I didn't get to get any of their food because my son wanted to eat inside and we were going to eat inside they do not have a hours listing for the lobby so therefore I got no food and it's was at 8:51 when they told me the lobby was closed. Again I could not check the service or the atmosphere or the food because the lobby was closed and they did not have any hours for the lobby they only had it for the total operations.
Pastor Donna M Toney
Love that COLESLAW😋😋😋
Atmosphere: 5
Food: 5
Service: 5
Michael Reinke
Food was hot and delivered quickly, and the employee who took our order was happy and polite, so points for service. Store was clean. Lobby was quiet. Colonel worthy location.
Atmosphere: 4
Food: 5
Service: 5
Donisha Epps
Check the reviews!! For the last 6 months they’ve been horrible! Go to reviews and hit the newest to see what’s been happening RECENTLY.. not 5 and 6 years ago.. I visited on 7/5/25 about 5:20 pm and ordered 2 $7.00 bowls through the drive thru. I checked my food before leaving and immediately noticed the tiny portion of mashed potatoes I was given so I went back in and requested a new one that had the correct amount inside. As the lady was grabbing the mashed and gravy she was talking and laughing scooping my food. I waited and was hoping she’d stopped talking and laughing while preparing it but she didn’t so I politely asked her if she could remake them and this time to please not talk over the food. She began making it with no problem but as she was scooping them up the manager appeared out of nowhere. (A big black gay man with braids) he asked me what the issue was and I explained to him that I was afraid of spit and whatever else flying out of her mouth as she was talking over my food. He said well that only happens when someone has a gap or missing tooth😳 apparently he’s never heard of people talking and spitting by accident never heard of a lisp or anything similar. So I told him that’s not the case.
I went on to tell him I asked the lady to remake the mashed and she’s doing it with no problem. I told him she DE-escalated while he ESCALATED the issue. He told me I shouldn’t be eating out food if I was concerned about people spitting and talking while making my food. I then told him that he and the young lady should probably switch positions and let her be the manager while you’re the associate. He said he would love that and she could have his manager position. I told him to give me his name so we could make that happen. He refused..of course he did. Looking me up and down saying YOU sure can’t get me fired...YOU can’t make that happen while refusing to give me his name.. no name tag on.. I told him if he didn’t want to work there why was he there? Nobody is forcing you to come there daily. I told him he was just talking because it was free.. he will be back there again today and tomorrow and the day after that. Why tho?? And you HATE your job.. telling a customer that you’d wish the young associate take your position is one of the most unprofessional things you can do at work while representing a company.. and HE KNOWS he will face absolutely no consequences for his actions.. ATP it was heated and a hot mess all because he came from the back with his sassy and very unprofessional unpleasant behavior. If my request was too much just give me my money back.. Let me remind you, he was the one that prepared the very little mashed potatoes with a sprinkle of gravy on it in the first place causing me to have to come back
I told him he could give the young lady his position by not coming back to work again. SIMPLE.. he was very upset and I was aggravated. Arguing with a sass ball sorry excuse of a manager while my chicken strips are outside getting cold. If you see the big black guy with braids BEWARE! Look at the other reviews about HIM specifically. He’s been accused of putting strands of hair in peoples food to refusing refunds for food purchased 30 minutes ago that people are still waiting for, to being very condescending towards the customers that give HIM a reason to have a job. KFC sees this and they know this! They don’t care at this point so I don’t either.. my money will spend wherever I take it.. I won’t be back to spend another dime with them.. the reviews aren’t lying people. Check your food before leaving and if possible just order inside so you can keep your head on a swivel..
Atmosphere: 1
Food: 1
Service: 1
Pam Dabney
The chicken and waffles the chicken was good, but the waffles dripped in grease. You could take a paper towel and the grease would drip on it not good will never order that again.
Atmosphere: 4
Food: 1
Service: 2
Recommended dishes: Fried Chicken
Randy Toler
When did KFC become so expensive? They also got the order wrong.
Food: 2
Service: 2
Pam Pfeffer
The guy that was working the window was very rude. The chicken tasted sour. Won't be going back. It's getting as bad as Popeyes
Atmosphere: 1
Food: 1
Service: 1
Jess Bland
Never took coupon off woman and man at window was rude. Not going back. Go to Moonlight or Fast Eddie's chicken save yourself a headache. Did not get refunded for the coupon. Do better read the reviews 3.4 rating is not good with the service they provide.
