Went to have a bite to find a letter taped to the door closing the restaurant. Sadness.
Atmosphere: 1
Food: 1
Service: 1
Andrew Sebastiano
Still no improvements. They need to close this place down and I’ll make sure to get a hold of BBB.
Atmosphere: 1
Food: 2
Service: 1
Sabrina Campbell
We came in tonight a bit late and the staff was so welcoming even though it was close to closing.We never felt rushed. The customer service was great along with the pizza! It came out in a timely manner and it was delicious.
Atmosphere: 5
Food: 5
Service: 5
Phil Honaker
I placed a pickup order at the Algonquin location . The same thing I usually order. Large thin crust and a chopped Chicken Salad. I was told 30 to 35 minutes. I walked into the restaurant 35 minutes after I placed the call. The girl behind the counter was looking at her phone and was sitting so low I did not even see her at first. I paid for the order and when the employee went around the counter to retrieve my food, she learned that no one started the order. They did not even try to make the pizza. I could see and hear the whole exchange. She came back around and said that the ticket system was down and no one picked up the written order that had been sitting there for 35 minutes. I was the only customer in the place and they did not even make an attempt to fill the order. I was unhappy but I tried to be understanding. I was polite, and courteous towards her and said "No thank you" to the offer of a bottle of water. I waited for the pizza and took it and the salad. While eating the pizza at home, I found it extremely chewy and doughy. There were also large sections of the crust where there were no toppings or sauce. After two and half slices for me, and a single slice for my wife, we stopped eating. I was ready to call the location when she told me that there was also NO chicken in the chopped chicken salad. This is a $16.00 salad. I called the restaurant and asked to speak to the manager. I explained to him what was going on and he knew who I was. I was surprised that he was the Manager because he was standing right there while I had to wait for an order that had never been started. He never said a word to me about the screwup. No apology, no offer to knock anything off the price for the inconvenience. Nothing. Just stood there with his back turned toward me. I asked him if I could take photos of the food and bring them in instead of dragging the food back again for a refund and he said yes. I came in, showed him the photos and he said he needed more pics or the actual food. Not good! This is Giordano's mistakes and I am being given the run around now. I went back home, returned with the actual food, and immediately started dealing with a woman who never identified herself. I asked if she were the Manager and she said yes, and that both of them were the Managers. She immediately copped an attitude and said "I just got here" to which I replied "And I just got here for the 3rd time today". She flipped a slice of the pizza over like it was a dead mouse and said "This is cooked". That says "you are a liar" to me. She also claimed that it was half eaten and she was NOT going to give me a refund. I asked her if she saw any chicken in the salad and she agreed to refund me the price of the salad. There were 5 employees standing there like they expected a fight or something. They should have put this effort into taking care of my order. Unprofessional from the time I hung up the phone after placing the order to the moment I walked out without the problem being solved. How did they screw up a simple order of one pizza and one salad? How did they fail so badly to make it right especially after they botched this by NOT making the pizza in the first place? How did not one, but two employees ever make it to the position of Manager with this attitude and lack of people and problem-solving skills? I have been a regular customer at this location since it first opened, and I just placed the very same order two weeks ago with no problems. This place used to be packed on a Saturday Afternoons and now I see why it is empty. There are way too many other options up and down Randall Rd. to put up with this nonsense. They have lost me for good over $50. I see you are now just making up stuff in you
Atmosphere: 1
Food: 1
Service: 1
Albion Alili
Loved it
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Deep Dish Pizza Chicago
Phil Honaker
I placed a pickup order at the Algonquin location .
The same thing I usually order. Large thin crust and a chopped Chicken Salad. I was told 30 to 35 minutes.
I walked into the restaurant 35 minutes after I placed the call.
The girl behind the counter was looking at her phone and was sitting so low I did not even see her at first.
I paid for the order and when the employee went around the counter to retrieve my food, she learned that no one started the order.
They did not even try to make the pizza. I could see and hear the whole exchange.
She came back around and said that the ticket system was down and no one picked up the written order that had been sitting there for 35 minutes.
I was the only customer in the place and they did not even make an attempt to fill the order.
I was unhappy but I tried to be understanding.
I was polite, and courteous towards her and said "No thank you" to the offer of a bottle of water.
