General manager is really easy to work with in terms on catering l. The atmosphere is great. When I walk in I get greeted every time! And the place looks cleaner and cleaner every time I come in
Trisha Gatenby
We used Jimmy John's for pregame sandwiches for the 2025 football season at Dundee Crown HS they did a great job working with us every week for 9 wks. Logan the GM was super helpful and very nice to work with. The boys enjoyed the sandwiches and we will definitely work with them again next season!!
Atmosphere: 5
Food: 5
Service: 5
Ramiro Carbajal
My daughter loves Jimmy John’s sandwiches to take to school. Ordered her sandwich and a couple extra this evening and put it in the fridge for tomorrow. Once we were getting her lunch ready for school we noticed all 3 of our sandwiches were wrong. Their website says they close at 9 called since 8:30 with no response. There is no way to request a refund or review that our order is wrong on the app. So I’m forced to deal with this in person. I have all three subs that will go uneaten. i will gladly take them back to the store as long as I get my refund. For reference I ordered two little johns and a giant slim one. I didn’t even know they sold sandwiches in regular bread. Whoever ordered this definitely got screwed over too.
Atmosphere: 1
Food: 1
Service: 1
Bryan Bell
They need to close this location the people making the sandwiches don't care at all and its clear by how they make the sandwiches...sloppy, barely eatable because its falling apart with how much mayo they put on and thats without asking for extra...I made the mistake of giving this place another chance I guess that's on me...even though its 1 minute from my house ill be going to a further location highly dissatisfied that this location is still garbage....
Atmosphere: 1
Food: 1
Service: 1
Citlali Olivares
why they close at 8 when it says 9
Jess Ham
Food is great, but price is a little on the higher side.
Atmosphere: 1
Food: 5
Service: 1
Jose Rivas
Ordered through the website a combo meal and i didn't get my drink.
Food: 3
Service: 1
Taylor Feld
Get it together… “freaky fast” my ass… well over an hour?? Come on now.. disappointing. Long wait and soggy sandwich..
Moriarity Family
Took over an hour to receive my sandwich! Ridiculous. If you want a quick lunch, this is NOT the place!
Mandy Schneider
This is feedback specifically for the Franchise Owner of this location: As you know, I placed a large catering order for an event in the beginning of May, 2024, that totaled about $1200. The first and smallest part of the order arrived on time but the remaining sandwiches arrived hours beyond the confirmed time and all of the guests had left, to get food elsewhere.
I understand life happens, things can get delayed beyond our control, etc. However what is most disappointing is that you were aware and did/have done nothing since from a customer service experience standpoint.
At the time your store manager was very apologetic and helpful in getting in touch with you about the issue. She let me know through text, multiple times, that you were aware and had reimbursed a large portion of the total, saying that it could take a few days for the transaction to process. I know this can be true and I was encouraged to hear this. However as of today, nothing has been reimbursed and no contact at all has been made from you.
I've reached out to JJ corporate, who has been responsive and and shared that they reached out to you multiple times. But nothing has happened. No response from you, no action at all.
As someone who has been in customer service/hospitality for years, the smallest gestures can go a long way in providing a silver lining to a negative experience. I have waited this long to post a review, giving the benefit of the doubt and opportunity to make it right. I am disappointed in how you've handled this and won't be ordering again.
Got my sandwich so fast I devoured it so quick it was delicious, the guy making them speed ran my order as soon as I walked in. He needs a raise ??
Atmosphere: 5
Food: 5
Service: 5
Ashley Rodewald
I have been waiting for almost a hour to get my order. I've called the store multiple times with no answer. I will never be ordering from this location again.
Service: 1
Allison Allison
This JJ is always closed. 4:30pm on a weekday? CLOSED! This has happened a few times. Maybe they can’t retain staff? It’s a mystery how this place is still open for business.
Atmosphere: 1
Service: 1
Cee Gee
Ordered a sandwich for delivery. 35 minutes later nothing. Call to speak with someone about order. They tell me the 1 driver is out with 5 orders. Doesn't know when. The only reason I got a refund is I'm from out of state. Pretty sure saying your freaky fast and taking longer than any average restaurant is false advertising. The manager se helped me quick but I still have to wait up to 72 hours to get my refund. Freaky slow.
Service: 1
Gina Nomikos
The workers were extremely rude to me while I was ordering. When I sat down to wait for my sandwich they had it ready. However, when I went to pick it up, the workers started laughing at me and giving me looks. It was not only inappropriate but extremely rude.
