I wish I had read the reviews before I went to this location. I ordered 2 foot longs and before I even picked my veggies, the girl asked if I had a coupon. Not sure why they ask ahead of paying so I asked her why. She acted like she conviently can't speak English. She muttered something like the Philly is not included in the coupon, but I ordered turkey and chicken. Then I asked for a plastic bag since I had 2 sandwiches, 2 chips, and 3 cookies. She pointed to the paper bag that she had stuffed with 2 footlongs and 3 cookies. I had to carry everything else separately along with my purse. The other review is 100% on point - she skimps on ingredients like it's coming out of her own personal pocket. Never again!!!
Atmosphere: 1
Food: 1
Service: 1
Barry Kaplan
Horrible experience. Expect problems and no customer service.
My nightmare started last Sunday when I ordered a sandwich in the app at a little before 6pm. Their hours in Google says they are open to 7pm, so it should be good. Their system accepted the order and debited my card. It said the order was being built so I headed to the store which is inside a BP gas station and has a Dunkin as well. When I got there a few minutes later, the lights were off and they were just about done with their end of night closing tasks, so they had likely started shutting down well before they actually closed. I spoke with girl there who told me they close @ 6pm. I explained that they're system took my order and told me it was being built. I obviously was not getting my sandwich, and she took my name and phone number and said she would call me the next day after she cancelled the order. She did not call and the transaction went through. I heard nothing on Monday or Tuesday, so they clearly did not care.
I went in on Wednesday and they were somewhat aware of my situation and called their manager to discuss. They would not give me a refund, but offered me the sandwich that I had already paid for. So, I was hungry and just decided to take the sandwich.
She built the sandwich skimping on every item, like the costs were coming directly out of her pocket. She focused on the center of the sandwich and neglecting ingredients on the ends. She did however over spice the sandwich by accidentally dumping an obnoxious amount of salt and pepper on the center veggies and not consistent throughout the sandwich.
Then I asked to make it a combo with chips and a drink, which is $2.99 extra. If I was the manager, I would give that to the customer for free to compensate for the entire bad situation and especially for not following up, which is inexcusable. A good manager would put a smile on their customers face, and make it right. But, that did not happen here. They could care less about their customers and don't understand how to run a retail operation. No, not only did they not do that, she tried to charge me the full price (about $5) for the chips and drink and would not give me the combo deal price because she said the sandwich was considered "waste" in her register. I explained that I paid for the sandwich already but she did not understand and would only charge the full price and got very indignant with me. It was at that point that I told her I was never coming back and did not take the chips and drink.
What I did not realize until I got home, was just how bad the sandwich was. The bread was stale and crumbly, the lettuce was partially brownish and wilted, the tomatoes mushy and had a bad taste to them, but the worst was the pickles. They were old, translucent, and ransid. I got through about two or three bites and tossed the whole thing out.
My friends don't go there because they say it's a food place inside a gas station and that is what is expected from a place like that. I truly gave them a chance, but that has now ended in disaster and I learned a lesson about gas station food. I thought Subway would have standards and train their people well. I was wrong.
There is rarely anyone in there when I have gone and now they will have one less person from a dwindling group of people who gave them a chance.
Atmosphere: 1
Food: 1
Service: 1
Natosha Jackson
Customer service is soo good I always go here
Atmosphere: 5
Food: 5
Service: 5
GOLDEN HILL GUNMA JAGDISH CHAUDHARI
I buy foot-long veggie delight sandwich. I love the veggie sandwich. Nice and fast service thanks.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich, Coca-Cola, Chocolate Chip Cookie, Cookies
Liz Boyle
Went in for a sandwich and the girl taking care of me was talking to someone the whole time with her earbud in. I'm sorry when I worked retail I always gave my customers my full attention. It's Subway I know but your making my sandwich
BIG KIDZ SHOW
They put water into their soup and food looks
Atmosphere: 1
Food: 1
Service: 1
Phuong Peter
I usually like going to this subway but I went on a Thursday night 30 min before closing. They didn’t even offer the dinner feast they had advertised up front and I ended up paying full price. She was just too busy trying to close up shop and I wasn’t the last customer to order.
Atmosphere: 2
Food: 4
Service: 2
Gilbretta Edwards
BE CARE!!! Went in and purchased food and was charged and automatic gratuity. Asked for a refund and the lady said she doesn't know how to do that on the register.
Atmosphere: 1
Food: 1
Service: 1
nilesh patel
Had very bad experience of this subway locationI ordered online and instead of putting sauce in the sandwich I asked to give it on the side , but they changed extra for the sauce on the side . It wasn’t really extra sauce I asked bcoz I wanted eat the sandwich later not right away so it won’t be Saugus when I eatThe lady employee was really rude .
They claimed since I ordered a 2 for $17.99 and 2 six inch subs they couldn't ring it up together so I was taxed twice. #robbery
Meet patel
Disgusting food i ever had , everything was old stuffEmployee should focus on quality and quantity as well
Isabel Torres
Everything it’s old the bread ? the meat the lettuce looks brown terrible experience definitely never come back to this location
Ali Quadri
Bread was stale and didn’t taste right
Adrian Brigham
EXTREMELY rude service, brown lettuce and old meat. Totally incompetent staff that talks on the phone rather than pay attention to the customers. Gave up and went to another Subway down the road.