I waited for the pizza and took it and the salad.
While eating the pizza at home, I found it extremely chewy and doughy.
There were also large sections of the crust where no toppings or sauce was even close to the edge.
After two and half slices for me, and a single slice for my wife, we stopped eating.
I was ready to call the location when she told me that there was also NO chicken in the chopped chicken salad. This is a $16.00 salad.
I called the restaurant and asked to speak to the manager.
I explained to him what was going on and he knew who I was.
I was surprised that he was the Manager because he was standing right there while I had to wait for an order that had never been started. He never said a word to me about the screwup.
No apology, no offer to knock anything off the price for the inconvenience. Nothing. Just stood there with his back turned toward me.
I asked him if I could take photos of the food and bring them in instead of dragging the food back again for a refund and he said yes.
I came in, showed him the photos and he said he needed more pics or the actual food.
Not good! This is Giordano's mistakes and I am being given the run around now.
I went back home, returned with the actual food, and immediately started dealing with a woman who never identified herself.
I asked if she were the Manager and she said yes, and that both of them were the Managers.
She immediately copped an attitude and said "I just got here" to which I replied "And I just got here for the 3rd time today".
She flipped a slice of the pizza over like it was a dead mouse and said "This is cooked". That says "you are a liar" to me.
She also claimed that it was half eaten and she was NOT going to give me a refund.
I asked her if she saw any chicken in the salad and she agreed to refund me the price of the salad. There were 5 employees standing there like they expected a fight or something. They should have put this effort into taking care of my order.
Unprofessional from the time I hung up the phone after placing the order to the moment I walked out without the problem being solved.
How did they screw up a simple order of one pizza and one salad?
How did they fail so badly to make it right especially after they botched this by NOT making the pizza in the first place?
How did not one, but two employees ever make it to the position of Manager with this attitude and lack of people and problem-solving skills?
I have been a regular customer at this location since it first opened, and I just placed the very same order two weeks ago with no problems.
This place used to be packed on Saturday Afternoons and now I see why it is empty.
There are way too many other options up and down Randall Rd. to put up with this nonsense. They have lost me for good over $50.
Pathetic.
Mike Reall
Considered eating here with my family as every other Giordano's I've been to was wonderful. But after reading the reviews, we're going somewhere else. The owner keeps responding that the feedback has been noted and they'll consider improvements, but I'm seeing the same feedback for months and months. Clearly they don't really care about the dining experience.
Atmosphere: 1
Food: 5
Service: 1
Jessica Smosna
I'm confused... Why is establishment? With all due respect, why would you title a place as a pizzeria and "restaurant" and not have sit-down service? Despite the confusion, the food wasn't horrible. Average.
Atmosphere: 1
Food: 3
Service: 1
Salvador Quintero
Food was great staff was friendly. Bit too quiet ambiance for my personal preference.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Deep Dish Pizza Chicago
Crystal
I used to love this place back when it was a sit down restaurant where servers actually come to your table. Now you have to go up to the counter and place your order and pay immediately. I asked for three diet cokes or Pepsi, they asked if Pepsi zero is fine otherwise I could get a two liter. I was confused about the two liter because I was assuming it was fountain so I didn't understand. Said Pepsi zero was fine, and she hands me three 20 Oz bottles and that's when I understood. They did ask if I wanted cups with ice, until they brought out three plastic cups filled with ice. At least they gave clear cocktail plastic cups and not red solo cups. Then we get the appetizer. It had boneless wings, cheese triangles, bruchetta, and garlic bread. The boneless wings were four popcorn chicken size nuggets. Nothing says wings at all. The bruchetta was good, I will give them that, you only get three mozzarella triangles, and it looks like they took a piece of cheese garlic bread and cut it into four small strips. All of that plus three sauces for a low price of 16.95. Then they did not bring any extra plates when the pizza came out, we had to use our appetizer plates. I understand cutting costs but extra plates would not of hurt. I give them a little credit though. At least the plates were glass and not paper plates. They used actual silverware instead of plastic utensils as well. I guess I will stick with either Lou's or Nick's pizza when I want to go out for pizza because that experience was just sad. Giordano's used to be really good sit down place, but it's not worth it anymore.
