When you inquire about services they force you to give your billing information prior to meal selection. Due to allergies there were only 3 food options that were feasible for me. Therefore, I canceled my subscription and a few days later I was still charged. Called the call center and it was the worse experience ever. Loud music in the background like they are at the club and the rep is constantly putting you on hold with music while speaking. Then he gets silent to avoid the ordeal. This company is just fraud all the way around.
Maurice Myers
This is the worse experience ever. I made order of steak and shrimp and chicken breast meals. They took a week to take fund out order never came week after funds come out of account and delivery come 16 meals all chicken thighs and ground pork. š¤¢ 189.00 dollars
judith freedman
I did not even sign up on this service, but I guess browsing it, they automatically started an account for me. I received a box one week ago that I did not order, and was charged!! I donāt even eat the food they sent!! I called, chatted, spoke to 2 people to clearly explain to cancel thisā¦. I do not want their food or any contact with them. That was a week ago. Today, I received another boxš DO NOT GO NEAR THIS COMPANY!! THEY ARE THIEVES!!!!
SRSDavie
Be careful. They make you enter your credit card info to open an account to view all the meal options and be able to filter allergy preferences. As soon as I made the account and saw that I couldn't use them as they clearly state they use a facility with peanuts/dairy, I declined the first auto order and cancelled account. Four days later, my credit card was charged. After speaking with a rep via the # provided ((888) 573-5727), he said I should have cancelled my first order before cancelling account otherwise, they charge. I told him that I DID EXACTLY THAT. He said he could not see any of that on his end and there was nothing he could do. Now doing a CC dispute.
Edit: Charge was refunded. I got an email saying there was a delay in delivery, then another email saying the box (meals I did not order) was damaged or lost in transit. They refunded my CC so that's good. All in all....this was a headache and time consuming struggle on my end. Perhaps they mean well, perhaps they need more knowledgeable employees, need to update their website, etc. I'm going to bump my star up just one, as that feels fair. Still quite sketchy feeling how this went down and I hope it doesn't happen to someone else.
Brooks Weber
Iām a 66 yr old Army Vet and recent 6-bypass open-heart surgery patient and I chose this meal service during rehab and recovery. They spend alot on digital advertising to promote their quality, but unfortunately they have a real issue delivering on it. Several of my deliveries have been days late and I canceled today after not receiving it two days late. Their menu is limited and has actually become more so each week and doesnāt offer the diet or repeat order favorite options of other services like CookUnity. Iāve had weekly orders arrive missing meals or with expired meals. Iāve had orders arrive days late four times. And although I try to choose a fish protein based diet, there are weeks where there are no fish optionsā¦ thatās just crazy. And the portions, especially their veggie sides are so small that you would literally send them back if a plate was delivered to you this way in a restaurant. For any persons on a heart/diabetes based diet, you canāt get a healthy calorie based meal. Their communication and notifications are terrible. I wasnāt notified that my delivery wouldnāt be arriving until 8 PM at night after I had already missed that day meals. In the notification, they informed me that it would not be delivered until the following day and then it still did not arrive. No email or text notification so now Iāve gone two days without meals. On the third day, I canceled my service. And they didnāt offer any customer resolution or discount on future orders? If youāre a senior depending on these meals or a person suffering health challenges depending on these meals, this is not a good company for you.
Adrian Perez
Please read, as I do NOT leave reviews that are less than 5 star. Even if the experience is not good. I joined Factor not knowing that it was a subscription service, and that it takes 10 days to receive your food. I then cancelled the same day, I still received a charge to my CC, 5 days after subscription cancellation. I called to ask what happened. Apparently, subscription and order cancellation are 2 different things (even tho I never placed an order). I asked for a refund. I asked to make sure that no food would be delivered. The delivery date was still 5 days away. 5 days more, no refund. I called again and the agent said that a refund was not processed and that they would do the processing now. After 1 more day, the food still arrived. Keep in mind that I never put in an order. 36 meals delivered - 26 of them being Chicken, and Iām not a Pollotarian. Chicken Thighs & Wild Rice is something that I would never order. I received 8 of them.
Anne Bean
Never received my first box on stated day, but did receive an e-mail telling me that my box was damaged, and I was refunded my promo amt of ~$11. I was charged ~$84 on the day of the email for my ā2nd shipmentā even thought it wasnāt to be shipped out a week later. I called customer service asking if they could just send me the first order again, and if I like the meals I would continue with 2nd shipment and subscription. I was told no, bc my first shipment was shipped out, that my second order was already being processed. So Iām basically out close to $100 for 6 meals that I may not like. I ended up getting transferred to a supervisor who, after much back forth, refunded me ~$83. I REALLY wanted to like this company, but now I see why their reviews are so bad. TERRIBLE customer service.
Crista Candela
Literally THE WORST meal delivery. First box was supposed to come Monday, they sent an email saying it was late with 0 accommodation. Tuesday at 6pm it still hasn't showed up. Call customer service and wait 15 min for someone to answer only to hang up on me without assisting me at all. Have had meal deliver for years, hungryroot, hello fresh, home chef, all top notch and amazing customer service. Factor is a disgrace, don't waste your time or money.
