Dunkin'
1818 W Northwest Hwy, Arlington Heights
(847) 257-9974
Recent Reviews
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Drinks are always made correctly and staff is friendly and efficient.
Atmosphere: 5
Food: 5
Service: 5
So I went thru the drive thru for a small coffee with 1 creme and 3 sugers...the first cup was filled with curdled creme....so I turned around, went back thru the drive thru..and let them know the problem after a 4 min huddle over the new cup...the gentleman said here's a new cup I will let them know...this is what he gave me....
Service: 1
Dirtiest Dunkin I have come across. I tossed out the food after I noticed how dirty the back and the front is.
Atmosphere: 1
Food: 3
Service: 2
My favorite Dunkin by far. I actually go out of my way to go to this location basically every day. No complaints, love the people, love the coffee! 10/10 recommend 💗
Atmosphere: 5
Food: 5
Service: 5
I can give 0 stars terrible horrible service employees are joking and playing on their phone 📱 and cashier ignoring my order she was just ignoring my order completely I walk out no manners at all I wonder who hire this people
I couldn't figure out what happened...this is the second time I have been to this location, the first time, I had to wait almost 10 minutes for a matcha. This time I was overcharged...and I still think I didn't get the correct amount of money back. The guy at the drive thru had to get someone else to assist, and they still couldn't figure it out. I ordered a large iced coffee and two donuts, and was charged over 11.00. I'm still trying for figure this out, I was asked if I had a gift card, and they could put the difference back on that, I was asked to come back tomorrow, and I can get another coffee at no charge. I just want the problem corrected. They turned around and gave me 4.00. I tried to give this one another chance, it looks like I'll be going somewhere else to get my coffee, since they can't charge anything right
Service: 1
Friendly staff and nice atmosphere. Good place to spend time if you don't know where to go 🙂
Atmosphere: 5
Food: 4
Service: 5
Absolutely my favorite Dunkin to go to! Everyone there is very kind and I have never had any issues here! It is especially nice since they know me now and remember my order :) definitely recommend this location!
Atmosphere: 5
Food: 5
Service: 5
Terrible. Especially early the morning service they will make the wrong drink and overcharge. Will be contacting the better business bureau department.
Atmosphere: 1
Food: 2
Service: 1
My favorite coffee place reasonable prices,customer service
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Coffee Roll, Dunkin' Refreshers, Iced Macchiato, Dunkin' Energy, Dunkin' Lemonade Refreshers, Muffins, Bagels
Restaurantji Recommends
I recommend that the owner !!! check the employees who worked this morning at 7 am.Two guys attacked a customer with threats when the customer asked for extra milk.
Stale day old bagels - very disappointed but seems more typical with Dunkin owners. Had a raisin bagel and threw it out half way thru it.
Atmosphere: 3
Food: 1
Service: 3
What do you want it's Dunkin' Donuts coffee is always good at Dunkin' Donuts but they're Donuts they suck they're frozen and then thawed out so yeah I would never get a donut
Atmosphere: 1
Food: 2
Service: 4
I always order a Carmel cold brew with sweet foam whenever I come to Dunkin Donuts. I have a mild intolerance to chocolate syrup. Why I don’t know but this Dunkin donuts messed up my order and gave a chocolate foam instead of the regular sweet foam. I asked them to re-make it and they told us to move to the front while they did. They give me my order and they just scrapped the chocolate out and added the sweet foam. I can not drink this now. This place is completely careless. So people who have allergies and come here beware because they just remove the allergen and give you the same product.. The next person will not be as lucky as me and go into anaphylaxis shock.
Staff is always Friendly to my 4yr son and his donut/ bagel indecisions.
Atmosphere: 4
Food: 3
Service: 4
Recommended dishes: Bagel with Cream Cheese, Donuts
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