Chuck E. Cheese
41 W Rand Rd, Arlington Heights
(847) 577-8801
Recent Reviews
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Good place for kids below 10 years
- Arcade games, small jumping arena
food and fountain drinks available
Good for birthday parties ages 1-5
Kid-friendliness: very kid friendly atmosphere
arcade games, jumping area, small kids games
Wheelchair accessibility: wheelchair accessible door
Atmosphere: 4
Food: 5
Service: 4
Arielle was amazing from walking in till the every end. We visit Chuck E Cheese often. This one is the best. My baby asked her for Chuck E to come out and Arielle / Chuck E put on a Show! Thank you so much for making our visit great! This location was also clean!
Atmosphere: 5
Food: 5
Service: 5
They definitely do stamp hands and do child checks when families arrive and leave. Myself and my children went yesterday and we got stamped and did a child check when we left. We have a monthly pass, so we go there pretty often. All the girls there are nice and helpful.
Atmosphere: 5
Food: 5
Service: 5
100% good especially the food
Atmosphere: 5
Food: 5
Service: 5
Jumping house is $12.00 a kid. Some games didn't work.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Large Cheese Pizza
Been there for the past few months and it gets quite busy and loud on weekends. Sometimes service can be a little slow due to the influx of customers but other than that the staff are very friendly and sweet people. There used to be an older gentleman near the front and he is extremely welcoming and greeted us with smiles. Always a joy to say hi to him. Ariel and Casey are also very attentive and patient. I had some hiccups on my end recently but they were accommodating and kind.
Atmosphere: 3
Food: 4
Service: 5
Recommended dishes: Large Cheese Pizza
Food is fine and the service is good but I feel that there's not enough activity based games. All the games are addictive and I feel not as fun as they used to be. It's better than nothing. I hope they add more physical games.
Atmosphere: 2
Food: 4
Service: 5
Recommended dishes: Chuck E Cheese Meal
Been coming to this chuck e cheese once a month for a few years now. Clean and good variety of games for kids 2 to 11 yo. Weekend get pretty busy but we keep coming back cause the kids love it.
Atmosphere: 4
Food: 4
Service: 4
We hosted my daughter’s 5th birthday party here yesterday, she loves chuck e cheese, she and her friends enjoyed the experience. Taking two stars away since we thought the hostess was rushing us through the entire party.
We booked the mega fun package for 28 kids and it was predicted that there would be some delays since the guest count was large but they seemed to be in hurry to wrap up everything.
She asked my husband to pay for the package in hurry when I was busy with the guests, and he paid with wrong credit card. I had booked the party on my name, she should have asked me to pay! When we asked to void that transaction and charge on a different card, she said the systems are closed for the day, and Manager can only revert the transaction, so come tomorrow. After a busy Monday in office I went to the store only to hear from the manager that she can’t do anything and call the guest service!
We were also not given the ticket blaster experience saying the system is not working!! We spent a lot of $$ on this party and this is not what we expect in return! Although the kids enjoyed party it didn’t leave good impression on us.
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Large Cheese Pizza
Kids have a good time
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Salad bar had old lettuce, and carrots had a pungent taste/smell. No one to check stamped hands of parent and child upon leaving. My grandson had fun, but the fact that anyone can leave without proper check out leaves a horrible impression that this facility doesn’t care about security/safety of children, and that is disturbing. We were there 10 minutes after opening. Even though there were a couple of parties going on, this place was really not that busy. At the end of the day, there is no excuse as to why there was no one in the front to check and see if the children were leaving with the proper parent or adult. My son in law and 4 year old grandson left before my daughter and I, and not one employee was there to check our hand/stamp. My four-year-old grandson could have possibly left with a complete stranger. I thank God that was not the case, but this could very well happen because of their negligence.
Atmosphere: 1
Food: 1
Service: 1
If you have a birthday party, your child will be happy celebrating there a lot of games to enjoy for any ages.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Large Cheese Pizza
Excellent customer service, delicious pizza ? and good family atmosphere, perfect to celebrate a birthday ?
Kid-friendliness: Songs and mascot ready to celebrate and sing for your little one's birthday!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Large Cheese Pizza, Small Dippin Dots, Chuck E Cheese Meal
What an amazing experience! The staff were so welcoming, and went above and beyond to make it a memorable experience! Will definitely be back!
And they have brand new updates to the location coming soon for a grand re-opening! Thank you to the Arlington heights team!
Atmosphere: 5
Food: 5
Service: 5
Awesome Remodel!
Atmosphere: 5
Food: 5
Service: 5
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