I canceled my Factor meals because I was doing the keto plan and they were very high in carbohydrates. Once I canceled, my final box was suddenly delayed over 24 hours getting to me and was missing meals. I was credited to my account for the missing meals. What good is a credit for something I no longer subscribe to? 10/10 do not recommend Factor. I might have considered resubscribing when it better fits my dietary needs, but no longer.
Anyeline Lazo
Terrible Service and Disrespect to Customers
I have had multiple issues with Factor and it’s always the same: the food never arrives on time. I pay to receive my meals on Mondays, but they constantly arrive late or don’t arrive at all. This week, according to their app, my order was “delivered,” but that was a lie.
If I don’t reach out to complain, who knows in what condition the food would arrive, since they don’t even update tracking and sometimes it arrives damaged due to poor handling in transit. This happened so many times that I ended up canceling my subscription.
Their customer service only offers apologies and credits, but never solves the real problem. It’s frustrating to pay for a service that doesn’t deliver on its promise and be left without food for the week. I do not recommend Factor to anyone.
Jacob Brooks-Madgey
Food is not great, and they make you go through 15 steps to cancel your subscription. Worst meal prep experience by far.
Gary Margolis
Everything from poor delivery service to rude, obnoxious customer service and disgusting unrefrigerated food that all you can do is throw out make there's an absolute no. Hellofresh wasn't doing so well as seen in the reviews so they thought by misleading the public and creating Factor one that everything would change but the truth is no name change is going to make up for all the issues they have had in the past under the Hellofresh name. I had seen the delivery guy parked outside sitting in the driver's seat eating the very same meals I'd have to assume that maybe this is why meals are missing from the customers orders. This proves to be more than an inconvenience and more like a big waste of time and money. So after further research on Google it was easy to find the Real reviews & ratings on Factor 1 and Hello fresh and not just those company websites and sponsored websites that remove the lower ratings to manipulate they're true ratings that make this look like it's the best thing since apple pie which they are definitely not. So in the end it's best to save your money buy your food and make it yourself.
Lance Sheridan
There are a multitude of companies that will deliver meals to your door, including Hello Fresh; Hungry Root; and Factor. Depending on your budget and needs, you can order from any of the above, saving you time and money vs. having to run out to the grocery store. If you’re a person who loves to cook, then I would suggest Hello Fresh. If you’re looking for a meal in under twenty minutes, then Hungry Root would be right up your alley. And then there’s Factor- my pick for a delicious, high protein meal in five minutes. *The only drawback with Factor is they do not offer any extras like fruit or breakfast.
Love the 43rd State
I only had facto for six weeks , and nine of the meals came to my door at the point of room temperature and questionable to rotten. Factor is a complete scam maybe not completely at the fault of factor as they rely on people to deliver their product but either way it is questionable if it's edible. Let me give you an example you come home to your factor at your doorstep. You place it at the counter 30 minutes later you're ready to cook it and the food is completely room temperature do you cook it? If you try to research factor, they put an_after the R. So it's FACTOR_
Rhonda Hammonds
When you inquire about services they force you to give your billing information prior to meal selection. Due to allergies there were only 3 food options that were feasible for me. Therefore, I canceled my subscription and a few days later I was still charged. Called the call center and it was the worse experience ever. Loud music in the background like they are at the club and the rep is constantly putting you on hold with music while speaking. Then he gets silent to avoid the ordeal. This company is just fraud all the way around.
Maurice Myers
This is the worse experience ever. I made order of steak and shrimp and chicken breast meals. They took a week to take fund out order never came week after funds come out of account and delivery come 16 meals all chicken thighs and ground pork. 🤢 189.00 dollars
judith freedman
I did not even sign up on this service, but I guess browsing it, they automatically started an account for me. I received a box one week ago that I did not order, and was charged!! I don’t even eat the food they sent!! I called, chatted, spoke to 2 people to clearly explain to cancel this…. I do not want their food or any contact with them. That was a week ago. Today, I received another box😠 DO NOT GO NEAR THIS COMPANY!! THEY ARE THIEVES!!!!
