I love Granny’s Diner, food is just like my grandma use to cook for me and my friends! I always look forward to starting my day there. Lee the owner makes you feel like family and always comes to your table to make sure everything is good and the way you want it. The staff is great and friendly 🌺
Atmosphere: 5
Food: 5
Service: 5
Sophia
Our waitress Tonya looked really high on drugs or out of it the food was great but need to fire that waitress
Atmosphere: 1
Food: 1
Service: 1
Sam
Colleen our waitress was so amazing great service from her good personality she's one of the best waitresses there
Atmosphere: 5
Food: 5
Service: 5
Kathy Boettcher
I don't like to complain, but . . . . My husband and I stopped at Granny's last Sunday. Now, we've eaten at Granny's at the Grass Lake Road location, their Johnsburg location and at the Richmond location, which is where we were on Sunday. Yes, it was busy, as Sundays usually are, but not to the point where all the tables were full and the chairs for those waiting for a table as it has been some of the Sundays we've been there. We placed our orders, two plates were brought to us. At first, I thought the extra crispy bacon ended up in my omelet instead of on the side as ordered. O.K. It's busy, mistakes are made. S&P added on top of the omelet. First bite off the end o.k. A couple bites into the omelet, not what I ordered at all :(. Waitress stopped by, I told her I did not get what I ordered. She said twice that she'd fix it and that there was so much food at the time she picked up our plates. I waited a bit. Nothing happened, so I ate my hash browns, which were now cold, and my English muffin. Never saw the waitress again until she quickly put the bill on the table. Bill included both of our meals as originally ordered. We still left a tip expecting that the bill would be fixed at the register. The waitress we had happened to be who ended up coming to the register. I told her I never received the extra crispy bacon and as she knew, did not receive the omelet I had ordered. She said she had offered to have it remade and that I said No. I told her that she did not make that offer and had just said she'd fix it. Then she said she did not have a manager key to fix the bill. All she could do was take off the bacon. And, that was all she took off. Now, why could she take the bacon off, but not the omelet? Really? When we got in the car, I sent a message to Granny's explaining the situation. To date, there's been no reply. Had there been a satisfactory reply, I would not have written this review. So, at this point, we won't be going back again.
Atmosphere: 3
Food: 1
Service: 1
Emily Crundwell
I’m really disappointed to have to write this, because I’ve been coming here since the Antioch location and have always enjoyed it in the past. My boyfriend and I recently came in and stood at the entrance for about 10 minutes, while several employees walked around the dining room. Not one person looked our way, said hello, or made an effort to seat us. It was as if we were completely ignored.
After waiting with no acknowledgment at all, we ended up leaving. It’s pretty sad, considering I’ve supported this place for so long. I hope the staff can work on being more attentive and welcoming, because experiences like this really turn loyal customers away.
Service: 1
R Bdlk
Had breakfast here waitress forgot the toast. After breakfast told waitress to deduct the order of toast she said she couldn't. When I paid by credit card, I did not give a tip. I signed the card and left. The next day when it posted on my account, the waitress Coleen added 6 dollars on my bill. I went and questioned her. She said she didn't know how that happened. I went to Richmond Police Dept. to file a complaint. The officer went and talked to Coleen and she said she made a mistake. The officer got my six bucks back. She said she didn't want me back there. No problem. Beware check your credit card statements from here.
Atmosphere: 4
Food: 4
Service: 1
Kelly Sorensen
PEOPLE LOOK AT YOUR RECEIPT PRICE ON MENU DOSE NOT MATCH WHAT THEY CHARGE YOU!!!! WAY OVER CHARGING.BEWARE!!! ALSO CHARGED FOR SOMETHING WE DIDNT ORDOR.WHEN ASKED ABOUT THE $4.00 EXTRA PER MEAL THEY SAID THAT,S THE WAY IT IS!!.AND SAID IT CAME OFF AT THE CASH PRICE,BUT WHEN YOU DO THE MATH THEY RAISE YOU $ AND TAKE OFF $ FOR CASH.AND YOU ARE STILL PAYING MORE.NEVER GOING BACK!!!!
