I rarely get Potbelly’s, but this sandwich looked so good on the website that I couldn’t resist! If you look at the photos of the advertisement versus what I actually received, it should be clear why I was disappointed.
Almost no pulled pork on the Cubano, and only a slice or two of ham.
This is why I usually stick with Firehouse!!
Food: 2
Aaron Andrews
All good
Atmosphere: 5
Food: 5
Service: 5
Peg Donahue
I get the beef and provolone when I stop by occasionally. Today was the worst beef ever. It tasted and chewed like spandex. Every slice was inedible. I complained to the manager and he said their quality of beef has changed and so has their supplier and they try to cut out the bad parts.It is also a choking hazard. Stay away from the beef!!!!
Atmosphere: 5
Food: 1
Service: 5
Zane Wolfe
A fun and hospitable vibe throughout the restaurant! Their sandwiches are amazing and their hot Chile soup is fire 🔥 (no pun intended) I enjoy coming here on Sunday afternoons with the fam and housing a toasty wich! The workers are fast paced and efficient, and always double-check my order to make sure it's right and how I want it! I love repeating my order to them 3x! :D 👀
Atmosphere: 5
Food: 5
Service: 4
Bryan Bell
The sandwiches shouldn't be dripping wet....used to love potbellys but my god the quality had dropped dramatically maybe its the generation of kids verse they very clearly don't give a crap...very disappointed
Atmosphere: 1
Food: 1
Service: 1
Jessica Meckel
I got their new prime rib sandwhich because it looked good. For my sandwhich alone it was 20.00; I also got the biggest sandwhich and was super dissappinted on the size for the money that I paid. Each half was the size of a small in my opinion. I also got mac n cheese. For everything that was on the sandwhich there was no flavor. The garlic aoli was all on the second half of the sandwhich. For the price paid I can go to jersey mikes and get the large and each half is the size of a regular. The mac n cheese was ok it was the most flavorful thing I got. If your looking for the most bang for your buck, don't go here.
Matthew R.
So my stepdaughter ordered this she's allergic to tomatoes and of course there's tomatoes on it she wanted cucumbers and of course there's no cucumbers on it the meat was burnt. We are going to stop going here they are just nonchalant like they don't care who's there it's almost like they know we're not going to return it but I'm going to return this for them a bad review. The salad was delicious but I mean come on how hard is it to mess up a salad.
Bill Boaz
My order was made incorrectly and the food was OK.
jacque Campbell
Something strange and brown on my meat, no lettuce like I asked for. These sandwiches are so overpriced to have them messed up.
Stepfanie Suerth
I understand the BOGO meatball perk isn't working in the app. So I called to verify they could do it in store and the women who answered the phone said yes. I make the trip there only to be told they can't.
Amber was extremely rude. The store manager wasn't any better. I have already reached out to customer service online with no response. The table are so old they can not be properly cleaned. I will not be going back.
Shawn Williams
This was our first time picking up an order for my work colleagues. Not only was the food fresh and amazing as expected but the employees who were working today were too notch. They had a slammed restaurant and managed to still be polite and very courteous. We will be returning to this location as the GM is also a great leader. He took ownership of his team and speaks highly on why he (Ralph) is the GM, customer service speaks for itself. Keep up the great work all!
Salena Hernandez
My sub wasn't too great. It made me feel pretty sick. My sub was vegetarian, but it was no good. Unfortunately, I won't be coming back here.
Mark Czernek
Laura is the best. Welcoming and great customer service.
Jenise Cabreraloos
Sandwiches were the worst i ever had from potbelly. When i called to speak to management, no one cares to answer the phone! So disappointing!
I rarely get Potbelly’s, but this sandwich looked so good on the website that I couldn’t resist! If you look at the photos of the advertisement versus what I actually received, it should be clear why I was disappointed.
Almost no pulled pork on the Cubano, and only a slice or two of ham.
This is why I usually stick with Firehouse!!
Food: 2
All good
Atmosphere: 5
Food: 5
Service: 5
I get the beef and provolone when I stop by occasionally. Today was the worst beef ever. It tasted and chewed like spandex. Every slice was inedible. I complained to the manager and he said their quality of beef has changed and so has their supplier and they try to cut out the bad parts.It is also a choking hazard. Stay away from the beef!!!!
Atmosphere: 5
Food: 1
Service: 5
A fun and hospitable vibe throughout the restaurant! Their sandwiches are amazing and their hot Chile soup is fire 🔥 (no pun intended) I enjoy coming here on Sunday afternoons with the fam and housing a toasty wich! The workers are fast paced and efficient, and always double-check my order to make sure it's right and how I want it! I love repeating my order to them 3x! :D 👀
Atmosphere: 5
Food: 5
Service: 4
The sandwiches shouldn't be dripping wet....used to love potbellys but my god the quality had dropped dramatically maybe its the generation of kids verse they very clearly don't give a crap...very disappointed
Atmosphere: 1
Food: 1
Service: 1
I got their new prime rib sandwhich because it looked good. For my sandwhich alone it was 20.00; I also got the biggest sandwhich and was super dissappinted on the size for the money that I paid. Each half was the size of a small in my opinion. I also got mac n cheese. For everything that was on the sandwhich there was no flavor. The garlic aoli was all on the second half of the sandwhich. For the price paid I can go to jersey mikes and get the large and each half is the size of a regular. The mac n cheese was ok it was the most flavorful thing I got. If your looking for the most bang for your buck, don't go here.
So my stepdaughter ordered this she's allergic to tomatoes and of course there's tomatoes on it she wanted cucumbers and of course there's no cucumbers on it the meat was burnt. We are going to stop going here they are just nonchalant like they don't care who's there it's almost like they know we're not going to return it but I'm going to return this for them a bad review. The salad was delicious but I mean come on how hard is it to mess up a salad.
My order was made incorrectly and the food was OK.
Something strange and brown on my meat, no lettuce like I asked for. These sandwiches are so overpriced to have them messed up.
I understand the BOGO meatball perk isn't working in the app. So I called to verify they could do it in store and the women who answered the phone said yes. I make the trip there only to be told they can't.
Restaurantji Recommends
Amber was extremely rude. The store manager wasn't any better. I have already reached out to customer service online with no response. The table are so old they can not be properly cleaned. I will not be going back.
This was our first time picking up an order for my work colleagues. Not only was the food fresh and amazing as expected but the employees who were working today were too notch. They had a slammed restaurant and managed to still be polite and very courteous. We will be returning to this location as the GM is also a great leader. He took ownership of his team and speaks highly on why he (Ralph) is the GM, customer service speaks for itself. Keep up the great work all!
My sub wasn't too great. It made me feel pretty sick. My sub was vegetarian, but it was no good. Unfortunately, I won't be coming back here.
Laura is the best. Welcoming and great customer service.
Sandwiches were the worst i ever had from potbelly. When i called to speak to management, no one cares to answer the phone! So disappointing!
Food: 1
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