Atmosphere: 1
Food: 1
Service: 1
skebbley
Order wrong, out of everything I wanted, forgot certain things, and gave me coleslaw for no reason. Get new workers, ASAP. (Night shift)
Atmosphere: 1
Food: 1
Service: 1
Molly Berns
Fast and friendly drive thru. Winter, at the window is a delight.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Chicken, Gravy, Pot Pie Combo
Place is nasty I'll never eat from there again, turds on the floor in the bathroom, staff that has no service skills and already flys already flying around in the kitchen... If you got flies this early that means you got maggots somewhere gross
Atmosphere: 2
Food: 3
Service: 1
Tom Wittman
Wouldn't honor my coupon (another KFC did) Rude to me. I won't go back. Always liked this KFC when Sherry was the store manager. It's gone down hill since then.
Atmosphere: 1
Food: 1
Service: 1
Darth Cow 117
I've ordered food from here multiple times and EVERY TIME I have not gotten everything I ordered. Guess tonight was no different, and because it was an hour before closing they just didnt care, or ran out and didnt care to tell me. When I tried to call it just rang, and rang, and rang. Terrible service.
Atmosphere: 3
Food: 3
Service: 1
Sydney Waters
We came with the coupon and told the lady at the window and she okay " got your coupon and here is the total. Got to the window and got the receipt and she charged me full price for everything and then told me they are to busy to fix it. With nobody in line behind me!!! I didn't get a refund then our food was made wrong. Will never come back here. I work a hard job and someone with a fast food job can't even get a order right and lying to peoples faces! We order on 2/27/25 at 5:30pm. The lady and boy at the window should be talked too because this isn't okay!!
Stephanie Redden
Please check your food before leaving the Drive Thru!!!!!!!! They will expect you to drive back and get what THEY missed! I do work in Alton, so I suggested they just created me the amount I paid on my next order. Kiera said that is not possible. The assistant manager (KIERA) was very sarcastic, had a very nasty attitude and tone with me!!! The atmosphere only got 5 stars because we ate at home!!!
I didn't get to get any of their food because my son wanted to eat inside and we were going to eat inside they do not have a hours listing for the lobby so therefore I got no food and it's was at 8:51 when they told me the lobby was closed. Again I could not check the service or the atmosphere or the food because the lobby was closed and they did not have any hours for the lobby they only had it for the total operations.
Love that COLESLAW😋😋😋
Atmosphere: 5
Food: 5
Service: 5
Food was hot and delivered quickly, and the employee who took our order was happy and polite, so points for service. Store was clean. Lobby was quiet. Colonel worthy location.
Atmosphere: 4
Food: 5
Service: 5
Check the reviews!! For the last 6 months they’ve been horrible! Go to reviews and hit the newest to see what’s been happening RECENTLY.. not 5 and 6 years ago.. I visited on 7/5/25 about 5:20 pm and ordered 2 $7.00 bowls through the drive thru. I checked my food before leaving and immediately noticed the tiny portion of mashed potatoes I was given so I went back in and requested a new one that had the correct amount inside. As the lady was grabbing the mashed and gravy she was talking and laughing scooping my food. I waited and was hoping she’d stopped talking and laughing while preparing it but she didn’t so I politely asked her if she could remake them and this time to please not talk over the food. She began making it with no problem but as she was scooping them up the manager appeared out of nowhere. (A big black gay man with braids) he asked me what the issue was and I explained to him that I was afraid of spit and whatever else flying out of her mouth as she was talking over my food. He said well that only happens when someone has a gap or missing tooth😳 apparently he’s never heard of people talking and spitting by accident never heard of a lisp or anything similar. So I told him that’s not the case.