SRSDavie
Be careful. They make you enter your credit card info to open an account to view all the meal options and be able to filter allergy preferences. As soon as I made the account and saw that I couldn't use them as they clearly state they use a facility with peanuts/dairy, I declined the first auto order and cancelled account. Four days later, my credit card was charged. After speaking with a rep via the # provided ((888) 573-5727), he said I should have cancelled my first order before cancelling account otherwise, they charge. I told him that I DID EXACTLY THAT. He said he could not see any of that on his end and there was nothing he could do. Now doing a CC dispute.
Edit: Charge was refunded. I got an email saying there was a delay in delivery, then another email saying the box (meals I did not order) was damaged or lost in transit. They refunded my CC so that's good. All in all....this was a headache and time consuming struggle on my end. Perhaps they mean well, perhaps they need more knowledgeable employees, need to update their website, etc. I'm going to bump my star up just one, as that feels fair. Still quite sketchy feeling how this went down and I hope it doesn't happen to someone else.
I’m a 66 yr old Army Vet and recent 6-bypass open-heart surgery patient and I chose this meal service during rehab and recovery. They spend alot on digital advertising to promote their quality, but unfortunately they have a real issue delivering on it. Several of my deliveries have been days late and I canceled today after not receiving it two days late. Their menu is limited and has actually become more so each week and doesn’t offer the diet or repeat order favorite options of other services like CookUnity. I’ve had weekly orders arrive missing meals or with expired meals. I’ve had orders arrive days late four times. And although I try to choose a fish protein based diet, there are weeks where there are no fish options… that’s just crazy. And the portions, especially their veggie sides are so small that you would literally send them back if a plate was delivered to you this way in a restaurant. For any persons on a heart/diabetes based diet, you can’t get a healthy calorie based meal. Their communication and notifications are terrible. I wasn’t notified that my delivery wouldn’t be arriving until 8 PM at night after I had already missed that day meals. In the notification, they informed me that it would not be delivered until the following day and then it still did not arrive. No email or text notification so now I’ve gone two days without meals. On the third day, I canceled my service. And they didn’t offer any customer resolution or discount on future orders? If you’re a senior depending on these meals or a person suffering health challenges depending on these meals, this is not a good company for you.
Adrian Perez
Please read, as I do NOT leave reviews that are less than 5 star. Even if the experience is not good. I joined Factor not knowing that it was a subscription service, and that it takes 10 days to receive your food. I then cancelled the same day, I still received a charge to my CC, 5 days after subscription cancellation. I called to ask what happened. Apparently, subscription and order cancellation are 2 different things (even tho I never placed an order). I asked for a refund. I asked to make sure that no food would be delivered. The delivery date was still 5 days away. 5 days more, no refund. I called again and the agent said that a refund was not processed and that they would do the processing now. After 1 more day, the food still arrived. Keep in mind that I never put in an order. 36 meals delivered - 26 of them being Chicken, and I’m not a Pollotarian. Chicken Thighs & Wild Rice is something that I would never order. I received 8 of them.
Anne Bean
Never received my first box on stated day, but did receive an e-mail telling me that my box was damaged, and I was refunded my promo amt of ~$11. I was charged ~$84 on the day of the email for my “2nd shipment” even thought it wasn’t to be shipped out a week later. I called customer service asking if they could just send me the first order again, and if I like the meals I would continue with 2nd shipment and subscription. I was told no, bc my first shipment was shipped out, that my second order was already being processed. So I’m basically out close to $100 for 6 meals that I may not like. I ended up getting transferred to a supervisor who, after much back forth, refunded me ~$83. I REALLY wanted to like this company, but now I see why their reviews are so bad. TERRIBLE customer service.
Crista Candela
Literally THE WORST meal delivery. First box was supposed to come Monday, they sent an email saying it was late with 0 accommodation. Tuesday at 6pm it still hasn't showed up. Call customer service and wait 15 min for someone to answer only to hang up on me without assisting me at all. Have had meal deliver for years, hungryroot, hello fresh, home chef, all top notch and amazing customer service. Factor is a disgrace, don't waste your time or money.