It's a sit down restaurant with fast food service. The waiters did nothing. We had to order everything at the front like a fast food place. They didn't clear the dirty plates from appetizers- we had to. They forgot to give us plates and boxes for the pizza. They should be an order out place only. Very limited drink menu- it was all bottled pops since the fountain machine wasn't filled They said.
Service: 1
beverly neis
I really enjoy Giordano's. This time there were a couple issues. I ordered garlic cheese bread. When i picked it up with my pizza order, the marinara container had melted and sauce spilled all over the bread. (Not the smartest to put the plastic sauce cup inside of the hot bread and then in the warmer)But, when I back in, they remade it for me. Sad to say, they overcooked it a little, but Giordanos cheese garlic bread doesn't have much taste to it, so I won't order that again. Thankfully, when I got home, I was able to make it better by adding some butter and garlic and a little more fresh cheese. My thin crust pizza was amazing, and my deep dish was good too, but half was supposed to have pepperoni, and it didn't. It was all cheese. I'll still be back, they were very helpful and friendly and I really enjoy their pizza.
Atmosphere: 5
Food: 5
Service: 5
Patricia K
The best!
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Deep Dish Pepperoni Pizza
Michael Saner
Good food.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Deep Dish Pie, Giordano's House Salad, Deep Dish Sausage Pizza
Daisy Estrada
If I could leave zero stars, I would I used to go to this place, and the food was great and the service would be great but when I came in here on Saturday June 29th hoping to have a good dinner here I walked in and got sat down. There was only 2 other people in the restaurant. And the “waiter “ told us we had to order our food in the front and then Gave us bottled soda and didn’t even tell us that they were going to come like that after I had paid and then already annoyed with the self-service the fire alarm started going off and it went on for about 5–10 minutes until we got up and decided we weren’t going to sit there anymore for this because the employees didn’t even try to get anyone out of the building. They didn’t even try to offer any assistance to anybody. There was an elderly man covering his ears and so we asked for a refund because it was loud, and I Was getting a migraine and whatever girl that was working there got mad . After we left the fire alarm were still going off And they did nothing to help anybody else that was in there listening to that and we witnessed other people leave the restaurant as well. I have video for proof.
Went to have a bite to find a letter taped to the door closing the restaurant. Sadness.
Atmosphere: 1
Food: 1
Service: 1
Still no improvements. They need to close this place down and I’ll make sure to get a hold of BBB.
Atmosphere: 1
Food: 2
Service: 1
We came in tonight a bit late and the staff was so welcoming even though it was close to closing.We never felt rushed. The customer service was great along with the pizza! It came out in a timely manner and it was delicious.
Atmosphere: 5
Food: 5
Service: 5
I placed a pickup order at the Algonquin location .
The same thing I usually order. Large thin crust and a chopped Chicken Salad. I was told 30 to 35 minutes.
I walked into the restaurant 35 minutes after I placed the call.
The girl behind the counter was looking at her phone and was sitting so low I did not even see her at first.
I paid for the order and when the employee went around the counter to retrieve my food, she learned that no one started the order.
They did not even try to make the pizza. I could see and hear the whole exchange.
She came back around and said that the ticket system was down and no one picked up the written order that had been sitting there for 35 minutes.
I was the only customer in the place and they did not even make an attempt to fill the order.
I was unhappy but I tried to be understanding.
I was polite, and courteous towards her and said "No thank you" to the offer of a bottle of water.
I waited for the pizza and took it and the salad.
While eating the pizza at home, I found it extremely chewy and doughy.
There were also large sections of the crust where there were no toppings or sauce.
After two and half slices for me, and a single slice for my wife, we stopped eating.
I was ready to call the location when she told me that there was also NO chicken in the chopped chicken salad. This is a $16.00 salad.
I called the restaurant and asked to speak to the manager.
I explained to him what was going on and he knew who I was.
I was surprised that he was the Manager because he was standing right there while I had to wait for an order that had never been started. He never said a word to me about the screwup.
No apology, no offer to knock anything off the price for the inconvenience. Nothing. Just stood there with his back turned toward me.
I asked him if I could take photos of the food and bring them in instead of dragging the food back again for a refund and he said yes.
