Churro Factory
1650 Premium Outlet Blvd, Aurora
(773) 823-9571
Recent Reviews
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We had allergic reaction after drinking their chocolate milkshake, we never had food allergies before.
Looks like they are using very unhealthy and expired ingredients.
We had to go to ER for treatment.
I urge outlet mall management to shutdown their store in the mall.
Atmosphere: 1
Food: 1
Service: 1
Terrible service towards people and they only make fun of customers.
Today we had a really bad experience. We ordered 4 coffees and 3 churros. When we ordered, the guy was blatantly making fun of us with another girl. How we drink coffee is our problem. We asked for Splenda and they gave us sugar. My friends are from Costa Rica and their seat is different, but that doesn't give them the right to make fun of how we speak English. They need to put people with more professionalism and know how to treat customers, not just disrespectful guys.
Service: 1
I went today had horrible customer service the teenage girl working there needs to find a new job
I just waited in the rain for 15 minutes…. At exactly 6 pm (closing time) they shut off the lights and claimed they were sold out. But there were about 4 of us waiting to buy ours, it’s not our fault service is slow!!!! Sad because I love these churros but service is bad.
Atmosphere: 1
Food: 5
Service: 1
This place is good but lazy teenage girls
Atmosphere: 3
Food: 5
Service: 1
Churros are always fresh and tasty. Lemonade is amazing! Great prices!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Lemonade
Hot, crispy, fresh only wish the filling was in the whole churro but was worth it
Atmosphere: 5
Food: 5
Service: 5
Amazingly fresh and delicious churros! I’m usually not a churro person but everything here is amazing. The employees are very friendly and service is usually very fast!
Kid-friendliness: Right next to the playground.
Atmosphere: 5
Food: 5
Service: 5
Got a strawberry milkshake and a smores churros, both are delicious. The milkshake had next to no flavor, but it was hot out so it was still refreshing. The churros were 10/10 will come back again. I also asked for a box for the smore 1 and it took like 5 mins, but I did recieve 1.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Churro Smore
Restaurantji Recommends
Best funnel cake I’ve had in a long time. Tasted better than the ones you get from the theme park. Will be grabbing everytime I come to the outlet
Horrible customer service this stand is ran by teenage girls at the Aurora Outlets. They filled my lemonade 3/4 of the way and said “that’s how it is”, they take forever with very simple orders because they’re just joking around and talking about their customers. Wouldn’t recommend.
Service: 1
I usually have good service here but today at 8:05pm the cashier told me they can’t do anything but plain churros. Might as well close then & I found it unfair since the line was long and she did take the person in front of me probably because of color to not argue with them. In my opinion I think you might as well close at 8 instead of 9 if you want to leave early and not make anything but plain churros !!!
Atmosphere: 1
Service: 1
Churros were good but the service was not. Cashier seemed absolutely miserable to be at her job, she gave attitude the whole time.
Atmosphere: 1
Food: 5
Service: 1
I loved the chocolate churro!
Food: 5
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