I think they give a class to the employees on how to be rude and inconsiderate to customers. EVERY TIME I stop at this location the blk ladies are ALWAYS rude. They don't listen , my order is always wrong or they overcharge me. They don't give me the condiments I ask for and sometimes I don't get napkins or even a straw.btw why don't they toast the buns? I'm done ill start going to other places. This place is terrible.
Atmosphere: 1
Food: 1
Service: 1
John Guest
Seems EVERY TIME I go here, SOMETHING is WRONG OR MESSED UP!!
This time I HAD TO leave a review. I pulled into drive-thru and asked "What goes on a Son of Baconator?". To which she replied 2 patties, cheese, bacon, ketchup and mayonnaise.". I then ordered "4 Son of Baconators WITH NO KETCHUP and a cheese fry."
Well...you guessed it. Not only did EVERY ONE HAVE KETCHUP, but it was like they put so much on it it COULDN'T HAVE BEEN AN ACCIDENT!!! It was purposely ruined!! Go to the BK next door(better burgers anyway!)!
Atmosphere: 3
Food: 2
Service: 1
madi
every time i go thru the drive thru the people who are taking my order are so rude and i would say that the service is bad. they are extremely impatient and not friendly at all bro
Atmosphere: 1
Food: 1
Service: 1
Mark McIntyre
I wish Wendy's would hire a decent staff it's killing their business. I used to love Wendy's until they stopped caring about customer service. I haven't been back to any Wendy's in the area in a long time, and I probably won't.
Food: 1
Lance Peterson
The restaurant itself lacked atmosphere and character. As for the food, it was adequate but not worth $27.
Atmosphere: 1
Food: 4
Service: 3
mike m
The guy was making food n burgers without gloves on and the restaurant looked like it has not been cleaned in days health department needs to come here
Jay Wes
I ordered my burger with no bacon. They gave me a burger with bacon. I told them I could have gotten sick. They have no remorse. The General Manager Eriona also let me know its not their problem that I will have to go back out of the house for food if I still want to eat tonight, and the only refund they will issue is for the burger, not the whole meal wich I think would be reasonable. I spent $52 and couldn't enjoy dinner with my family. I haven't eaten pork in 15 years. That would have made sick for days as it digest.
Dietary restrictions: I ordered no pork.. still got pork
Atmosphere: 1
Food: 1
Service: 1
hugh greenstreet
Currently waiting 25 minutes on 10 nuggets and some fries. The drive through is empty and I’m watching the staff play on their phones
Nick Flath
Came with a group of four. I mobile ordered before arriving and the rest ordered at the register. No line in the drive through. I waited 10 minutes (no big deal) for my food but the staff spoke in a disrespectful tone when I asked if the food on the counter was the mobile order. Additionally, the other 3 in my party ordered and waited an additional 20 minutes (lobby empty aside from two others). They were also charged for food that they were told was not in stock. When the food finally arrived, several items were wrong. When the issue was brought up, they were spoken to disrespectfully as the cashier scoffed at them. The decline of simple service in this country is a real issue. It seems to be happening every day…
This experience was more of a hassle than a convenience. Do better Wendy’s Belleville
Atmosphere: 1
Jessica
Wait times are awful customer service sucks and the food is not fresh for the wait!
Food tasted disgusting. Too much sauce, front desk attendant didn't recognize me not 5 min after I paid. Floors are filthy. I will never return to this restaurant and I'll share my experience on FB.
Atmosphere: 1
Food: 1
Service: 1
Scott Scharf
Service was good. They were very friendly and courteous. Place was neat and clean.
Atmosphere: 5
Food: 5
Service: 5
Barbara Burgess
Why have u been in this drive thru for 25 minutes? It's not even 8 o'clock. 25 minutes and only 2 cars have had their order taken. What are yall doing in there!?!?!?!? I'm literally sitting here at the order screen with the last person's order still on the screen. Been at this thing for 8 minutes and no one said anything
Atmosphere: 1
Food: 3
Service: 1
Mary Dickerson
I went to the one on Belleville crossing for lunch, there was about 8 cars in line. I had a very simple order a single burger no cheese with lettuce, ketchup, mayo and extra extra onions. I pulled out of drive thru looked at my burger all it had on it was ketchup and mayonnaise so I tried to go in to exchange it the inside was closed, no sign on door, doors were just locked. I had to go back through drive thru to get the burger i wanted. HA HA This time I got a burger with 2 pieces of cheese, I don't like cheese it also had mustard on it. I hate mustard. The girl at the drive thru even repeated my order and it was screwed up again. Plus one of the girls bagging orders reaches into her bra to get her cell phone out of it. Or you kidding me and she is bagging people's orders digging in her bra. Well I didn't have time to go back through again so the birds got a free lunch on me
I think they give a class to the employees on how to be rude and inconsiderate to customers. EVERY TIME I stop at this location the blk ladies are ALWAYS rude. They don't listen , my order is always wrong or they overcharge me. They don't give me the condiments I ask for and sometimes I don't get napkins or even a straw.btw why don't they toast the buns? I'm done ill start going to other places. This place is terrible.
