I made a mistake and went thru the drive thru for my mobile order. There was no one else in line and the guy told me off twice for not going inside for my walk in. Once I understand , twice is too much.
Ginger
This is a regular spot. Great staff!
Atmosphere: 5
Food: 5
Service: 5
mere bettcher
Do not order any food from this specific location! The bread is never toasted and just plain bread pulled out from the bag. The hashbrowns must be made the night before and left out under a heater. Disgusting!
Atmosphere: 2
Food: 1
Service: 4
Milda W
They used to be much better, but the last couple of times we got good from there have been less than great. Twice they only gave us 1 sandwich when we ordered two, and then in the last month or so, their hash browns have been horrible: burnt and dry, like they were premade and then microwaved. The tots are usually my favorite, and I've thrown them away both times. Don't think I'll be going back there for a while.
Atmosphere: 3
Food: 2
Service: 4
Samantha Schneider
Typically, I don't care to comment or complain, but this location often messes up our orders, and mobile orders go missing. Today, I went to pick up my mobile order and was told they never got one and to check other nearby locations... I checked, and the app did say this location. So I went inside, and my order was on the counter already.
Service: 2
Jasmine Bandlow
Samantha is a hardworking and very nice ?
Atmosphere: 5
Food: 5
Service: 5
Mahlet Lowe
Today I had the worst interaction! I don't know what kind of business practice this place adheres to but I didn't certainly deserve to be yelled at. My husband and I went to order coffee and donut. We proceeded to let the guy know what we wanted when he suddenly started screaming. We looked at him in confusion I guess we ordered to fast but why not communicate without nastiness? I avoid confrontation at all cost and also have the utmost respect to people that work in customerservice. I was disappointed to say the least. Do better!!
Service: 1
mcsamii 216
the manager samantha is super sweet! even though she has many other people come in, she remembers my order every time! samantha is just amazing :)
6tray 6
I go here every morning to get a coffee and everytime I'm greeted by Sam or Amber who are very friendly and goes above and beyond for great service!
Did they seriously gave me my donut like this ??...the morning lady didn't even do my drink right it taste like water and my half donut that who knows if they ate it or what .... disappointed they are the worst I went tody 09/13 and gave me my order wrong and the freaking bagel was super hot that I burn myself need new management here the people are 0 friendly
Anonymous Account
I love going to this one. Samatha is friendly and solves any issues right away. Been going her for years. She onows my wife and i order by heart!
jessica kasten
When I'm in Batavia this is my go-to spot my girl Samantha does great job. Best CS I've had !
Coffee is watered down
I made a mistake and went thru the drive thru for my mobile order. There was no one else in line and the guy told me off twice for not going inside for my walk in. Once I understand , twice is too much.
This is a regular spot. Great staff!
Atmosphere: 5
Food: 5
Service: 5
Do not order any food from this specific location! The bread is never toasted and just plain bread pulled out from the bag. The hashbrowns must be made the night before and left out under a heater. Disgusting!
Atmosphere: 2
Food: 1
Service: 4
They used to be much better, but the last couple of times we got good from there have been less than great. Twice they only gave us 1 sandwich when we ordered two, and then in the last month or so, their hash browns have been horrible: burnt and dry, like they were premade and then microwaved. The tots are usually my favorite, and I've thrown them away both times. Don't think I'll be going back there for a while.
Atmosphere: 3
Food: 2
Service: 4
Typically, I don't care to comment or complain, but this location often messes up our orders, and mobile orders go missing. Today, I went to pick up my mobile order and was told they never got one and to check other nearby locations... I checked, and the app did say this location. So I went inside, and my order was on the counter already.
Service: 2
Samantha is a hardworking and very nice ?
Atmosphere: 5
Food: 5
Service: 5
Today I had the worst interaction! I don't know what kind of business practice this place adheres to but I didn't certainly deserve to be yelled at. My husband and I went to order coffee and donut. We proceeded to let the guy know what we wanted when he suddenly started screaming. We looked at him in confusion I guess we ordered to fast but why not communicate without nastiness? I avoid confrontation at all cost and also have the utmost respect to people that work in customerservice. I was disappointed to say the least. Do better!!
Service: 1
the manager samantha is super sweet! even though she has many other people come in, she remembers my order every time! samantha is just amazing :)
I go here every morning to get a coffee and everytime I'm greeted by Sam or Amber who are very friendly and goes above and beyond for great service!
Restaurantji Recommends
Very bad service, very hard bread
Did they seriously gave me my donut like this ??...the morning lady didn't even do my drink right it taste like water and my half donut that who knows if they ate it or what .... disappointed they are the worst I went tody 09/13 and gave me my order wrong and the freaking bagel was super hot that I burn myself need new management here the people are 0 friendly
I love going to this one. Samatha is friendly and solves any issues right away. Been going her for years. She onows my wife and i order by heart!
When I'm in Batavia this is my go-to spot my girl Samantha does great job. Best CS I've had !
As always they take care of me!
Atmosphere: 5
Food: 5
Service: 5
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