I came in, showed him the photos and he said he needed more pics or the actual food. Not good! This is Giordano's mistakes and I am being given the run around now.
I went back home, returned with the actual food, and immediately started dealing with a woman who never identified herself.
I asked if she were the Manager and she said yes, and that both of them were the Managers.
She immediately copped an attitude and said "I just got here" to which I replied "And I just got here for the 3rd time today".
She flipped a slice of the pizza over like it was a dead mouse and said "This is cooked". That says "you are a liar" to me.
She also claimed that it was half eaten and she was NOT going to give me a refund.
I asked her if she saw any chicken in the salad and she agreed to refund me the price of the salad. There were 5 employees standing there like they expected a fight or something. They should have put this effort into taking care of my order.
Unprofessional from the time I hung up the phone after placing the order to the moment I walked out without the problem being solved.
How did they screw up a simple order of one pizza and one salad? How did they fail so badly to make it right especially after they botched this by NOT making the pizza in the first place?
How did not one, but two employees ever make it to the position of Manager with this attitude and lack of people and problem-solving skills?
I have been a regular customer at this location since it first opened, and I just placed the very same order two weeks ago with no problems.
This place used to be packed on a Saturday Afternoons and now I see why it is empty.
There are way too many other options up and down Randall Rd. to put up with this nonsense. They have lost me for good over $50.
I see you are now just making up stuff in you
Atmosphere: 1
Food: 1
Service: 1
Loved it
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Deep Dish Pizza Chicago
I placed a pickup order at the Algonquin location . The same thing I usually order. Large thin crust and a chopped Chicken Salad. I was told 30 to 35 minutes. I walked into the restaurant 35 minutes after I placed the call. The girl behind the counter was looking at her phone and was sitting so low I did not even see her at first. I paid for the order and when the employee went around the counter to retrieve my food, she learned that no one started the order. They did not even try to make the pizza. I could see and hear the whole exchange. She came back around and said that the ticket system was down and no one picked up the written order that had been sitting there for 35 minutes. I was the only customer in the place and they did not even make an attempt to fill the order. I was unhappy but I tried to be understanding. I was polite, and courteous towards her and said "No thank you" to the offer of a bottle of water. I waited for the pizza and took it and the salad. While eating the pizza at home, I found it extremely chewy and doughy. There were also large sections of the crust where no toppings or sauce was even close to the edge. After two and half slices for me, and a single slice for my wife, we stopped eating. I was ready to call the location when she told me that there was also NO chicken in the chopped chicken salad. This is a $16.00 salad. I called the restaurant and asked to speak to the manager. I explained to him what was going on and he knew who I was. I was surprised that he was the Manager because he was standing right there while I had to wait for an order that had never been started. He never said a word to me about the screwup. No apology, no offer to knock anything off the price for the inconvenience. Nothing. Just stood there with his back turned toward me. I asked him if I could take photos of the food and bring them in instead of dragging the food back again for a refund and he said yes. I came in, showed him the photos and he said he needed more pics or the actual food. Not good! This is Giordano's mistakes and I am being given the run around now. I went back home, returned with the actual food, and immediately started dealing with a woman who never identified herself. I asked if she were the Manager and she said yes, and that both of them were the Managers. She immediately copped an attitude and said "I just got here" to which I replied "And I just got here for the 3rd time today". She flipped a slice of the pizza over like it was a dead mouse and said "This is cooked". That says "you are a liar" to me. She also claimed that it was half eaten and she was NOT going to give me a refund. I asked her if she saw any chicken in the salad and she agreed to refund me the price of the salad. There were 5 employees standing there like they expected a fight or something. They should have put this effort into taking care of my order. Unprofessional from the time I hung up the phone after placing the order to the moment I walked out without the problem being solved. How did they screw up a simple order of one pizza and one salad? How did they fail so badly to make it right especially after they botched this by NOT making the pizza in the first place? How did not one, but two employees ever make it to the position of Manager with this attitude and lack of people and problem-solving skills? I have been a regular customer at this location since it first opened, and I just placed the very same order two weeks ago with no problems. This place used to be packed on Saturday Afternoons and now I see why it is empty. There are way too many other options up and down Randall Rd. to put up with this nonsense. They have lost me for good over $50. Pathetic.