Ryan Kmick
I was happy with the food, all the options Factor offers, and the comfort in knowing the delivery is going to be on the day they said it would be. All that along with the fact that the packaging is always delivered without damages or issues. Great for a quick healthy meal.
I canceled my Factor meals because I was doing the keto plan and they were very high in carbohydrates. Once I canceled, my final box was suddenly delayed over 24 hours getting to me and was missing meals. I was credited to my account for the missing meals. What good is a credit for something I no longer subscribe to? 10/10 do not recommend Factor. I might have considered resubscribing when it better fits my dietary needs, but no longer.
Terrible Service and Disrespect to Customers
I have had multiple issues with Factor and it’s always the same: the food never arrives on time. I pay to receive my meals on Mondays, but they constantly arrive late or don’t arrive at all. This week, according to their app, my order was “delivered,” but that was a lie.
If I don’t reach out to complain, who knows in what condition the food would arrive, since they don’t even update tracking and sometimes it arrives damaged due to poor handling in transit. This happened so many times that I ended up canceling my subscription.
Their customer service only offers apologies and credits, but never solves the real problem. It’s frustrating to pay for a service that doesn’t deliver on its promise and be left without food for the week. I do not recommend Factor to anyone.
Food is not great, and they make you go through 15 steps to cancel your subscription. Worst meal prep experience by far.
Everything from poor delivery service to rude, obnoxious customer service and disgusting unrefrigerated food that all you can do is throw out make there's an absolute no. Hellofresh wasn't doing so well as seen in the reviews so they thought by misleading the public and creating Factor one that everything would change but the truth is no name change is going to make up for all the issues they have had in the past under the Hellofresh name. I had seen the delivery guy parked outside sitting in the driver's seat eating the very same meals I'd have to assume that maybe this is why meals are missing from the customers orders. This proves to be more than an inconvenience and more like a big waste of time and money. So after further research on Google it was easy to find the Real reviews & ratings on Factor 1 and Hello fresh and not just those company websites and sponsored websites that remove the lower ratings to manipulate they're true ratings that make this look like it's the best thing since apple pie which they are definitely not. So in the end it's best to save your money buy your food and make it yourself.
There are a multitude of companies that will deliver meals to your door, including Hello Fresh; Hungry Root; and Factor. Depending on your budget and needs, you can order from any of the above, saving you time and money vs. having to run out to the grocery store. If you’re a person who loves to cook, then I would suggest Hello Fresh. If you’re looking for a meal in under twenty minutes, then Hungry Root would be right up your alley. And then there’s Factor- my pick for a delicious, high protein meal in five minutes. *The only drawback with Factor is they do not offer any extras like fruit or breakfast.
I only had facto for six weeks , and nine of the meals came to my door at the point of room temperature and questionable to rotten. Factor is a complete scam maybe not completely at the fault of factor as they rely on people to deliver their product but either way it is questionable if it's edible. Let me give you an example you come home to your factor at your doorstep. You place it at the counter 30 minutes later you're ready to cook it and the food is completely room temperature do you cook it? If you try to research factor, they put an_after the R. So it's FACTOR_
When you inquire about services they force you to give your billing information prior to meal selection. Due to allergies there were only 3 food options that were feasible for me. Therefore, I canceled my subscription and a few days later I was still charged. Called the call center and it was the worse experience ever. Loud music in the background like they are at the club and the rep is constantly putting you on hold with music while speaking. Then he gets silent to avoid the ordeal. This company is just fraud all the way around.
This is the worse experience ever. I made order of steak and shrimp and chicken breast meals. They took a week to take fund out order never came week after funds come out of account and delivery come 16 meals all chicken thighs and ground pork. 🤢 189.00 dollars
I did not even sign up on this service, but I guess browsing it, they automatically started an account for me.
I received a box one week ago that I did not order, and was charged!! I don’t even eat the food they sent!!
I called, chatted, spoke to 2 people to clearly explain to cancel this…. I do not want their food or any contact with them. That was a week ago.
Today, I received another box😠
DO NOT GO NEAR THIS COMPANY!! THEY ARE THIEVES!!!!
