I was refused a refund for a drink I never ordered. Initially the employee went to refund me until the manager came and asked me if I could just "come back tomorrow" for it or take another sandwich in return. I kept explaining that I didn't need or want anything else and that I had to go to work but they continued to try and barter with me. She also tried to blame the mistake on me for "confusing them" while ordering. Eventually I tried to tell them to give the drink to the next guy in line but they refused. I finally told them to just give me a donut or something and let me go as I had to go to work and was holding up the entire drive through. 10/10 would NOT recommend this location, nor will I be back
Atmosphere: 1
Food: 1
Service: 1
brandon sommers
Horrible place, running around like crazy people it’s a zoo and a clown show in this place, I would recommend getting new employees as none of them spoke a lick of English I was very confused and would just nod yes or no I’m not even sure what I got for my order
SUZANNE Christensen
The ice cream is horrible it was all melting, and the one they took from the back tasted like it had melted, and they refroze it it tasted almost spoiled. They had said that they had told the owners, and the owners said they didn't care. If you don't care about your business, then don't have a business.
Atmosphere: 1
Food: 1
Service: 2
Jeremias Tamayo
Excellent coffee. And very good attentionIt's good to have these establishments at this time
Atmosphere: 5
Food: 4
Service: 5
Scott S
This is a terrible Dunkin Donuts. I ordered a dozen donuts for work at 6:30am, and once we tried them at work I could tell that they were at least a day old. Other coworkers have had the same experience at this location. You have been warned.
Atmosphere: 1
Food: 1
Service: 1
Red Moon
I'm furious my coffee have lipsticks ? and I never make up. Its not healthy. I don't drink, i leave new. I never ever come back.
Food: 1
Laura Pepin
How can hash browns be burnt, soggy, oily and foul tasting all at the same time?
Food: 1
Heather H
Always great cold brew!
Gwaps S.
Worst service ever I experienced, not friendly staff, blunted, not even greeting customers
Sandra “Sandy” Saenz
The service was excellent the portion size was extreme just the way I like it I love a lot LOL so needless to say they make sure to scoop up a lot of ice cream LOL great service thank you so
Best DD in the area. I've been to nearly every DD in a 15 mile radius 9f the Bartlett location, and this is the most consistent DD.
Atmosphere: 5
Food: 5
Service: 5
Vannareth Son
I like it lots. Good ice cream and good birthday cake.
Atmosphere: 4
Food: 4
Service: 4
Steve Pelczarski
Best coffee you can get anywhere.
Atmosphere: 5
Food: 5
Service: 5
Jordan Serrano
We’ve been to this location multiple times, and the customer service is very poor. Quality of food is ok, but the service is terrible.
Natalie McQueen
I went there in the morning to get one breakfast sandwich, a large iced latte, and a doughnut. When I got to the window, I saw my bill was almost $30. I asked the woman at the window, it’s $30 for three items? She said yes and charged me. I got the receipt and saw they charged me for 3 breakfast sandwiches. Then a rude man came to the window and tried to tell me I ordered three when I ordered one. I kept telling him that I ordered one and he kept telling me I ordered three. I know what I ordered. Very unprofessional customer service, I will not be back. Worse location to go to in Bartlett. I constantly have issues with that location.
I was refused a refund for a drink I never ordered. Initially the employee went to refund me until the manager came and asked me if I could just "come back tomorrow" for it or take another sandwich in return. I kept explaining that I didn't need or want anything else and that I had to go to work but they continued to try and barter with me. She also tried to blame the mistake on me for "confusing them" while ordering. Eventually I tried to tell them to give the drink to the next guy in line but they refused. I finally told them to just give me a donut or something and let me go as I had to go to work and was holding up the entire drive through. 10/10 would NOT recommend this location, nor will I be back
Atmosphere: 1
Food: 1
Service: 1
Horrible place, running around like crazy people it’s a zoo and a clown show in this place, I would recommend getting new employees as none of them spoke a lick of English I was very confused and would just nod yes or no I’m not even sure what I got for my order
The ice cream is horrible it was all melting, and the one they took from the back tasted like it had melted, and they refroze it it tasted almost spoiled. They had said that they had told the owners, and the owners said they didn't care. If you don't care about your business, then don't have a business.
Atmosphere: 1
Food: 1
Service: 2
Excellent coffee. And very good attentionIt's good to have these establishments at this time
Atmosphere: 5
Food: 4
Service: 5
This is a terrible Dunkin Donuts. I ordered a dozen donuts for work at 6:30am, and once we tried them at work I could tell that they were at least a day old. Other coworkers have had the same experience at this location. You have been warned.
Atmosphere: 1
Food: 1
Service: 1
I'm furious my coffee have lipsticks ? and I never make up. Its not healthy. I don't drink, i leave new. I never ever come back.
Food: 1
How can hash browns be burnt, soggy, oily and foul tasting all at the same time?
Food: 1
Always great cold brew!
Worst service ever I experienced, not friendly staff, blunted, not even greeting customers
The service was excellent the portion size was extreme just the way I like it I love a lot LOL so needless to say they make sure to scoop up a lot of ice cream LOL great service thank you so
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Best DD in the area. I've been to nearly every DD in a 15 mile radius 9f the Bartlett location, and this is the most consistent DD.
Atmosphere: 5
Food: 5
Service: 5
I like it lots. Good ice cream and good birthday cake.
Atmosphere: 4
Food: 4
Service: 4
Best coffee you can get anywhere.
Atmosphere: 5
Food: 5
Service: 5
We’ve been to this location multiple times, and the customer service is very poor. Quality of food is ok, but the service is terrible.
I went there in the morning to get one breakfast sandwich, a large iced latte, and a doughnut. When I got to the window, I saw my bill was almost $30. I asked the woman at the window, it’s $30 for three items? She said yes and charged me. I got the receipt and saw they charged me for 3 breakfast sandwiches. Then a rude man came to the window and tried to tell me I ordered three when I ordered one. I kept telling him that I ordered one and he kept telling me I ordered three. I know what I ordered. Very unprofessional customer service, I will not be back. Worse location to go to in Bartlett. I constantly have issues with that location.