ordered two large pizzas on the 7th , they both were very dry and seemed old. i lifted up the cheese and there was not any sauce on them. i called the store and spoke with the manager matt he refused to remake i told him if i bring them up there can i get my money back he said no he cut them pizzas himself and basically called me a liar. told me id be wasting my time bringing the pizzas up there cuz he was not refunding me. what a joke. i’ll never order from this store again. i contacted corporate days ago now and i still have not got a resolution. we threw the pizzas away and went to taco bell. but i’m still out almost 30$ for these pizzas we couldn’t even eat. Definitely needs new management. The fact that this man gets away with treating customers like this is insane and i’m sure i’m not the first!! As if refunding me was coming out of his own pay check or something, you can tell he let the power of being a manager get to his head lol
Taylor Gleason
I ordered two pizzas, breadsticks, and a thing of wings. My delivery order took over two hours to get here and they forgot my wings so I tried calling the store back and was transferred to the call center. The lady at the call center told me she couldn’t help me so she gave me a phone number which was to the wrong store, so I had to call back again and got put on hold and I’ve been on hold with the actual store for 30 minutes then I called the call center back again and the man helped me redo my order which means the lady in the call center at first lied to me, then I got ahold of the store and the lady said the remake was never put through from the man at the call center 🙄🙄🙄
Food: 1
Service: 1
Amber
Was door dashing around 3:30 tonight. Got two Pizza Hut orders went into the store and let a sweet young lady the two names on my dash. The two orders was suppose to be ready by 3:52. Karen the power trip manager brought one of 1 orders out and then I went to ask about my other order and she cuts me off mid sentence and starts helping the lady in the lobby. Said I could wait because I work for her not her working for me. She had a nasty attitude and was bragging about already banning 3 other door dashes. I guess when she runs all the dashers off then she can deliver..
Atmosphere: 1
Food: 1
Service: 1
Myron hite
They are lazy and unprofessional
Atmosphere: 1
Service: 1
H Sauerwein
It was terrible
Food: 2
Stacy Graham
Had my daughter grab the food after work since we live over 30 minutes away. They did not give my daughter our 2 liter soda. When I called the team member insisted it was our responsibility to go into their cooler and grab our beverages. I asked for a refund for the 2 liter and he said he has processed it. I am yet to see a pending credit for this transaction in my bank account. Food was of horrible quality. Will not be returning to this location. Joe's Pizza it is moving forward.
Atmosphere: 1
Food: 1
Service: 1
Scott Vernum
Crap delivery
Atmosphere: 1
Food: 1
Service: 1
Antonia Webb
They keep messing up my orders. They need to be shut down
Atmosphere: 3
Food: 1
Service: 3
Julianna Buchanan
Went to pick up a DoorDash order at the Pizza Hut in Alton… I tried to open the door and it was locked, mind you they close at 12:00 a.m. it was 11:50 at this point. An employee let me in and the manager told me that they don’t have a DoorDash and to close the door and get out because they have money out. So rude and unprofessional….
amy sikes
Not at all what I ordered. I ordered online and my online receipt shows a 18% tip included. The delivery driver didn’t speak English, insisted tip was not included. Paid him $5 just to go away. Literally never again
ordered two large pizzas on the 7th , they both were very dry and seemed old. i lifted up the cheese and there was not any sauce on them. i called the store and spoke with the manager matt he refused to remake i told him if i bring them up there can i get my money back he said no he cut them pizzas himself and basically called me a liar. told me id be wasting my time bringing the pizzas up there cuz he was not refunding me. what a joke. i’ll never order from this store again. i contacted corporate days ago now and i still have not got a resolution. we threw the pizzas away and went to taco bell. but i’m still out almost 30$ for these pizzas we couldn’t even eat. Definitely needs new management. The fact that this man gets away with treating customers like this is insane and i’m sure i’m not the first!! As if refunding me was coming out of his own pay check or something, you can tell he let the power of being a manager get to his head lol
I ordered two pizzas, breadsticks, and a thing of wings. My delivery order took over two hours to get here and they forgot my wings so I tried calling the store back and was transferred to the call center. The lady at the call center told me she couldn’t help me so she gave me a phone number which was to the wrong store, so I had to call back again and got put on hold and I’ve been on hold with the actual store for 30 minutes then I called the call center back again and the man helped me redo my order which means the lady in the call center at first lied to me, then I got ahold of the store and the lady said the remake was never put through from the man at the call center 🙄🙄🙄
Food: 1
Service: 1
Was door dashing around 3:30 tonight. Got two Pizza Hut orders went into the store and let a sweet young lady the two names on my dash. The two orders was suppose to be ready by 3:52. Karen the power trip manager brought one of 1 orders out and then I went to ask about my other order and she cuts me off mid sentence and starts helping the lady in the lobby. Said I could wait because I work for her not her working for me. She had a nasty attitude and was bragging about already banning 3 other door dashes. I guess when she runs all the dashers off then she can deliver..
Atmosphere: 1
Food: 1
Service: 1
They are lazy and unprofessional
Atmosphere: 1
Service: 1
It was terrible
Food: 2
Had my daughter grab the food after work since we live over 30 minutes away. They did not give my daughter our 2 liter soda. When I called the team member insisted it was our responsibility to go into their cooler and grab our beverages. I asked for a refund for the 2 liter and he said he has processed it. I am yet to see a pending credit for this transaction in my bank account. Food was of horrible quality. Will not be returning to this location. Joe's Pizza it is moving forward.
Atmosphere: 1
Food: 1
Service: 1
Crap delivery
Atmosphere: 1
Food: 1
Service: 1
They keep messing up my orders. They need to be shut down
Atmosphere: 3
Food: 1
Service: 3
Went to pick up a DoorDash order at the Pizza Hut in Alton… I tried to open the door and it was locked, mind you they close at 12:00 a.m. it was 11:50 at this point. An employee let me in and the manager told me that they don’t have a DoorDash and to close the door and get out because they have money out. So rude and unprofessional….
Not at all what I ordered. I ordered online and my online receipt shows a 18% tip included. The delivery driver didn’t speak English, insisted tip was not included. Paid him $5 just to go away. Literally never again
Restaurantji Recommends
Good food, kinda in a dark area
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Breadsticks
They have cut back on everything in the pizza. The sauce, cheese. It wasn't good at all.
Atmosphere: 5
Service: 4
This place never gets anything right.
My boneless wings were not fresh but my pizza was . The man who took my order was kind but food was not very great . I was definitely disappointed.
Atmosphere: 3
Food: 2
Service: 3
Don't bother wasting your money on the Tavern Style pizza. Buy a decent frozen pizza at the grocery store.
Atmosphere: 4
Food: 1
Service: 4
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