Be careful. They make you enter your credit card info to open an account to view all the meal options and be able to filter allergy preferences. As soon as I made the account and saw that I couldn't use them as they clearly state they use a facility with peanuts/dairy, I declined the first auto order and cancelled account. Four days later, my credit card was charged. After speaking with a rep via the # provided ((888) 573-5727), he said I should have cancelled my first order before cancelling account otherwise, they charge. I told him that I DID EXACTLY THAT. He said he could not see any of that on his end and there was nothing he could do. Now doing a CC dispute.
Edit: Charge was refunded. I got an email saying there was a delay in delivery, then another email saying the box (meals I did not order) was damaged or lost in transit. They refunded my CC so that's good. All in all....this was a headache and time consuming struggle on my end. Perhaps they mean well, perhaps they need more knowledgeable employees, need to update their website, etc. I'm going to bump my star up just one, as that feels fair. Still quite sketchy feeling how this went down and I hope it doesn't happen to someone else.
Restaurantji Recommends
I’m a 66 yr old Army Vet and recent 6-bypass open-heart surgery patient and I chose this meal service during rehab and recovery. They spend alot on digital advertising to promote their quality, but unfortunately they have a real issue delivering on it. Several of my deliveries have been days late and I canceled today after not receiving it two days late. Their menu is limited and has actually become more so each week and doesn’t offer the diet or repeat order favorite options of other services like CookUnity. I’ve had weekly orders arrive missing meals or with expired meals. I’ve had orders arrive days late four times. And although I try to choose a fish protein based diet, there are weeks where there are no fish options… that’s just crazy. And the portions, especially their veggie sides are so small that you would literally send them back if a plate was delivered to you this way in a restaurant. For any persons on a heart/diabetes based diet, you can’t get a healthy calorie based meal. Their communication and notifications are terrible. I wasn’t notified that my delivery wouldn’t be arriving until 8 PM at night after I had already missed that day meals. In the notification, they informed me that it would not be delivered until the following day and then it still did not arrive. No email or text notification so now I’ve gone two days without meals. On the third day, I canceled my service. And they didn’t offer any customer resolution or discount on future orders? If you’re a senior depending on these meals or a person suffering health challenges depending on these meals, this is not a good company for you.
Please read, as I do NOT leave reviews that are less than 5 star. Even if the experience is not good. I joined Factor not knowing that it was a subscription service, and that it takes 10 days to receive your food. I then cancelled the same day, I still received a charge to my CC, 5 days after subscription cancellation. I called to ask what happened. Apparently, subscription and order cancellation are 2 different things (even tho I never placed an order). I asked for a refund. I asked to make sure that no food would be delivered. The delivery date was still 5 days away. 5 days more, no refund. I called again and the agent said that a refund was not processed and that they would do the processing now. After 1 more day, the food still arrived. Keep in mind that I never put in an order. 36 meals delivered - 26 of them being Chicken, and I’m not a Pollotarian.
Chicken Thighs & Wild Rice is something that I would never order. I received 8 of them.
Never received my first box on stated day, but did receive an e-mail telling me that my box was damaged, and I was refunded my promo amt of ~$11. I was charged ~$84 on the day of the email for my “2nd shipment” even thought it wasn’t to be shipped out a week later. I called customer service asking if they could just send me the first order again, and if I like the meals I would continue with 2nd shipment and subscription. I was told no, bc my first shipment was shipped out, that my second order was already being processed. So I’m basically out close to $100 for 6 meals that I may not like. I ended up getting transferred to a supervisor who, after much back forth, refunded me ~$83. I REALLY wanted to like this company, but now I see why their reviews are so bad. TERRIBLE customer service.
Literally THE WORST meal delivery. First box was supposed to come Monday, they sent an email saying it was late with 0 accommodation. Tuesday at 6pm it still hasn't showed up. Call customer service and wait 15 min for someone to answer only to hang up on me without assisting me at all. Have had meal deliver for years, hungryroot, hello fresh, home chef, all top notch and amazing customer service. Factor is a disgrace, don't waste your time or money.
I was happy with the food, all the options Factor offers, and the comfort in knowing the delivery is going to be on the day they said it would be. All that along with the fact that the packaging is always delivered without damages or issues. Great for a quick healthy meal.
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