Atmosphere: 1
Food: 1
Service: 1
Jean Kotila
Great Benedict's. We split a plate of Florentine Benedict's. Plenty of food. Service was slow but we weren't in a hurry.
Atmosphere: 5
Food: 5
Service: 4
Chad Ehorn
1st time at Granny's and it was a good one. Good food, good price, good people! I'll be back for sure.
Atmosphere: 5
Food: 5
Service: 5
Skye Schoen
I brought my brother here on his birthday. Our servers were Tannya and Colleen and they were fantastic. The food was delicious and the service was fast! They were the only two servers in the restaurant at the time and despite the demanding crowd their service felt personal and professional. We learned that Tannya was a new employee still in training, we would have never known. Her service was great! Colleen is an absolute riot. She was making us laugh the whole time as well as providing top-notch service. My brother was given a birthday treat, which was just the cherry on top. All around a great experience. We will definitely be making Granny’s Dinner a regular stop!
Tannya and Colleen were absolutely amazing! Tannya is kinda and helpful and Colleen is speedy and hilarious. I love this place and will definitely be back!
Atmosphere: 5
Food: 5
Service: 5
Barbara Keltner
We have been going to Granny's in Richmond since they opened and we go there once a week.. Its always been good, service and food. Something has happened in the last month. Orders dont come out right. The bill isn't right ( watch out for this !☹️ Today bananna French toast came without bananas or whipped cream.( Waitress made a point of asking if we wanted whipped cream) I ordered a lunch special bacon cheeseburger w/ fries and included soup. We were charged for cheeseburger, bacon, and soup☹️. We were told a waitress was working her first day. She didn't wait on us!! The last two times i requested burger rare. It has been well done. We never had this problem before . Unfortunately our tip represented how we felt about our meal. The boss is usually there checking on how satisfied his customers are. He was nowhere to be seen. When the cat's away the mice will play. Sorry, we'll not be back to Granny's anytime soon.
Atmosphere: 1
Food: 2
Service: 1
Ralph Jenkins
Love going there for a very good breakfast.
Bunny Heppner
Our server was like the ever ready bunny. What energy! The manager was present and providing best service. Food delcious and large portions.
I love Granny’s Diner, food is just like my grandma use to cook for me and my friends! I always look forward to starting my day there. Lee the owner makes you feel like family and always comes to your table to make sure everything is good and the way you want it. The staff is great and friendly 🌺
Atmosphere: 5
Food: 5
Service: 5
Our waitress Tonya looked really high on drugs or out of it the food was great but need to fire that waitress
Atmosphere: 1
Food: 1
Service: 1
Colleen our waitress was so amazing great service from her good personality she's one of the best waitresses there
Atmosphere: 5
Food: 5
Service: 5
I don't like to complain, but . . . . My husband and I stopped at Granny's last Sunday. Now, we've eaten at Granny's at the Grass Lake Road location, their Johnsburg location and at the Richmond location, which is where we were on Sunday. Yes, it was busy, as Sundays usually are, but not to the point where all the tables were full and the chairs for those waiting for a table as it has been some of the Sundays we've been there. We placed our orders, two plates were brought to us. At first, I thought the extra crispy bacon ended up in my omelet instead of on the side as ordered. O.K. It's busy, mistakes are made. S&P added on top of the omelet. First bite off the end o.k. A couple bites into the omelet, not what I ordered at all :(. Waitress stopped by, I told her I did not get what I ordered. She said twice that she'd fix it and that there was so much food at the time she picked up our plates. I waited a bit. Nothing happened, so I ate my hash browns, which were now cold, and my English muffin. Never saw the waitress again until she quickly put the bill on the table. Bill included both of our meals as originally ordered. We still left a tip expecting that the bill would be fixed at the register. The waitress we had happened to be who ended up coming to the register. I told her I never received the extra crispy bacon and as she knew, did not receive the omelet I had ordered. She said she had offered to have it remade and that I said No. I told her that she did not make that offer and had just said she'd fix it. Then she said she did not have a manager key to fix the bill. All she could do was take off the bacon. And, that was all she took off. Now, why could she take the bacon off, but not the omelet? Really? When we got in the car, I sent a message to Granny's explaining the situation. To date, there's been no reply. Had there been a satisfactory reply, I would not have written this review. So, at this point, we won't be going back again.
