Dunkin'
2106 S Arlington Heights Rd, Arlington Heights
(847) 758-0001
Recent Reviews
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The friendliest and quickest Dunkin I’ve ever been to. The first time I was surprised, then when I went back a day later it was the same great experience!
Service: 5
Slow service a lot of employees yet they don’t know how to do anything such a disappointing location even a toddler can do a better job then all these people together also they burnt my avocado toast that took about 15-20 minutes to make.
Atmosphere: 1
Food: 1
Service: 1
Asked for a simple medium hot coffee. However, it was a cup of HOT WATER MIXED WITH VERY LITTLE COFFEE For 4$ a hot cup of coffee water. BEWARE UPS TEAMSTER & OTHERS. Check your coffee before you drive off.
Atmosphere: 4
Food: 1
Service: 1
Every other Dunkin I go to I never have to put any type of sugar into my coffee because the creamer already the caramel especially already have sugar in it but there's dunking every time I come they can never get my order right I always ask for three caramel which I don't know if they change the caramel or they just don't follow directions or they just do not listen I always have to add sugar. Then when you explain to them that the order is wrong and politely ask if they can remake it I get an attitude or stared at like I'm stupid. Bad enough they close at 6 pm. As well as the kids for the cups leak horribly
Atmosphere: 1
Food: 1
Service: 1
Just make your coffee strong
It’s just cream, water and sugar
Review written 6/27/2025 deducting stars bc of the staples being in food bags with loose food right in bag, not safe
Beautiful landscaped drive thru area though and big parking lot
Also had to ask for a fork 🍴 multiple times before they understood what I meant:
yes, some people don’t like to eat food with their bare hands, lol
There was a language barrier with a new employee in store which is fine but when I got my receipt the order was wrong. I told them and they made we wait 30 minutes and came back with the wrong bagel and two wraps missing. They said sorry drive thru is busy and prioritized. I saw 12 cars get their food before I was even approached bout my order. I asked for a refund since the bagel was wrong and the wraps were missing. Didn’t even want the order at this point and the last argued with me telling me not to waste food? I asked for a refund and she said she couldn’t and to come BACK IN tomorrow morning to see her manager Anushe. I asked what time they will be there and she kept saying morning and I was like if I have to drive back here I need to know what time and then she said 1pm which is not the morning… so who know what time I need to actually go in for the refund tomorrow.
Atmosphere: 1
Food: 1
Service: 1
The place had a really cozy atmosphere. The staff here was super nice with Adelina, Deepika, and Gautham helping us through the decision process by providing in-depth food descriptions. They’re really nice and I will definitely come here again! Shoutout manager too, I’ve heard she’s really nice.
Atmosphere: 5
Food: 5
Service: 5
I dislike making reviews but this one is well deserved this isn’t my first time going to this Dunkin and I’ve been here a couple of times you can call this place a hit or miss they make mistakes so much it’s ridiculous but to get to the main point I always get a iced coffee with cold foam and today I went ordered it through the speaker phone and then I went to the front window and paid for it and then a young lady gives me my drink with no cold foam I don’t make it a big deal I just ask if she would be able to add it on cause they usually tend to forget the order here and so she says they don’t have cold foam and I gave her a questionable face because I’ve been going to Dunkin for the longest and I always get that so then I tell her that that’s what I get all the time and then she proceeds to tell me they don’t have any for that day I’m not upset at the fact they didn’t have any I was upset at the fact I ordered it and they could’ve told me before I even paid but no where in that time frame they said “oh by they way we have no cold foam would you still like it” instead paid for something I didn’t want so basically if you want a headache come to this location! (The girl who attended me was working today at 1:30pm)
Atmosphere: 1
Food: 1
Service: 1
Since Joshua left it’s not the same, the girl with the red neck tattoo is rude and can’t make a coffee to save her life
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Number 1 bummer is, they truck their donuts in, they are not fresh tasting they actually taste a few days old. Bring back the great days when Dunkin donuts cooked their donuts on sight!!!
Atmosphere: 3
Food: 3
Service: 3
Wonderful friendly service great food nice drive through
Atmosphere: 5
Food: 5
Service: 5
Very quick lattes,better than mist places around here, and good service
Atmosphere: 5
Food: 5
Service: 5
I recently visited this Dunkin’ location, and overall, it was a decent experience. The food was fresh and tasty, though there’s room for improvement in variety or consistency. The service was okay but could be more attentive and friendly to create a welcoming atmosphere. The atmosphere of the store was pleasant and clean, making it a comfortable spot to enjoy a quick snack or coffee.
If they work a bit more on customer service, this could be a standout location!
Atmosphere: 4
Food: 3
Service: 4
The attention was super bad, discrimination for being of another nationality
Atmosphere: 3
Food: 3
Service: 1
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