched my sandwich everywhere with the same gloves. What is the point of gloves if you’re just going to be disgusting anyways.
Atmosphere: 4
Food: 2
Service: 2
Kirk Hyden
I went in to pick up an order for door dash, there was no order and the 2 employees working there said they thought they remembered the name but couldn’t find the order. I had another order waiting to be delivered from another merchant so I said I’d be back. When I came back ten minutes later they still hadn’t found the order. One employee looked back and said he found it. He asked the other employee to prepare it. She put gloves on and then started sweeping the floor. I asked about the order and she said she had to clean so she could leave on time. The other employee started looking at the previous orders and ignored me.They both seemed un interested in providing me with service. Very frustrating to me as I’m trying to provide service to customers ordering on line. Time is money in the door dash occupation. I had to cancel delivery of this order . I felt sad for the customer who ordered on line!
Jefa “JEFITA”
I love their tuna sandwiches
Atmosphere: 5
Food: 5
Service: 5
K-18K-16 Buttercup!
This lady was so rude, rolling her eyes at me and my family. If you hate your job maybe you shouldn't work a customer service job? Food was good but service not so much.
Unfriendly. Rude. Language inappropriate for customers. I was discouraged by my experience. It's too bad Con Paulos doesn't own them anymore, because they have really gone downhill. It takes very little effort to go the extra mile for customers. Instead of complaining at their topping choices. Maybe it was an off day for the staff. I hope so.
Atmosphere: 1
Food: 1
Service: 1
Lulue
I love their tuna
Atmosphere: 5
Food: 5
Service: 5
Miguel
LORD OF THE FLIES
Tomas Evans
Mariah was the only one on shift. She was very PATIENT and respectful in the way she carried herself. Why she was the only one on shift I will never know. Good disposition and attitude. Keep it up! (Give her a raise)
Atmosphere: 5
Food: 5
Service: 5
KK1618 Buttercup!
This lady was so rude, rolling her eyes at me and my family. If you hate your job maybe you shouldn't work a customer service job? Food was good but service not so much.
I work in Twin Falls and live 35 miles away so I have to plan my stops knowing I'm running on the later side. Looked on the internet and found this one located in Walmart. I had some other shopping to do so decided to come to this because they were open until 9pm according to their website. Got there by 8:30, sign says "Open", gates are open but no employee to be seen. Wait 5 mins, still no employee. Move over to the side to call out to get their attention, still no employee. Finally, the employee comes out, sees me waiting and says "I've already texted my boss, your out of luck, we are closed!"
Sad customer service! Sad part about it all is I drove past two other Subways to get there. If you are not gonna serve the hours you advertise, change your hours on your advertisements. We have eaten at this Subway a couple of times before and the food and service was adequate, not great.
I like Subway and we buy sandwiches a lot from the one in Buhl. The service there is great and the food is good! We will be avoiding this one in Walmart from here on out!
Atmosphere: 2
Food: 3
Service: 1
I asked to have a small amount of salt & pepper and a little mayonnaise. The girl making my sandwich was so busy talking to her co-worker that she dumped all if the above on my sandwich. When I suggested that she pay attention to the customer and make the sandwich correctly, she got very rude and defensive, squished my bread when wrapping the paper around it, and threatened to throw it at me. She also tried to not give me my sandwich after I had paid for it.
Atmosphere: 1
Food: 3
Service: 1
Having employees in front to help customers might help bring sales to your location.
Atmosphere: 1
Food: 3
Service: 1
Very poor service, very slow associates they work with no urgency to get their customers in & out. I walked in today ordered a sandwich for pick up @ 5 went to pick up my sandwich and no sandwich was ready the kid that took my order was there and told me she had clue about my order I said you placed my order.
This happens all the time. I will ever order from there again too many issues.
Closes at nine arrived at 8:30 speaker was still working to order. They would not answer us and then changed their speaker to say they’re closed while we are sitting in the drive-through when I verified through the other subway that they close at nine.
Service: 1
I haven’t been to subway in 5+ years. I decided to go there for my lunch and check it out. I was truly disgusted when the lady handled money then touched my sandwich everywhere with the same gloves. What is the point of gloves if you’re just going to be disgusting anyways.
Atmosphere: 4
Food: 2
Service: 2
I went in to pick up an order for door dash, there was no order and the 2 employees working there said they thought they remembered the name but couldn’t find the order. I had another order waiting to be delivered from another merchant so I said I’d be back. When I came back ten minutes later they still hadn’t found the order. One employee looked back and said he found it. He asked the other employee to prepare it. She put gloves on and then started sweeping the floor. I asked about the order and she said she had to clean so she could leave on time. The other employee started looking at the previous orders and ignored me.They both seemed un interested in providing me with service. Very frustrating to me as I’m trying to provide service to customers ordering on line. Time is money in the door dash occupation. I had to cancel delivery of this order . I felt sad for the customer who ordered on line!
I love their tuna sandwiches
Atmosphere: 5
Food: 5
Service: 5
This lady was so rude, rolling her eyes at me and my family. If you hate your job maybe you shouldn't work a customer service job? Food was good but service not so much.
I love their tuna sandwiches
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Unfriendly. Rude. Language inappropriate for customers. I was discouraged by my experience. It's too bad Con Paulos doesn't own them anymore, because they have really gone downhill. It takes very little effort to go the extra mile for customers. Instead of complaining at their topping choices. Maybe it was an off day for the staff. I hope so.
Atmosphere: 1
Food: 1
Service: 1
I love their tuna
Atmosphere: 5
Food: 5
Service: 5
LORD OF THE FLIES
Mariah was the only one on shift. She was very PATIENT and respectful in the way she carried herself. Why she was the only one on shift I will never know. Good disposition and attitude. Keep it up! (Give her a raise)
Atmosphere: 5
Food: 5
Service: 5
This lady was so rude, rolling her eyes at me and my family. If you hate your job maybe you shouldn't work a customer service job? Food was good but service not so much.
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