Got food poisoning from their Cobb salad last night I asked for extra chicken which I did get but I don’t think it was all the way done or at the right temp tried calling this morning no answer per usual. Would’ve called last night but this happened around 11:30pm
Food: 1
Ashley Nguyen
I doordashed and the bag was sealed. I literally had 7 nuggets in my meal instead of a 10 piece.
Food: 3
Helen Buck
I don't like writing bad reviews. I gave them every chance to make my order right. I ordered a Wendy's Meal of Misfortune and had a coupon for buy one baconator and get one for a dollar, and ordered two medium fries and two medium chocolate frosties. It took the girl five minutes to figure out the coupon and apparently she still didn't ring it in correctly. I got the meal of Misfortune without the frostie that comes with it and one baconator and two medium fries and two chocolate frosties. I went back up to the counter and showed them what I had and said I am missing a baconator and a frostie. They said can i see your receipt and i showed it to them. They pointed out the girl only rang up one baconator. I said well i ordered two and showed them the coupon. At which point they bring out my missing frostie so i took that to the table. All of this is taking time and by this point my fries are cold. I went back uo to the counter and overheard the manager tell the cook that the dine in order for a baconator is two not one. I told the girl hey i already got one i just need a second one not two. They didn't tell the cook. So they finally bring me two sandwiches to replace my one missing baconator. Neither one is a baconator. They are both single patties with cheese and two slices of bacon. I couldn't believe my eyes. I took them back up to the counter and said excuse me, these are not baconators. She said do you want me to make you a new one or just add two slices of bacon? I said ma'am these are single patties. This is not a baconator. So she takes one of my sandwiches and puts bacon on it and brings it back. I was like to heck with it and just took it and left. Ridiculous.
Atmosphere: 3
Food: 2
Service: 1
Patricia Blair
Burgers weren’t hot and fries were inedible due to them being cold. The Frosty was delicious. For how much we paid it truly wasn’t worth it.🥲
Atmosphere: 5
Food: 2
Service: 4
Val Carman (Val)
I came through drive-thru and I admit, I have not eaten Wendy's in about 5 years The one on Homer Adams Parkway they are so nice and friendly!
Food: 5
Service: 5
Michael Reinke
They were training a new cashier, so my order got a bit messed up, but it's okay. Had it fixed with no issues, and it was delicious. Baconator can't be beat. Maybe put more bacon on a burger called a baconator. Lobby was under renovation of some sort, so it looked a bit disheveled inside, but it appeared to be clean. Building could use some love.
Atmosphere: 3
Food: 4
Service: 3
Carson Gregory
Took 45 minutes even though there were no other customers
Atmosphere: 1
Food: 3
Service: 1
TJ Pfleger
40 minutes to get your food after 15 minutes for them to understand your basic order, manager is rude and florr/lobby is always dirty and sticky. Food was wrong and took 4 attempts to correct it.
ordered online. 2 cars in front of me. sat in like for 30 minutes. got to the window where my online order had been put in 40 minutes prior to see them finally starting the order. SEVERAL people clearly inside with all but one noticably actually working. several cars leaving after me it was so awful.
Atmosphere: 1
Food: 1
Service: 1
Ruth Cannon
We work for a business that pulls night shift hours. We just wanted a snack before we went to our next job. So we pulled into the Wendy's in Alton, IL at 11:44 pm and the drive through and walk in dining was closed, there were other customers behind us. This is unacceptable, the hours posted are until 12am, all we wanted was some fries. There was one employee mopping the floor, and he waved me away saying they were closed. False advertisement is what we have here, change your postings. Thank you.
Atmosphere: 1
Food: 1
Service: 1
Chandra D
They were so busy, but the wait was very pleasant. Food always great. Worth the patience. Yall should give yahir a raise, he was killing it in the drive through, very friendly, interactive and entertaining during the wait. Great team
Atmosphere: 5
Food: 4
Service: 5
Tim
Friendly service
Atmosphere: 5
Food: 5
Service: 5
Anna Kallal
I cannot believe it costs about $7.00 for a little cheeseburger. Prices are way too high for what they serve.
