The 2 gentleman who made my subs and were very polite and treated me like family. I will definitely be coming to this location from now on.
Atmosphere: 5
Food: 5
Service: 5
Ernie Virgili
I frequently go to this Jersey Mike's because I work nearby. I understand everyone can have a bad day. Unfortunately, Cheryl the manager was having one today. I was charged incorrectly for my chips and drink. When I asked about this, she felt the need to ask out loud and very unprofessionaly what the difference in change should be that i was to get back. To me, it wasn't the amount, it was the point. She was handling another complaint over the phone at the time and wasn't even aware of the situation, but snapped back at me when I asked if I was charged correctly. Very poor customer service for a manager. I'll find a different place for lunch.
Atmosphere: 2
Food: 4
Service: 1
david johnson
Love JM… come to this location regularly….. BUT… You need to listen to peoples order..everything except jalapeños means just that…that includes pickles and the red pepper relish….i ordered paid… and it was done n wrapped before i could even look…. The portions seem smaller. For a 21$ sandwich/25 $ after—- doesn’t seem the same as it used to There seems to have been alot of turnover employee wise. If you got my order right…probably be 5 stars Just a much different experience than ive had the other …say. 10 times
Randy Scott
I recently spoke to a non restaurant franchise in Kenosha and spoke with two different persons on the phone on two different days. I asked the second person if he and the other were owners. He said no. I said the way they represented the store was great, as if they were owners.
I recommend for this Jersey Mike's in Antioch to make sure it's portions on sandwiches are portioned right. Not mostly ham on the Italian. Ordered one a week earlier and it was so perfect it hooked me to decide once a week visit.
Further when customer interaction don't blame calibration of machine (inside operations not needed to be explained or excuses to customer) as portions are proportional. Meat may meet total doesn't meet individual portions. There should not be a such a drastic difference between same sandwiches one week apart. In addition images shows a soaked sandwich with oil and vinegar.
When customer calls don't blame training someone. That is QA on your side never should be revealed to customer as it sounds bad on leadership.
Hopefully this helps improvement as I went 3 or 4 months without visiting on a similar issue in the past. This time was planning on once a week to visit my favorite sub shop chain. Especially convenience online order. Now I'll have to come in to supervise the sandwich maker to assure it's in specs with what I know to be an awesome sub place.
I shouldnt have to do that!
Kenzey Cooke
The gm is disgusting, coughs all over herself and doesn’t wash her hands and talks to customers and employees disrespectful
Atmosphere: 1
Food: 1
Service: 1
Jeff Cox
Very good.
Atmosphere: 5
Food: 5
Service: 5
jon istre
The Sunday morning crew rocks and very polite.
Atmosphere: 5
Food: 5
Service: 5
Abimael Loria
Food was very good . Clean place . Manager Christina was very friendly n talkative.. was worth it every bit
Atmosphere: 5
Food: 5
Service: 5
Chris Harris
I love coming to this location always a friendly meet & greet as you walk through the door. Never have to wait long to order and even to receive your order when it is busy. Clean environment I went for lunch and ordered my Fav #26 Fresh Hot and ready to go! Thank you!
I was craving Jersey Mikes on the way home from work and I decided to stop at this location. GREAT choice on my part! The staff was very friendly and welcoming. The GM Christina (I believe that was her name?) was so nice, helpful, and patient. She made sure that I was sure I knew what I wanted and genuinely seemed to care about all the guests in the restaurant. The restaurant was clean and the food was prepared fairly quickly! Best of all, the food was amazing (I got the Club Sub)! I think I found my new favorite place :). Thanks Jersey Mike's Antioch!!
Atmosphere: 5
Food: 5
Service: 5
erica carrillo
I’d rather drive 30 minutes out of my way to go to this place, the GM is very lovely. Employees are super friendly they treat you like family I will keep going to this location, even though I have one five minutes from my house. Food is one point
Atmosphere: 5
Food: 5
Service: 5
Joe
Great place to eat, Tom's service was amazing and my dinner was great because of it.
Atmosphere: 5
Food: 5
Service: 5
Andrew Levin
Great as always. Thanks Tom for your help and service!
