They never answer the phone and their voicemail box is always full. I come to the store when they are supposed to be open and it’s closed. So many times I’ve been wanted to give them business but I cannot get ahold of them.
Scott Beatty
Absolute Garbage service. I took my 90 yr old mother out for what she hoped would be tea and some light fare, what we got was a disgrace. We arrived and were told by the kid behind the counter to go ahead and sit down and someone would see us in 5 minutes. FORTY minutes later, no one had come near us, no one acknowledged us, no one cared that we were in the room, despite a couple of employees bringing things out for others. Not a greeting, not an apology, not a simple glance in our direction. I, myself, am in the service industry and the "service" here or rather, lack of, is unacceptable. This is how you lose business. We will not return and we will be telling our friends and others
Atmosphere: 1
Food: 1
Service: 1
Janet I.
We were at the Bakester today and they were understaffed. Iliya was there working as hard as he could and was doing a great job. Through no fault of his own and under great pressure, he tried to get the job done to keep the restaurant moving. The food was great.
Atmosphere: 4
Food: 5
Service: 5
Mary Connolly Cardwell
What a darling place. A hidden gem in Arlington Heights! The food was wonderful. Unfortunately, probably the worst service ever. After our food was brought to us we never saw our server at our table again. There was one other table of guests so it's not like they were busy. Very disappointing.
Atmosphere: 5
Food: 5
Service: 1
Recommended dishes: High Tea
Clare English
Very disappointing service.
Atmosphere: 4
Food: 4
Service: 1
Tammy McEwen
I Love this Patisserie ! I visit regularly and have brought several friends . I recently brought my Mother who was visiting from Tn and she thoroughly enjoyed the tea service. It was reminiscent of my childhood days in Tennessee when we would enjoy quaint tea houses together . The service is impeccable, the ambiance perfect ,the food quality is superb and the owner is such a gracious ,lovely lady , who knows how to treat her customers . I will definitely continue to return often ,as it surpasses every Chicago tea service I’ve experienced . ?
Atmosphere: 5
Food: 5
Service: 5
Michele Zurlo
I recently hosted a bridal shower at my house and ordered brunch from The Bakester! Sonja was wonderful to work with, very accommodating and her extra touches did not go unnoticed! Everyone loved the quiche, tea sandwiches, scones, tarts...especially they chocolate caramel! I cannot wait for my next event as I will definitely be ordering from The Bakester and Sonja again! Thank you for a wonderful display of sweet and savory deliciousness!
This is an absolute gem of a place. The food was so good, and portions ridiculously generous. I don't remember ever having to take doggy bags from high tea before, and in this case I ended up for enough food for my next meal. Yes, the tea is not loose leaf, but the service and the quality of food make up for that by a long shot. I will be coming back here often!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pistachio Cake, Spinach Quiche, High Tea
Julia Zlatova
My first visit and had an amazing experience on Mother's Day! The owner truly made it special; she is the absolute nicest lady The food, the tea/coffee, the atmosphere and the warmth from the employees is all simply perfect. I will be back whenever I can and wish this business so much continued success :)
The cappuccino here really missed the mark—it was probably the worst I've had in a long time. We stopped in hoping to grab a quick coffee and snack, but unfortunately, this place didn't meet our expectations. Despite the crowd, which seemed more drawn by the unique ambiance than the food, we also ended up without even a single napkin.
Atmosphere: 3
Food: 1
Service: 2
Diana M
This is my go to spot when in hungry for lunch or a delicious treat! The owner is incredibly kind person, it's a pleasure to come in! All their deserts are out of this world, it's a gem in Arlington Heights!
Atmosphere: 5
Food: 5
Service: 5
Lena McCarthy
This place is such a hidden gem that I don’t want to share it with anyone, but I will because this place is truly so special you need to experience it to see.The Bakester is a beautiful cafe with a lovely European feel inside. I place my order at the front register with the owner or other staff. Her cafe latte is the perfect combination of milk and espresso. I also like her teas! I always order a quiche, if there are any left when I show up. My go-to is the spinach and cheese. The mushroom and Swiss is absolutely delicious and that’s is my favorite! I also get one of her fluffy, buttery croissants.If you dine in, like me, they will bring your order out to you in tea cups and coffee cups with saucers. The food is beautifully plated and service is great.I’ve never had anything bad at The Bakester and don’t ever think I will. I’m looking forward to doing high tea one day when finger sandwiches and works!
Parking: Free parking on the street and there’s a lot nearby too
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cupcake, Almond Croissant, Vanilla Cupcakes, Egg & Cheese Croissant, Croissant with 2 Eggs and Cheddar, High Tea
DeLia Micu
What a fabulous and beautiful coffee shop. Each suburb needs one of these. The cappuccino was perfect, not bitter and not too much milk with lots of frost. We also enjoyed a scone and an apricot and cherry tart which were so yummy. The decor is very welcoming. A very lovely place that I’m looking forward to visiting again and hopefully soon.
Atmosphere: 5
Food: 5
Service: 5
Brittany Leckie
We took our almost 4 year old for princess tea. She was so excited, and on best behavior! Our server treated her like a grown up, and let her pick her own tea and everything! Every sip and every bite was delicious. My husband and I were beyond impressed by the whole experience, and will be going back - with adults only this time!