Ryan Kmick
I was happy with the food, all the options Factor offers, and the comfort in knowing the delivery is going to be on the day they said it would be. All that along with the fact that the packaging is always delivered without damages or issues. Great for a quick healthy meal.
Corbin Wesler
Donāt use Factor. Iād suggest staying away from these guys. I wasnāt a big fan of the quality of food, so I got on the support chat on May 9 to cancel my service, and see if I could get a refund for the recently processed box (I missed the deadline due to a migraine, but they refunded it). Based on that and not receiving my box, I assumed my plan was cancelledā¦ especially since I stated I wasnāt happy with the quality of food. Well, I was charged on May 16th for another box which I was anticipating, and got on the support chat to get it cancelled, and request another refund since I was under the impression my service was cancelled. They told me theyād cancel my account and issue the refund. I still havenāt seen any pending refunds, so I called again to check on the status of the refund getting issued. Theyāre saying they wonāt issue a refund, and Iāll still be getting a box. Now, Iām going to have a box of overpriced meals that arenāt even that great. This company will make you believe youāve cancelled your subscription, but will continue charging you and sending you boxes.
It's definitely a scam. The meals are more than $15 each for sub-par quality microwave meals. If they don't have the ingredients for a specific meal, they don't include it, but only give you a $5 credit after you pay more than $15 for something you didn't get. The meals all need to be salted and spiced to make them edible. The convenience is not worth it. They don't have people that work in customer service, just AI generated responses.
Nichelle Weathers
I began my subscription in 2021. Customer service has certainly taken a downturn since then. There is no communication. Orders are shipped and dropped on the porch. And smart-mouthed customer service makes statements such as, "If you don't want the meals just give them away." No for the $214 I was charged I don't want to give them away. I want meals to be sent that I can eat. Subscription canceled.
Jenn Lee
Highly don't recommend. Horrible customer service. Never got my order and they don't care. Just a huge inconvenience.
David K
You can not really choose what meal you want. They make you feel like you have some choice, and you choose a plan like keto. For this reason, we canceled. 50% of the meals have something I have to eat around, like mushrooms onions or something. The quality is great and steaks are great for delivery. No prep is nice.
Mrs L
Missing meals, soggy pasta, stinky salmon, horrible customer service, they make it nearly impossible to cancel and will charge you after you try to cancel! Stay away! Iāve wasted hours trying to fix the mess they caused me.
When you inquire about services they force you to give your billing information prior to meal selection. Due to allergies there were only 3 food options that were feasible for me. Therefore, I canceled my subscription and a few days later I was still charged. Called the call center and it was the worse experience ever. Loud music in the background like they are at the club and the rep is constantly putting you on hold with music while speaking. Then he gets silent to avoid the ordeal. This company is just fraud all the way around.
This is the worse experience ever. I made order of steak and shrimp and chicken breast meals. They took a week to take fund out order never came week after funds come out of account and delivery come 16 meals all chicken thighs and ground pork. š¤¢ 189.00 dollars
I did not even sign up on this service, but I guess browsing it, they automatically started an account for me.
I received a box one week ago that I did not order, and was charged!! I donāt even eat the food they sent!!
I called, chatted, spoke to 2 people to clearly explain to cancel thisā¦. I do not want their food or any contact with them. That was a week ago.
Today, I received another boxš
DO NOT GO NEAR THIS COMPANY!! THEY ARE THIEVES!!!!
Be careful. They make you enter your credit card info to open an account to view all the meal options and be able to filter allergy preferences. As soon as I made the account and saw that I couldn't use them as they clearly state they use a facility with peanuts/dairy, I declined the first auto order and cancelled account. Four days later, my credit card was charged. After speaking with a rep via the # provided ((888) 573-5727), he said I should have cancelled my first order before cancelling account otherwise, they charge. I told him that I DID EXACTLY THAT. He said he could not see any of that on his end and there was nothing he could do. Now doing a CC dispute.
Edit: Charge was refunded. I got an email saying there was a delay in delivery, then another email saying the box (meals I did not order) was damaged or lost in transit. They refunded my CC so that's good. All in all....this was a headache and time consuming struggle on my end. Perhaps they mean well, perhaps they need more knowledgeable employees, need to update their website, etc. I'm going to bump my star up just one, as that feels fair. Still quite sketchy feeling how this went down and I hope it doesn't happen to someone else.