No recommended for many reasons.
Atmosphere: 1
Food: 1
Service: 1
I wish I had read the reviews before I went to this location. I ordered 2 foot longs and before I even picked my veggies, the girl asked if I had a coupon. Not sure why they ask ahead of paying so I asked her why. She acted like she conviently can't speak English. She muttered something like the Philly is not included in the coupon, but I ordered turkey and chicken. Then I asked for a plastic bag since I had 2 sandwiches, 2 chips, and 3 cookies. She pointed to the paper bag that she had stuffed with 2 footlongs and 3 cookies. I had to carry everything else separately along with my purse. The other review is 100% on point - she skimps on ingredients like it's coming out of her own personal pocket. Never again!!!
Atmosphere: 1
Food: 1
Service: 1
Horrible experience. Expect problems and no customer service.
My nightmare started last Sunday when I ordered a sandwich in the app at a little before 6pm. Their hours in Google says they are open to 7pm, so it should be good. Their system accepted the order and debited my card. It said the order was being built so I headed to the store which is inside a BP gas station and has a Dunkin as well. When I got there a few minutes later, the lights were off and they were just about done with their end of night closing tasks, so they had likely started shutting down well before they actually closed. I spoke with girl there who told me they close @ 6pm. I explained that they're system took my order and told me it was being built. I obviously was not getting my sandwich, and she took my name and phone number and said she would call me the next day after she cancelled the order. She did not call and the transaction went through. I heard nothing on Monday or Tuesday, so they clearly did not care.
I went in on Wednesday and they were somewhat aware of my situation and called their manager to discuss. They would not give me a refund, but offered me the sandwich that I had already paid for. So, I was hungry and just decided to take the sandwich.
She built the sandwich skimping on every item, like the costs were coming directly out of her pocket. She focused on the center of the sandwich and neglecting ingredients on the ends. She did however over spice the sandwich by accidentally dumping an obnoxious amount of salt and pepper on the center veggies and not consistent throughout the sandwich.
Then I asked to make it a combo with chips and a drink, which is $2.99 extra. If I was the manager, I would give that to the customer for free to compensate for the entire bad situation and especially for not following up, which is inexcusable. A good manager would put a smile on their customers face, and make it right. But, that did not happen here. They could care less about their customers and don't understand how to run a retail operation. No, not only did they not do that, she tried to charge me the full price (about $5) for the chips and drink and would not give me the combo deal price because she said the sandwich was considered "waste" in her register. I explained that I paid for the sandwich already but she did not understand and would only charge the full price and got very indignant with me. It was at that point that I told her I was never coming back and did not take the chips and drink.
What I did not realize until I got home, was just how bad the sandwich was. The bread was stale and crumbly, the lettuce was partially brownish and wilted, the tomatoes mushy and had a bad taste to them, but the worst was the pickles. They were old, translucent, and ransid. I got through about two or three bites and tossed the whole thing out.
My friends don't go there because they say it's a food place inside a gas station and that is what is expected from a place like that. I truly gave them a chance, but that has now ended in disaster and I learned a lesson about gas station food. I thought Subway would have standards and train their people well. I was wrong.
There is rarely anyone in there when I have gone and now they will have one less person from a dwindling group of people who gave them a chance.
Atmosphere: 1
Food: 1
Service: 1
Customer service is soo good I always go here
Atmosphere: 5
Food: 5
Service: 5
I buy foot-long veggie delight sandwich. I love the veggie sandwich. Nice and fast service thanks.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich, Coca-Cola, Chocolate Chip Cookie, Cookies
Went in for a sandwich and the girl taking care of me was talking to someone the whole time with her earbud in. I'm sorry when I worked retail I always gave my customers my full attention. It's Subway I know but your making my sandwich
They put water into their soup and food looks
Atmosphere: 1
Food: 1
Service: 1
I usually like going to this subway but I went on a Thursday night 30 min before closing. They didn’t even offer the dinner feast they had advertised up front and I ended up paying full price. She was just too busy trying to close up shop and I wasn’t the last customer to order.
Atmosphere: 2
Food: 4
Service: 2
BE CARE!!! Went in and purchased food and was charged and automatic gratuity. Asked for a refund and the lady said she doesn't know how to do that on the register.
Atmosphere: 1
Food: 1
Service: 1
Had very bad experience of this subway locationI ordered online and instead of putting sauce in the sandwich I asked to give it on the side , but they changed extra for the sauce on the side . It wasn’t really extra sauce I asked bcoz I wanted eat the sandwich later not right away so it won’t be Saugus when I eatThe lady employee was really rude .
Restaurantji Recommends
They claimed since I ordered a 2 for $17.99 and 2 six inch subs they couldn't ring it up together so I was taxed twice. #robbery
Disgusting food i ever had , everything was old stuffEmployee should focus on quality and quantity as well
Everything it’s old the bread ? the meat the lettuce looks brown terrible experience definitely never come back to this location
Bread was stale and didn’t taste right
EXTREMELY rude service, brown lettuce and old meat. Totally incompetent staff that talks on the phone rather than pay attention to the customers. Gave up and went to another Subway down the road.
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