They never answer the phone and their voicemail box is always full. I come to the store when they are supposed to be open and it’s closed. So many times I’ve been wanted to give them business but I cannot get ahold of them.
Absolute Garbage service. I took my 90 yr old mother out for what she hoped would be tea and some light fare, what we got was a disgrace. We arrived and were told by the kid behind the counter to go ahead and sit down and someone would see us in 5 minutes. FORTY minutes later, no one had come near us, no one acknowledged us, no one cared that we were in the room, despite a couple of employees bringing things out for others. Not a greeting, not an apology, not a simple glance in our direction. I, myself, am in the service industry and the "service" here or rather, lack of, is unacceptable. This is how you lose business. We will not return and we will be telling our friends and others
Atmosphere: 1
Food: 1
Service: 1
We were at the Bakester today and they were understaffed. Iliya was there working as hard as he could and was doing a great job. Through no fault of his own and under great pressure, he tried to get the job done to keep the restaurant moving. The food was great.
Atmosphere: 4
Food: 5
Service: 5
What a darling place. A hidden gem in Arlington Heights! The food was wonderful. Unfortunately, probably the worst service ever. After our food was brought to us we never saw our server at our table again. There was one other table of guests so it's not like they were busy. Very disappointing.
Atmosphere: 5
Food: 5
Service: 1
Recommended dishes: High Tea
Very disappointing service.
Atmosphere: 4
Food: 4
Service: 1
I Love this Patisserie ! I visit regularly and have brought several friends . I recently brought my Mother who was visiting from Tn and she thoroughly enjoyed the tea service.
It was reminiscent of my childhood days in Tennessee when we would enjoy quaint tea houses together .
The service is impeccable, the ambiance perfect ,the food quality is superb and the owner is such a gracious ,lovely lady , who knows how to treat her customers . I will definitely continue to return often ,as it surpasses every Chicago tea service I’ve experienced . ?
Atmosphere: 5
Food: 5
Service: 5
I recently hosted a bridal shower at my house and ordered brunch from The Bakester! Sonja was wonderful to work with, very accommodating and her extra touches did not go unnoticed! Everyone loved the quiche, tea sandwiches, scones, tarts...especially they chocolate caramel! I cannot wait for my next event as I will definitely be ordering from The Bakester and Sonja again! Thank you for a wonderful display of sweet and savory deliciousness!
Food: 5
Service: 5
I highly recommend high tea is a must
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Birthday Cake, Pistachio Cake, Cookies, Salad, Crêpes, Spinach Quiche, High Tea
This is an absolute gem of a place. The food was so good, and portions ridiculously generous. I don't remember ever having to take doggy bags from high tea before, and in this case I ended up for enough food for my next meal. Yes, the tea is not loose leaf, but the service and the quality of food make up for that by a long shot. I will be coming back here often!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pistachio Cake, Spinach Quiche, High Tea
My first visit and had an amazing experience on Mother's Day! The owner truly made it special; she is the absolute nicest lady The food, the tea/coffee, the atmosphere and the warmth from the employees is all simply perfect. I will be back whenever I can and wish this business so much continued success :)
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
The cappuccino here really missed the mark—it was probably the worst I've had in a long time. We stopped in hoping to grab a quick coffee and snack, but unfortunately, this place didn't meet our expectations. Despite the crowd, which seemed more drawn by the unique ambiance than the food, we also ended up without even a single napkin.
Atmosphere: 3
Food: 1
Service: 2
This is my go to spot when in hungry for lunch or a delicious treat! The owner is incredibly kind person, it's a pleasure to come in! All their deserts are out of this world, it's a gem in Arlington Heights!
Atmosphere: 5
Food: 5
Service: 5
This place is such a hidden gem that I don’t want to share it with anyone, but I will because this place is truly so special you need to experience it to see.The Bakester is a beautiful cafe with a lovely European feel inside. I place my order at the front register with the owner or other staff. Her cafe latte is the perfect combination of milk and espresso. I also like her teas! I always order a quiche, if there are any left when I show up. My go-to is the spinach and cheese. The mushroom and Swiss is absolutely delicious and that’s is my favorite! I also get one of her fluffy, buttery croissants.If you dine in, like me, they will bring your order out to you in tea cups and coffee cups with saucers. The food is beautifully plated and service is great.I’ve never had anything bad at The Bakester and don’t ever think I will. I’m looking forward to doing high tea one day when finger sandwiches and works!
Parking: Free parking on the street and there’s a lot nearby too
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cupcake, Almond Croissant, Vanilla Cupcakes, Egg & Cheese Croissant, Croissant with 2 Eggs and Cheddar, High Tea
What a fabulous and beautiful coffee shop. Each suburb needs one of these. The cappuccino was perfect, not bitter and not too much milk with lots of frost. We also enjoyed a scone and an apricot and cherry tart which were so yummy. The decor is very welcoming. A very lovely place that I’m looking forward to visiting again and hopefully soon.
Atmosphere: 5
Food: 5
Service: 5
We took our almost 4 year old for princess tea. She was so excited, and on best behavior! Our server treated her like a grown up, and let her pick her own tea and everything! Every sip and every bite was delicious. My husband and I were beyond impressed by the whole experience, and will be going back - with adults only this time!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: High Tea
Loading...