The 2 gentleman who made my subs and were very polite and treated me like family. I will definitely be coming to this location from now on.
Atmosphere: 5
Food: 5
Service: 5
I frequently go to this Jersey Mike's because I work nearby. I understand everyone can have a bad day. Unfortunately, Cheryl the manager was having one today. I was charged incorrectly for my chips and drink. When I asked about this, she felt the need to ask out loud and very unprofessionaly what the difference in change should be that i was to get back. To me, it wasn't the amount, it was the point. She was handling another complaint over the phone at the time and wasn't even aware of the situation, but snapped back at me when I asked if I was charged correctly. Very poor customer service for a manager. I'll find a different place for lunch.
Atmosphere: 2
Food: 4
Service: 1
Love JM… come to this location regularly….. BUT…
You need to listen to peoples order..everything except jalapeños means just that…that includes pickles and the red pepper relish….i ordered paid… and it was done n wrapped before i could even look…. The portions seem smaller.
For a 21$ sandwich/25 $ after—- doesn’t seem the same as it used to
There seems to have been alot of turnover employee wise.
If you got my order right…probably be 5 stars
Just a much different experience than ive had the other …say. 10 times
I recently spoke to a non restaurant franchise in Kenosha and spoke with two different persons on the phone on two different days. I asked the second person if he and the other were owners. He said no. I said the way they represented the store was great, as if they were owners.
I recommend for this Jersey Mike's in Antioch to make sure it's portions on sandwiches are portioned right. Not mostly ham on the Italian. Ordered one a week earlier and it was so perfect it hooked me to decide once a week visit.
Further when customer interaction don't blame calibration of machine (inside operations not needed to be explained or excuses to customer) as portions are proportional. Meat may meet total doesn't meet individual portions. There should not be a such a drastic difference between same sandwiches one week apart. In addition images shows a soaked sandwich with oil and vinegar.
When customer calls don't blame training someone. That is QA on your side never should be revealed to customer as it sounds bad on leadership.
Hopefully this helps improvement as I went 3 or 4 months without visiting on a similar issue in the past. This time was planning on once a week to visit my favorite sub shop chain. Especially convenience online order. Now I'll have to come in to supervise the sandwich maker to assure it's in specs with what I know to be an awesome sub place.
I shouldnt have to do that!
The gm is disgusting, coughs all over herself and doesn’t wash her hands and talks to customers and employees disrespectful
Atmosphere: 1
Food: 1
Service: 1
Very good.
Atmosphere: 5
Food: 5
Service: 5
The Sunday morning crew rocks and very polite.
Atmosphere: 5
Food: 5
Service: 5
Food was very good . Clean place . Manager Christina was very friendly n talkative.. was worth it every bit
Atmosphere: 5
Food: 5
Service: 5
I love coming to this location always a friendly meet & greet as you walk through the door. Never have to wait long to order and even to receive your order when it is busy.
Clean environment
I went for lunch and ordered my Fav #26
Fresh Hot and ready to go!
Thank you!
Atmosphere: 5
Food: 5
Service: 5
Good place and service
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Love the service here!
Atmosphere: 5
Food: 5
Service: 5
I was craving Jersey Mikes on the way home from work and I decided to stop at this location. GREAT choice on my part! The staff was very friendly and welcoming. The GM Christina (I believe that was her name?) was so nice, helpful, and patient. She made sure that I was sure I knew what I wanted and genuinely seemed to care about all the guests in the restaurant. The restaurant was clean and the food was prepared fairly quickly! Best of all, the food was amazing (I got the Club Sub)! I think I found my new favorite place :). Thanks Jersey Mike's Antioch!!
Atmosphere: 5
Food: 5
Service: 5
I’d rather drive 30 minutes out of my way to go to this place, the GM is very lovely. Employees are super friendly they treat you like family I will keep going to this location, even though I have one five minutes from my house. Food is one point
Atmosphere: 5
Food: 5
Service: 5
Great place to eat, Tom's service was amazing and my dinner was great because of it.
Atmosphere: 5
Food: 5
Service: 5
Great as always. Thanks Tom for your help and service!
Atmosphere: 5
Food: 5
Service: 5
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