Very nice fast service friendly staff
Atmosphere: 5
Food: 5
Service: 5
Dudes stay forgetting to give sauce!!
Got food poisoning from their Cobb salad last night I asked for extra chicken which I did get but I don’t think it was all the way done or at the right temp tried calling this morning no answer per usual. Would’ve called last night but this happened around 11:30pm
Food: 1
I doordashed and the bag was sealed. I literally had 7 nuggets in my meal instead of a 10 piece.
Food: 3
I don't like writing bad reviews. I gave them every chance to make my order right. I ordered a Wendy's Meal of Misfortune and had a coupon for buy one baconator and get one for a dollar, and ordered two medium fries and two medium chocolate frosties. It took the girl five minutes to figure out the coupon and apparently she still didn't ring it in correctly. I got the meal of Misfortune without the frostie that comes with it and one baconator and two medium fries and two chocolate frosties. I went back up to the counter and showed them what I had and said I am missing a baconator and a frostie. They said can i see your receipt and i showed it to them. They pointed out the girl only rang up one baconator. I said well i ordered two and showed them the coupon. At which point they bring out my missing frostie so i took that to the table. All of this is taking time and by this point my fries are cold. I went back uo to the counter and overheard the manager tell the cook that the dine in order for a baconator is two not one. I told the girl hey i already got one i just need a second one not two. They didn't tell the cook. So they finally bring me two sandwiches to replace my one missing baconator. Neither one is a baconator. They are both single patties with cheese and two slices of bacon. I couldn't believe my eyes. I took them back up to the counter and said excuse me, these are not baconators. She said do you want me to make you a new one or just add two slices of bacon? I said ma'am these are single patties. This is not a baconator. So she takes one of my sandwiches and puts bacon on it and brings it back. I was like to heck with it and just took it and left. Ridiculous.
Atmosphere: 3
Food: 2
Service: 1
Burgers weren’t hot and fries were inedible due to them being cold. The Frosty was delicious. For how much we paid it truly wasn’t worth it.🥲
Atmosphere: 5
Food: 2
Service: 4
I came through drive-thru and I admit, I have not eaten Wendy's in about 5 years
The one on Homer Adams Parkway they are so nice and friendly!
Food: 5
Service: 5
They were training a new cashier, so my order got a bit messed up, but it's okay. Had it fixed with no issues, and it was delicious. Baconator can't be beat. Maybe put more bacon on a burger called a baconator. Lobby was under renovation of some sort, so it looked a bit disheveled inside, but it appeared to be clean. Building could use some love.
Atmosphere: 3
Food: 4
Service: 3
Took 45 minutes even though there were no other customers
Atmosphere: 1
Food: 3
Service: 1
40 minutes to get your food after 15 minutes for them to understand your basic order, manager is rude and florr/lobby is always dirty and sticky. Food was wrong and took 4 attempts to correct it.
Atmosphere: 1
Food: 2
Service: 1
Restaurantji Recommends
ordered online. 2 cars in front of me. sat in like for 30 minutes. got to the window where my online order had been put in 40 minutes prior to see them finally starting the order. SEVERAL people clearly inside with all but one noticably actually working. several cars leaving after me it was so awful.
Atmosphere: 1
Food: 1
Service: 1
We work for a business that pulls night shift hours. We just wanted a snack before we went to our next job. So we pulled into the Wendy's in Alton, IL at 11:44 pm and the drive through and walk in dining was closed, there were other customers behind us. This is unacceptable, the hours posted are until 12am, all we wanted was some fries. There was one employee mopping the floor, and he waved me away saying they were closed. False advertisement is what we have here, change your postings. Thank you.
Atmosphere: 1
Food: 1
Service: 1
They were so busy, but the wait was very pleasant. Food always great. Worth the patience. Yall should give yahir a raise, he was killing it in the drive through, very friendly, interactive and entertaining during the wait. Great team
Atmosphere: 5
Food: 4
Service: 5
Friendly service
Atmosphere: 5
Food: 5
Service: 5
I cannot believe it costs about $7.00 for a little cheeseburger. Prices are way too high for what they serve.
Food: 3
Service: 4
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