Burger King

1515 W Dundee Rd, Buffalo Grove
(847) 255-4020

Recent Reviews

K Full

They wouldn't even give me water to for my dog... I told them I feed and water my baby before I feed and water myself . I offered to pay for the water when he flat out told me NO...

malcolm garner

Worst customer service ever. They do not listen and get hostile when they are the ones who mess up. When you bring the issue to them they are rude and turn their backs on you while you’re talking. Also while trying to explain something they got wrong instead of trying to help when they seen me growing more frustrated she laughed in my face making things worst. This is the only BK by me and after trying time and time again i just decide it’s not even worth going anymore. They need to do better

Atmosphere: 1

Food: 1

Service: 1

Barbara Wlodarczyk

Ordered 2 melts today for dinner. They cost close to $7 a piece only for the sandwich. It’s NOT worth the money!!! The meat patties are so small that you are eating mostly breadWhat a rip-

Atmosphere: 1

Food: 1

Service: 2

Joseph Schnaebele

Bad management.

Atmosphere: 1

Food: 1

Service: 1

cristian pelayo

Maria is a rude employee

Cody Puch

Made my order incorrectly and refused to refund me

Deez Nuts

Bathrooms locked and cant use before ordering. Walked right out and went somewhere thats does.

Atmosphere: 1

Food: 1

Service: 1

mighty stark

Saturday Oct 7 12:34 PM ORDER94I always come here night crew knows how to upgrade an order came midday and they couldn’t make the order said they can’t. Then when I ask about it she says oh I don’t know. the lady at the drive through didn’t even want to hand me my receipt she said will leave it in the bag. Lost my whole appetite!

Atmosphere: 2

Food: 3

Service: 2

Kathleen Gusloff

One of the oldest BKs around it was really cool. Alex helped with our order and he was really great! The food was fresh and they got our large order correct. This BK was also very clean. #

Atmosphere: 5

Food: 5

Service: 5

Dominik

When you want to experience third world service and food quality you must check this place out. I have never been to a burger king nastier than this, stale chicken in a bun luke warm. I guess the microwave is not working ?

Atmosphere: 1

Food: 1

Service: 1

Curtis W.

I had to pay for my meal before I could use the restroom I've never had this happen to before service not friendly and welcoming. But it was cleaned that's why I gave them the star.

steve moszczyc

Placed order online it was given to another person, don't knownhow that happened, had to wait like what seemed forever for my order to be brought out.

Food: 4

Service: 2

techguy21

Everything was good except they put too much salt on the

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Bacon Cheeseburger

Melissa

Proclaimed manager Carla was very hostile after taking 4 cars orders before mine while I only had 3 food items and claimed to have no staff.I asked for her name and she got offended about it all I needed was her name. Went inside to find a fully staffed kitchen and asked the other employees as they ignored me, was totally chill about it, don't know why they had to make the situation worse. Love the food but terrible customer service. If you can't take the heat you shouldn't be in the kitchen Carla.

Atmosphere: 1

Food: 5

Service: 1

Michael S.

Where do I start? This is the closest BK to me and one I went to for the last 10 years. It's been in a steady decline for years, but today it bottomed out because of the employees and taking away free water cups. Who stops giving out the cheap clear little plastic cups so patrons can use the free water on the soda machine? If that wasn't an all new low they've also managed to hire a manager and front line worker who cannot speak or understand basic English. When you ask when they stop giving the free cups out and the front line man says last year he is lying through his teeth because it was just a few months ago I got one for my daughter and myself when we ate there. Why lie?!! When I asked the store manager, who SHOULD be able to answer a basic question, he said we sell bottle water. I didn't ask if you sell something I knew you did, I asked when the free water cups stopped? BK is struggling and this location is the perfect example why. Do yourself a favor and give your money to any other joint around here :)

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