General manager is really easy to work with in terms on catering l. The atmosphere is great. When I walk in I get greeted every time! And the place looks cleaner and cleaner every time I come in
We used Jimmy John's for pregame sandwiches for the 2025 football season at Dundee Crown HS they did a great job working with us every week for 9 wks. Logan the GM was super helpful and very nice to work with. The boys enjoyed the sandwiches and we will definitely work with them again next season!!
Atmosphere: 5
Food: 5
Service: 5
My daughter loves Jimmy John’s sandwiches to take to school. Ordered her sandwich and a couple extra this evening and put it in the fridge for tomorrow. Once we were getting her lunch ready for school we noticed all 3 of our sandwiches were wrong. Their website says they close at 9 called since 8:30 with no response. There is no way to request a refund or review that our order is wrong on the app. So I’m forced to deal with this in person. I have all three subs that will go uneaten. i will gladly take them back to the store as long as I get my refund.
For reference I ordered two little johns and a giant slim one. I didn’t even know they sold sandwiches in regular bread. Whoever ordered this definitely got screwed over too.
Atmosphere: 1
Food: 1
Service: 1
They need to close this location the people making the sandwiches don't care at all and its clear by how they make the sandwiches...sloppy, barely eatable because its falling apart with how much mayo they put on and thats without asking for extra...I made the mistake of giving this place another chance I guess that's on me...even though its 1 minute from my house ill be going to a further location highly dissatisfied that this location is still garbage....
Atmosphere: 1
Food: 1
Service: 1
why they close at 8 when it says 9
Food is great, but price is a little on the higher side.
Atmosphere: 1
Food: 5
Service: 1
Ordered through the website a combo meal and i didn't get my drink.
Food: 3
Service: 1
Get it together… “freaky fast” my ass… well over an hour?? Come on now.. disappointing. Long wait and soggy sandwich..
Took over an hour to receive my sandwich! Ridiculous. If you want a quick lunch, this is NOT the place!
This is feedback specifically for the Franchise Owner of this location: As you know, I placed a large catering order for an event in the beginning of May, 2024, that totaled about $1200. The first and smallest part of the order arrived on time but the remaining sandwiches arrived hours beyond the confirmed time and all of the guests had left, to get food elsewhere.
I understand life happens, things can get delayed beyond our control, etc. However what is most disappointing is that you were aware and did/have done nothing since from a customer service experience standpoint.
At the time your store manager was very apologetic and helpful in getting in touch with you about the issue. She let me know through text, multiple times, that you were aware and had reimbursed a large portion of the total, saying that it could take a few days for the transaction to process. I know this can be true and I was encouraged to hear this. However as of today, nothing has been reimbursed and no contact at all has been made from you.
I've reached out to JJ corporate, who has been responsive and and shared that they reached out to you multiple times. But nothing has happened. No response from you, no action at all.
As someone who has been in customer service/hospitality for years, the smallest gestures can go a long way in providing a silver lining to a negative experience. I have waited this long to post a review, giving the benefit of the doubt and opportunity to make it right. I am disappointed in how you've handled this and won't be ordering again.
Service: 1
Restaurantji Recommends
Got my sandwich so fast I devoured it so quick it was delicious, the guy making them speed ran my order as soon as I walked in. He needs a raise ??
Atmosphere: 5
Food: 5
Service: 5
I have been waiting for almost a hour to get my order. I've called the store multiple times with no answer. I will never be ordering from this location again.
Service: 1
This JJ is always closed. 4:30pm on a weekday? CLOSED! This has happened a few times. Maybe they can’t retain staff? It’s a mystery how this place is still open for business.
Atmosphere: 1
Service: 1
Ordered a sandwich for delivery. 35 minutes later nothing. Call to speak with someone about order. They tell me the 1 driver is out with 5 orders. Doesn't know when. The only reason I got a refund is I'm from out of state. Pretty sure saying your freaky fast and taking longer than any average restaurant is false advertising. The manager se helped me quick but I still have to wait up to 72 hours to get my refund. Freaky slow.
Service: 1
The workers were extremely rude to me while I was ordering. When I sat down to wait for my sandwich they had it ready. However, when I went to pick it up, the workers started laughing at me and giving me looks. It was not only inappropriate but extremely rude.
Atmosphere: 1
Food: 3
Service: 1
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