Atmosphere: 1
Food: 1
Service: 1
Seems EVERY TIME I go here, SOMETHING is WRONG OR MESSED UP!!
This time I HAD TO leave a review. I pulled into drive-thru and asked "What goes on a Son of Baconator?". To which she replied 2 patties, cheese, bacon, ketchup and mayonnaise.".
I then ordered "4 Son of Baconators WITH NO KETCHUP and a cheese fry."
Well...you guessed it. Not only did EVERY ONE HAVE KETCHUP, but it was like they put so much on it it COULDN'T HAVE BEEN AN ACCIDENT!!! It was purposely ruined!! Go to the BK next door(better burgers anyway!)!
Atmosphere: 3
Food: 2
Service: 1
every time i go thru the drive thru the people who are taking my order are so rude and i would say that the service is bad. they are extremely impatient and not friendly at all bro
Atmosphere: 1
Food: 1
Service: 1
I wish Wendy's would hire a decent staff it's killing their business. I used to love Wendy's until they stopped caring about customer service. I haven't been back to any Wendy's in the area in a long time, and I probably won't.
Food: 1
The restaurant itself lacked atmosphere and character. As for the food, it was adequate but not worth $27.
Atmosphere: 1
Food: 4
Service: 3
The guy was making food n burgers without gloves on and the restaurant looked like it has not been cleaned in days health department needs to come here
I ordered my burger with no bacon. They gave me a burger with bacon.
I told them I could have gotten sick. They have no remorse.
The General Manager Eriona also let me know its not their problem that I will have to go back out of the house for food if I still want to eat tonight, and the only refund they will issue is for the burger, not the whole meal wich I think would be reasonable.
I spent $52 and couldn't enjoy dinner with my family.
I haven't eaten pork in 15 years. That would have made sick for days as it digest.
Dietary restrictions: I ordered no pork.. still got pork
Atmosphere: 1
Food: 1
Service: 1
Currently waiting 25 minutes on 10 nuggets and some fries. The drive through is empty and I’m watching the staff play on their phones
Came with a group of four. I mobile ordered before arriving and the rest ordered at the register. No line in the drive through. I waited 10 minutes (no big deal) for my food but the staff spoke in a disrespectful tone when I asked if the food on the counter was the mobile order. Additionally, the other 3 in my party ordered and waited an additional 20 minutes (lobby empty aside from two others). They were also charged for food that they were told was not in stock. When the food finally arrived, several items were wrong. When the issue was brought up, they were spoken to disrespectfully as the cashier scoffed at them. The decline of simple service in this country is a real issue. It seems to be happening every day…
This experience was more of a hassle than a convenience. Do better Wendy’s Belleville
Atmosphere: 1
Wait times are awful customer service sucks and the food is not fresh for the wait!
Restaurantji Recommends
Food tasted disgusting. Too much sauce, front desk attendant didn't recognize me not 5 min after I paid. Floors are filthy. I will never return to this restaurant and I'll share my experience on FB.
Atmosphere: 1
Food: 1
Service: 1
Service was good. They were very friendly and courteous. Place was neat and clean.
Atmosphere: 5
Food: 5
Service: 5
Why have u been in this drive thru for 25 minutes? It's not even 8 o'clock. 25 minutes and only 2 cars have had their order taken. What are yall doing in there!?!?!?!? I'm literally sitting here at the order screen with the last person's order still on the screen. Been at this thing for 8 minutes and no one said anything
Atmosphere: 1
Food: 3
Service: 1
I went to the one on Belleville crossing for lunch, there was about 8 cars in line. I had a very simple order a single burger no cheese with lettuce, ketchup, mayo and extra extra onions. I pulled out of drive thru looked at my burger all it had on it was ketchup and mayonnaise so I tried to go in to exchange it the inside was closed, no sign on door, doors were just locked. I had to go back through drive thru to get the burger i wanted. HA HA This time I got a burger with 2 pieces of cheese, I don't like cheese it also had mustard on it. I hate mustard. The girl at the drive thru even repeated my order and it was screwed up again. Plus one of the girls bagging orders reaches into her bra to get her cell phone out of it. Or you kidding me and she is bagging people's orders digging in her bra. Well I didn't have time to go back through again so the birds got a free lunch on me
Little slow on service but did was hot.
Atmosphere: 5
Food: 5
Service: 4
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