I went on to tell him I asked the lady to remake the mashed and she’s doing it with no problem. I told him she DE-escalated while he ESCALATED the issue. He told me I shouldn’t be eating out food if I was concerned about people spitting and talking while making my food. I then told him that he and the young lady should probably switch positions and let her be the manager while you’re the associate. He said he would love that and she could have his manager position. I told him to give me his name so we could make that happen. He refused..of course he did. Looking me up and down saying YOU sure can’t get me fired...YOU can’t make that happen while refusing to give me his name.. no name tag on.. I told him if he didn’t want to work there why was he there? Nobody is forcing you to come there daily. I told him he was just talking because it was free.. he will be back there again today and tomorrow and the day after that. Why tho?? And you HATE your job.. telling a customer that you’d wish the young associate take your position is one of the most unprofessional things you can do at work while representing a company.. and HE KNOWS he will face absolutely no consequences for his actions.. ATP it was heated and a hot mess all because he came from the back with his sassy and very unprofessional unpleasant behavior. If my request was too much just give me my money back.. Let me remind you, he was the one that prepared the very little mashed potatoes with a sprinkle of gravy on it in the first place causing me to have to come back
I told him he could give the young lady his position by not coming back to work again. SIMPLE.. he was very upset and I was aggravated. Arguing with a sass ball sorry excuse of a manager while my chicken strips are outside getting cold. If you see the big black guy with braids BEWARE! Look at the other reviews about HIM specifically. He’s been accused of putting strands of hair in peoples food to refusing refunds for food purchased 30 minutes ago that people are still waiting for, to being very condescending towards the customers that give HIM a reason to have a job. KFC sees this and they know this! They don’t care at this point so I don’t either.. my money will spend wherever I take it.. I won’t be back to spend another dime with them.. the reviews aren’t lying people. Check your food before leaving and if possible just order inside so you can keep your head on a swivel..
Atmosphere: 1
Food: 1
Service: 1
The chicken and waffles the chicken was good, but the waffles dripped in grease. You could take a paper towel and the grease would drip on it not good will never order that again.
Atmosphere: 4
Food: 1
Service: 2
Recommended dishes: Fried Chicken
When did KFC become so expensive? They also got the order wrong.
Food: 2
Service: 2
The guy that was working the window was very rude. The chicken tasted sour. Won't be going back. It's getting as bad as Popeyes
Atmosphere: 1
Food: 1
Service: 1
Never took coupon off woman and man at window was rude. Not going back. Go to Moonlight or Fast Eddie's chicken save yourself a headache. Did not get refunded for the coupon. Do better read the reviews 3.4 rating is not good with the service they provide.
Atmosphere: 1
Food: 1
Service: 1
Order wrong, out of everything I wanted, forgot certain things, and gave me coleslaw for no reason. Get new workers, ASAP. (Night shift)
Atmosphere: 1
Food: 1
Service: 1
Fast and friendly drive thru. Winter, at the window is a delight.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Chicken, Gravy, Pot Pie Combo
Restaurantji Recommends
Place is nasty I'll never eat from there again, turds on the floor in the bathroom, staff that has no service skills and already flys already flying around in the kitchen... If you got flies this early that means you got maggots somewhere gross
Atmosphere: 2
Food: 3
Service: 1
Wouldn't honor my coupon (another KFC did) Rude to me. I won't go back. Always liked this KFC when Sherry was the store manager. It's gone down hill since then.
Atmosphere: 1
Food: 1
Service: 1
I've ordered food from here multiple times and EVERY TIME I have not gotten everything I ordered. Guess tonight was no different, and because it was an hour before closing they just didnt care, or ran out and didnt care to tell me. When I tried to call it just rang, and rang, and rang. Terrible service.
Atmosphere: 3
Food: 3
Service: 1
We came with the coupon and told the lady at the window and she okay " got your coupon and here is the total. Got to the window and got the receipt and she charged me full price for everything and then told me they are to busy to fix it. With nobody in line behind me!!! I didn't get a refund then our food was made wrong. Will never come back here. I work a hard job and someone with a fast food job can't even get a order right and lying to peoples faces! We order on 2/27/25 at 5:30pm. The lady and boy at the window should be talked too because this isn't okay!!
Please check your food before leaving the Drive Thru!!!!!!!! They will expect you to drive back and get what THEY missed! I do work in Alton, so I suggested they just created me the amount I paid on my next order. Kiera said that is not possible. The assistant manager (KIERA) was very sarcastic, had a very nasty attitude and tone with me!!!
The atmosphere only got 5 stars because we ate at home!!!
Atmosphere: 5
Food: 3
Service: 1
Loading...