Entered store at 8:15 pm. Store closes at 10:00 pm. All sides were already pulled and staff acted disgusted that we couldn't tell them what we wanted in our bowls. I asked if they were closing early. They said no they just wanted to clean up. At least 10 other customers came into the store during the time we were there. Half of them left. Corporate needs to do something about the management at this location.
Tina
Food was good, service staff hardly wanted to engage Place was clean
Owen Haymond
Rice is usually hard along with a 50/50 chance of bouncy chicken DO NOT go at dinner time its a roll between not getting food bc nothing is even ready or waiting like 20 mins
Valerie Medchill
I used the app to order pickup from our local chipotle in Batavia, IL. I ordered a burrito with no dairy as my son who is breastfeeding is allergic. There’s no spot to write in an allergy so I just purposefully ordered it without sour cream and cheese. Upon my second bite, I realize there is both sour cream and cheese on it, which exposes my son via my first bite I swallowed. I called the restaurant and they tried to blame me for not indicating an allergy (again no place to write a note for this). They refused to re-deliver my burrito or give my money back unless I came back to the store (I couldn’t). I reached out to corporate who said they would “talk to the store”. I then asked for my money back and they only offered BOGO. The customer service in an allergy exposure was extremely disappointing-people can have life threatening situations over this! I had no dinner and didn’t even get my money back!
TwistedJohnX
The portions keep getting smaller and smaller… I asked the worker to add a little bit more and she was extremely rude and started talking to another associate in Spanish about me. They didn’t even care a bit. I paid $15 and the bowl was half empty
Good ole country boy
They will give you barley anything if you order a bowl and will be rude as hell to you if you ask if they can give you what you actrully paid for SMFH I hope the employees see this… give your customers propionate amounts instead of being rude about it kinda pathetic I even have to write this when common sense isn’t a hard thing
Gloria Smith
Favorite spot for burrito to go! Friendly staff but I don’t much like eat in dining there - loud, crow of kids last time I went there. Excellent food and the credit card machine doesn’t ask for tips! That’s REALLY unusual. Like Chipotle a lot and many locations
Asim Khan
OK for a quick bite but there are many other options available with same type but better tasting food
Daniel Benson
Ordered online and it was ready when I got there
Cristal Figue
The meat is not cooked right?! It’s horrible, called the store and no one is picking up.
Good food. Adequate service. I would go back. Definitely.
Thom Barrett
Good food. Not quite hot. But it was for CarryOut.
Andrew D
This location has staff that understands your hunger level and doesn’t skimp out on the position size of what you select (or maybe I’ve just been lucky). They’re better at hiding their judgment when your burrito requires an another tortilla to wrap it fully and is as large as a gym goers bicep.
Looking forward to my next visit!
hellafrosty666
1 star for the copy n paste eye sore on the side of the road
Entered store at 8:15 pm. Store closes at 10:00 pm. All sides were already pulled and staff acted disgusted that we couldn't tell them what we wanted in our bowls. I asked if they were closing early. They said no they just wanted to clean up. At least 10 other customers came into the store during the time we were there. Half of them left. Corporate needs to do something about the management at this location.
Food was good, service staff hardly wanted to engage
Place was clean
Rice is usually hard along with a 50/50 chance of bouncy chicken
DO NOT go at dinner time its a roll between not getting food bc nothing is even ready or waiting like 20 mins
I used the app to order pickup from our local chipotle in Batavia, IL. I ordered a burrito with no dairy as my son who is breastfeeding is allergic. There’s no spot to write in an allergy so I just purposefully ordered it without sour cream and cheese. Upon my second bite, I realize there is both sour cream and cheese on it, which exposes my son via my first bite I swallowed. I called the restaurant and they tried to blame me for not indicating an allergy (again no place to write a note for this). They refused to re-deliver my burrito or give my money back unless I came back to the store (I couldn’t). I reached out to corporate who said they would “talk to the store”. I then asked for my money back and they only offered BOGO. The customer service in an allergy exposure was extremely disappointing-people can have life threatening situations over this! I had no dinner and didn’t even get my money back!
The portions keep getting smaller and smaller… I asked the worker to add a little bit more and she was extremely rude and started talking to another associate in Spanish about me. They didn’t even care a bit. I paid $15 and the bowl was half empty
They will give you barley anything if you order a bowl and will be rude as hell to you if you ask if they can give you what you actrully paid for SMFH I hope the employees see this… give your customers propionate amounts instead of being rude about it kinda pathetic I even have to write this when common sense isn’t a hard thing
Favorite spot for burrito to go! Friendly staff but I don’t much like eat in dining there - loud, crow of kids last time I went there. Excellent food and the credit card machine doesn’t ask for tips! That’s REALLY unusual. Like Chipotle a lot and many locations
OK for a quick bite but there are many other options available with same type but better tasting food
Ordered online and it was ready when I got there
The meat is not cooked right?! It’s horrible, called the store and no one is picking up.
Restaurantji Recommends
Good portions at this one. friendly staff.
Good food. Adequate service. I would go back. Definitely.
Good food. Not quite hot. But it was for CarryOut.
This location has staff that understands your hunger level and doesn’t skimp out on the position size of what you select (or maybe I’ve just been lucky). They’re better at hiding their judgment when your burrito requires an another tortilla to wrap it fully and is as large as a gym goers bicep.
Looking forward to my next visit!
1 star for the copy n paste eye sore on the side of the road
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