Atmosphere: 3
Food: 1
Service: 1
I’m really disappointed to have to write this, because I’ve been coming here since the Antioch location and have always enjoyed it in the past. My boyfriend and I recently came in and stood at the entrance for about 10 minutes, while several employees walked around the dining room. Not one person looked our way, said hello, or made an effort to seat us. It was as if we were completely ignored.
After waiting with no acknowledgment at all, we ended up leaving. It’s pretty sad, considering I’ve supported this place for so long. I hope the staff can work on being more attentive and welcoming, because experiences like this really turn loyal customers away.
Service: 1
Had breakfast here waitress forgot the toast. After breakfast told waitress to deduct the order of toast she said she couldn't. When I paid by credit card, I did not give a tip. I signed the card and left. The next day when it posted on my account, the waitress Coleen added 6 dollars on my bill. I went and questioned her. She said she didn't know how that happened. I went to Richmond Police Dept. to file a complaint. The officer went and talked to Coleen and she said she made a mistake. The officer got my six bucks back. She said she didn't want me back there. No problem. Beware check your credit card statements from here.
Atmosphere: 4
Food: 4
Service: 1
PEOPLE LOOK AT YOUR RECEIPT PRICE ON MENU DOSE NOT MATCH WHAT THEY CHARGE YOU!!!! WAY OVER CHARGING.BEWARE!!! ALSO CHARGED FOR SOMETHING WE DIDNT ORDOR.WHEN ASKED ABOUT THE $4.00 EXTRA PER MEAL THEY SAID THAT,S THE WAY IT IS!!.AND SAID IT CAME OFF AT THE CASH PRICE,BUT WHEN YOU DO THE MATH THEY RAISE YOU $ AND TAKE OFF $ FOR CASH.AND YOU ARE STILL PAYING MORE.NEVER GOING BACK!!!!
Atmosphere: 1
Food: 1
Service: 1
Great Benedict's. We split a plate of Florentine Benedict's. Plenty of food. Service was slow but we weren't in a hurry.
Atmosphere: 5
Food: 5
Service: 4
1st time at Granny's and it was a good one. Good food, good price, good people! I'll be back for sure.
Atmosphere: 5
Food: 5
Service: 5
I brought my brother here on his birthday. Our servers were Tannya and Colleen and they were fantastic. The food was delicious and the service was fast! They were the only two servers in the restaurant at the time and despite the demanding crowd their service felt personal and professional.
We learned that Tannya was a new employee still in training, we would have never known. Her service was great!
Colleen is an absolute riot. She was making us laugh the whole time as well as providing top-notch service.
My brother was given a birthday treat, which was just the cherry on top.
All around a great experience. We will definitely be making Granny’s Dinner a regular stop!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Tannya and Colleen were absolutely amazing! Tannya is kinda and helpful and Colleen is speedy and hilarious. I love this place and will definitely be back!
Atmosphere: 5
Food: 5
Service: 5
We have been going to Granny's in Richmond since they opened and we go there once a week.. Its always been good, service and food. Something has happened in the last month. Orders dont come out right. The bill isn't right ( watch out for this !☹️ Today bananna French toast came without bananas or whipped cream.( Waitress made a point of asking if we wanted whipped cream) I ordered a lunch special bacon cheeseburger w/ fries and included soup. We were charged for cheeseburger, bacon, and soup☹️. We were told a waitress was working her first day. She didn't wait on us!! The last two times i requested burger rare. It has been well done. We never had this problem before . Unfortunately our tip represented how we felt about our meal. The boss is usually there checking on how satisfied his customers are. He was nowhere to be seen. When the cat's away the mice will play. Sorry, we'll not be back to Granny's anytime soon.
Atmosphere: 1
Food: 2
Service: 1
Love going there for a very good breakfast.
Our server was like the ever ready bunny. What energy! The manager was present and providing best service. Food delcious and large portions.
Atmosphere: 5
Food: 5
Service: 5
Did not hit the spot
Atmosphere: 5
Food: 3
Service: 5
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