The food and the service were great. But while I was there, & I wasn't there but maybe 5 minutes, and I was approached and asked for money. That did make me a little uncomfortable.
Atmosphere: 3
Food: 5
Service: 5
Steven Dralle
At 1240 on 11/30/25 I came through the drive through. There was a truck pulling up from the order speaker, a car at the speaker, and I was behind the car. I watched them get the truck done at the window before taking the other car's order. Then they got his order done before taking my order. As I was ready to order I was told they could not make any quesadillas or burritos. So I spent ten ten minute waiting to order just to not get my food because they were out of product and could post it at the speaker or announce it before they had me sit there.
Atmosphere: 1
Food: 1
Service: 1
Keli Jo
EVERY time I go there, if it's any where close to 10 pm, they are closed. I've ordered thru the app and been charged, just to show up and have the automated thing say they are closed and then be ignored. I drive up to the window only to be ignored some more. it says on the window and online they close at midnight or 2am... in all reality they are closed by 10 because they are lazy and don't want to work. worst location in alton. don't go here unless you're trying to get an early lunch or something. good luck
Atmosphere: 1
Food: 1
Service: 1
Terry G
Food is slacking
Atmosphere: 3
Food: 2
Service: 4
cody sutton
Nightshift grew is my favorite the bald guy always get our shit right
Atmosphere: 5
Food: 5
Service: 5
Eric Engel
You MUST use kiosks to order. One kiosk wouldn't accept a card and caused a need for help from staff that weren't available as customer service but only meal preparation and fulfillment. They knew that kiosk didn't take a card but offered no warning. They didn't take it out of service or put a note on it because they weren't the manager. They were nice enough but totally inept in solving problems.
Atmosphere: 3
Food: 3
Service: 3
Braden Sidwell
I was there for 30 minutes and was the only person in line and ordered a bean burrito and they didn’t give me beans then I ordered a crunch wrap and instead they gave me a quesadilla I wish I could give this a 0 star unacceptable.
Garrett Reven
They close early, don't count on them to be there for your munchies
Food: 4
Service: 1
David Sutherland
Not my favorite. Destroys my gut.
Atmosphere: 3
Food: 2
Service: 5
Cassie Pedersen
Went there to order and before we could say anything they said they had a big group come through, and it would be awhile. No one in siding so not sure what the delay would be.
I dont even know if corporate or anyone pays attention to these reviews but DO BETTER. You must accommodate to disabled citizens that enter your establishment. When I show up and open my car door to get out and go to the restaurant to get my order as an Uber Eats delivery driver and the door is locked. I'm not allowed to cancel the order so logically I pull around the drive through and unexpectedly I get yelled at about policy and how I must come inside and argued with that there are no locked doors and other customers were able to find the double doors and enter...and again as a disabled person it takes a lot to get in and out of my car twice, at the drive through I said No Thank You on coming inside and was promptly refused service and this big guy came to drive through door and started yelling at me saying very rude things. Not to mention danother clueless employee gave stink eye, crossed her arms and walked away... In the time that it took 2 people to come to the window to deal with my manners I could have had my order brought to me at the window and I could have left but instead MY customer did not get their order because two employees could not handle themselves. Both displaying very poor customer service. No matter what your policy is or isn't, it doesnt take much time for proper signage to be put on a door that isnt used. I REPEAT NO SIGNANGE BOTHERED TO SAY PLEASE USE OTHER DOOR! Being rude and fiesty are not the qualities in customer service and as someone who is unfamiliar with this location I dont wanna come back, I know you dont care if I return or not, but talk goes a long way and this will be taken further.
Atmosphere: 1
Service: 1
Lyndsey Morris
Refused service at drive thru
Atmosphere: 1
Food: 1
Service: 1
Kimmy K
Can't get a water unless you get a bottle of water :/
The food and the service were great. But while I was there, & I wasn't there but maybe 5 minutes, and I was approached and asked for money. That did make me a little uncomfortable.
Atmosphere: 3
Food: 5
Service: 5
At 1240 on 11/30/25 I came through the drive through. There was a truck pulling up from the order speaker, a car at the speaker, and I was behind the car. I watched them get the truck done at the window before taking the other car's order. Then they got his order done before taking my order. As I was ready to order I was told they could not make any quesadillas or burritos. So I spent ten ten minute waiting to order just to not get my food because they were out of product and could post it at the speaker or announce it before they had me sit there.
Atmosphere: 1
Food: 1
Service: 1
EVERY time I go there, if it's any where close to 10 pm, they are closed. I've ordered thru the app and been charged, just to show up and have the automated thing say they are closed and then be ignored. I drive up to the window only to be ignored some more. it says on the window and online they close at midnight or 2am... in all reality they are closed by 10 because they are lazy and don't want to work. worst location in alton. don't go here unless you're trying to get an early lunch or something. good luck
Atmosphere: 1
Food: 1
Service: 1
Food is slacking
Atmosphere: 3
Food: 2
Service: 4
Nightshift grew is my favorite the bald guy always get our shit right
Atmosphere: 5
Food: 5
Service: 5
You MUST use kiosks to order. One kiosk wouldn't accept a card and caused a need for help from staff that weren't available as customer service but only meal preparation and fulfillment. They knew that kiosk didn't take a card but offered no warning. They didn't take it out of service or put a note on it because they weren't the manager. They were nice enough but totally inept in solving problems.
Atmosphere: 3
Food: 3
Service: 3
I was there for 30 minutes and was the only person in line and ordered a bean burrito and they didn’t give me beans then I ordered a crunch wrap and instead they gave me a quesadilla I wish I could give this a 0 star unacceptable.
They close early, don't count on them to be there for your munchies
Food: 4
Service: 1
Not my favorite. Destroys my gut.
Atmosphere: 3
Food: 2
Service: 5
Went there to order and before we could say anything they said they had a big group come through, and it would be awhile. No one in siding so not sure what the delay would be.
Service: 1
Restaurantji Recommends
I dont even know if corporate or anyone pays attention to these reviews but DO BETTER. You must accommodate to disabled citizens that enter your establishment. When I show up and open my car door to get out and go to the restaurant to get my order as an Uber Eats delivery driver and the door is locked. I'm not allowed to cancel the order so logically I pull around the drive through and unexpectedly I get yelled at about policy and how I must come inside and argued with that there are no locked doors and other customers were able to find the double doors and enter...and again as a disabled person it takes a lot to get in and out of my car twice, at the drive through I said No Thank You on coming inside and was promptly refused service and this big guy came to drive through door and started yelling at me saying very rude things. Not to mention danother clueless employee gave stink eye, crossed her arms and walked away... In the time that it took 2 people to come to the window to deal with my manners I could have had my order brought to me at the window and I could have left but instead MY customer did not get their order because two employees could not handle themselves. Both displaying very poor customer service. No matter what your policy is or isn't, it doesnt take much time for proper signage to be put on a door that isnt used. I REPEAT NO SIGNANGE BOTHERED TO SAY PLEASE USE OTHER DOOR! Being rude and fiesty are not the qualities in customer service and as someone who is unfamiliar with this location I dont wanna come back, I know you dont care if I return or not, but talk goes a long way and this will be taken further.
Atmosphere: 1
Service: 1
Refused service at drive thru
Atmosphere: 1
Food: 1
Service: 1
Can't get a water unless you get a bottle of water :/
Atmosphere: 1
Food: 1
Service: 5
store says open at 9am and its closed
Atmosphere: 1
Food: 1
Service: 1
11 AM and Drive though/ Lobby is closed
Atmosphere: 1
Food: 1
Service: 1
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