Iām a 66 yr old Army Vet and recent 6-bypass open-heart surgery patient and I chose this meal service during rehab and recovery. They spend alot on digital advertising to promote their quality, but unfortunately they have a real issue delivering on it. Several of my deliveries have been days late and I canceled today after not receiving it two days late. Their menu is limited and has actually become more so each week and doesnāt offer the diet or repeat order favorite options of other services like CookUnity. Iāve had weekly orders arrive missing meals or with expired meals. Iāve had orders arrive days late four times. And although I try to choose a fish protein based diet, there are weeks where there are no fish optionsā¦ thatās just crazy. And the portions, especially their veggie sides are so small that you would literally send them back if a plate was delivered to you this way in a restaurant. For any persons on a heart/diabetes based diet, you canāt get a healthy calorie based meal. Their communication and notifications are terrible. I wasnāt notified that my delivery wouldnāt be arriving until 8 PM at night after I had already missed that day meals. In the notification, they informed me that it would not be delivered until the following day and then it still did not arrive. No email or text notification so now Iāve gone two days without meals. On the third day, I canceled my service. And they didnāt offer any customer resolution or discount on future orders? If youāre a senior depending on these meals or a person suffering health challenges depending on these meals, this is not a good company for you.
Please read, as I do NOT leave reviews that are less than 5 star. Even if the experience is not good. I joined Factor not knowing that it was a subscription service, and that it takes 10 days to receive your food. I then cancelled the same day, I still received a charge to my CC, 5 days after subscription cancellation. I called to ask what happened. Apparently, subscription and order cancellation are 2 different things (even tho I never placed an order). I asked for a refund. I asked to make sure that no food would be delivered. The delivery date was still 5 days away. 5 days more, no refund. I called again and the agent said that a refund was not processed and that they would do the processing now. After 1 more day, the food still arrived. Keep in mind that I never put in an order. 36 meals delivered - 26 of them being Chicken, and Iām not a Pollotarian.
Chicken Thighs & Wild Rice is something that I would never order. I received 8 of them.
Never received my first box on stated day, but did receive an e-mail telling me that my box was damaged, and I was refunded my promo amt of ~$11. I was charged ~$84 on the day of the email for my ā2nd shipmentā even thought it wasnāt to be shipped out a week later. I called customer service asking if they could just send me the first order again, and if I like the meals I would continue with 2nd shipment and subscription. I was told no, bc my first shipment was shipped out, that my second order was already being processed. So Iām basically out close to $100 for 6 meals that I may not like. I ended up getting transferred to a supervisor who, after much back forth, refunded me ~$83. I REALLY wanted to like this company, but now I see why their reviews are so bad. TERRIBLE customer service.
Literally THE WORST meal delivery. First box was supposed to come Monday, they sent an email saying it was late with 0 accommodation. Tuesday at 6pm it still hasn't showed up. Call customer service and wait 15 min for someone to answer only to hang up on me without assisting me at all. Have had meal deliver for years, hungryroot, hello fresh, home chef, all top notch and amazing customer service. Factor is a disgrace, don't waste your time or money.
I was happy with the food, all the options Factor offers, and the comfort in knowing the delivery is going to be on the day they said it would be. All that along with the fact that the packaging is always delivered without damages or issues. Great for a quick healthy meal.
Donāt use Factor. Iād suggest staying away from these guys. I wasnāt a big fan of the quality of food, so I got on the support chat on May 9 to cancel my service, and see if I could get a refund for the recently processed box (I missed the deadline due to a migraine, but they refunded it). Based on that and not receiving my box, I assumed my plan was cancelledā¦ especially since I stated I wasnāt happy with the quality of food. Well, I was charged on May 16th for another box which I was anticipating, and got on the support chat to get it cancelled, and request another refund since I was under the impression my service was cancelled. They told me theyād cancel my account and issue the refund. I still havenāt seen any pending refunds, so I called again to check on the status of the refund getting issued. Theyāre saying they wonāt issue a refund, and Iāll still be getting a box. Now, Iām going to have a box of overpriced meals that arenāt even that great. This company will make you believe youāve cancelled your subscription, but will continue charging you and sending you boxes.
Restaurantji Recommends
It's definitely a scam. The meals are more than $15 each for sub-par quality microwave meals. If they don't have the ingredients for a specific meal, they don't include it, but only give you a $5 credit after you pay more than $15 for something you didn't get. The meals all need to be salted and spiced to make them edible. The convenience is not worth it. They don't have people that work in customer service, just AI generated responses.
I began my subscription in 2021. Customer service has certainly taken a downturn since then. There is no communication. Orders are shipped and dropped on the porch. And smart-mouthed customer service makes statements such as, "If you don't want the meals just give them away." No for the $214 I was charged I don't want to give them away. I want meals to be sent that I can eat. Subscription canceled.
Highly don't recommend. Horrible customer service. Never got my order and they don't care. Just a huge inconvenience.
You can not really choose what meal you want. They make you feel like you have some choice, and you choose a plan like keto. For this reason, we canceled. 50% of the meals have something I have to eat around, like mushrooms onions or something. The quality is great and steaks are great for delivery. No prep is nice.
Missing meals, soggy pasta, stinky salmon, horrible customer service, they make it nearly impossible to cancel and will charge you after you try to cancel! Stay away! Iāve wasted hours trying to fix the mess they caused me.
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