Considered eating here with my family as every other Giordano's I've been to was wonderful. But after reading the reviews, we're going somewhere else. The owner keeps responding that the feedback has been noted and they'll consider improvements, but I'm seeing the same feedback for months and months. Clearly they don't really care about the dining experience.
Atmosphere: 1
Food: 5
Service: 1
I'm confused...
Why is establishment?
With all due respect, why would you title a place as a pizzeria and "restaurant" and not have sit-down service?
Despite the confusion, the food wasn't horrible. Average.
Atmosphere: 1
Food: 3
Service: 1
Food was great staff was friendly. Bit too quiet ambiance for my personal preference.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Deep Dish Pizza Chicago
I used to love this place back when it was a sit down restaurant where servers actually come to your table. Now you have to go up to the counter and place your order and pay immediately. I asked for three diet cokes or Pepsi, they asked if Pepsi zero is fine otherwise I could get a two liter. I was confused about the two liter because I was assuming it was fountain so I didn't understand. Said Pepsi zero was fine, and she hands me three 20 Oz bottles and that's when I understood. They did ask if I wanted cups with ice, until they brought out three plastic cups filled with ice. At least they gave clear cocktail plastic cups and not red solo cups. Then we get the appetizer. It had boneless wings, cheese triangles, bruchetta, and garlic bread. The boneless wings were four popcorn chicken size nuggets. Nothing says wings at all. The bruchetta was good, I will give them that, you only get three mozzarella triangles, and it looks like they took a piece of cheese garlic bread and cut it into four small strips. All of that plus three sauces for a low price of 16.95. Then they did not bring any extra plates when the pizza came out, we had to use our appetizer plates. I understand cutting costs but extra plates would not of hurt. I give them a little credit though. At least the plates were glass and not paper plates. They used actual silverware instead of plastic utensils as well. I guess I will stick with either Lou's or Nick's pizza when I want to go out for pizza because that experience was just sad. Giordano's used to be really good sit down place, but it's not worth it anymore.
Restaurantji Recommends
It's a sit down restaurant with fast food service.
The waiters did nothing. We had to order everything at the front like a fast food place. They didn't clear the dirty plates from appetizers- we had to. They forgot to give us plates and boxes for the pizza. They should be an order out place only. Very limited drink menu- it was all bottled pops since the fountain machine wasn't filled They said.
Service: 1
I really enjoy Giordano's. This time there were a couple issues. I ordered garlic cheese bread. When i picked it up with my pizza order, the marinara container had melted and sauce spilled all over the bread. (Not the smartest to put the plastic sauce cup inside of the hot bread and then in the warmer)But, when I back in, they remade it for me. Sad to say, they overcooked it a little, but Giordanos cheese garlic bread doesn't have much taste to it, so I won't order that again. Thankfully, when I got home, I was able to make it better by adding some butter and garlic and a little more fresh cheese. My thin crust pizza was amazing, and my deep dish was good too, but half was supposed to have pepperoni, and it didn't. It was all cheese. I'll still be back, they were very helpful and friendly and I really enjoy their pizza.
Atmosphere: 5
Food: 5
Service: 5
The best!
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Deep Dish Pepperoni Pizza
Good food.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Deep Dish Pie, Giordano's House Salad, Deep Dish Sausage Pizza
If I could leave zero stars, I would I used to go to this place, and the food was great and the service would be great but when I came in here on Saturday June 29th hoping to have a good dinner here I walked in and got sat down. There was only 2 other people in the restaurant. And the “waiter “ told us we had to order our food in the front and then Gave us bottled soda and didn’t even tell us that they were going to come like that after I had paid and then already annoyed with the self-service the fire alarm started going off and it went on for about 5–10 minutes until we got up and decided we weren’t going to sit there anymore for this because the employees didn’t even try to get anyone out of the building. They didn’t even try to offer any assistance to anybody. There was an elderly man covering his ears and so we asked for a refund because it was loud, and I Was getting a migraine and whatever girl that was working there got mad . After we left the fire alarm were still going off And they did nothing to help anybody else that was in there listening to that and we witnessed other people leave the restaurant as well. I have video for proof.
Atmosphere: 1
Food: 1
Service: 1
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