McDonald's

2 Plaza Dr, Bethalto
(618) 377-2216

Recent Reviews

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Steven P

I can’t take this McDonalds seriously after I ordered a medium sprite with no ice and they filled the cup up about 70% full. If this is something that corporate enforces it’s truly sad on behalf of the company. Everything besides the breakfast and fries is just not very good. I’m willing to change the review if there is improvement at this location because they do have a good breakfast service which I’ll give them an extra star for. Breakfast service is a 8.7/10 and night service is a 1.3/10. Also hook everyone up and put more fries in the bag.

iLandhits

There fries are really salty and fresh and the service is great

John Payne

Never gets my order right foods always cold like they just pulled it out of the freezer service is absolutely terrible drive thru worker acts like its my fault she works there & hates life

Pastor Jeremiah

Been here a few times and have always had great service. Came tonight and the atmosphere is good and once again the cashier (a male) was very friendly. I appreciate this now more than ever. 12/21/24 Great job team!

Atmosphere: 5

Food: 5

Service: 5

PAUL HART

Only one around that serves breakfast till 11 on Sunday!

Atmosphere: 5

Food: 4

Service: 5

Recommended dishes: Hash Browns

Megan Kamphoefner

Had a mobile order. Pulled into my curbside spot and waited about 3 minutes then they sent me a notification saying my order was on the way out. I closed the app thinking they’d bring it right out. Waited about 10 minutes then I finally stopped a worked bringing out another cars order. She kept asking me for a code which I did not have because I closed out my app and they marked my order as done. She went back in then came back out empty handed. Asked me for a code again to which I said I don’t have a code, gave her my name and what I had ordered and showed her on my app where it said I order it today. It was the young light skin girl, She made it seem like I ordered it to the wrong place or was just dumb. Which I did check before ordering, It was ordered to the right place:) She went back in, I waited another 10 minutes. Finally realized they were not bringing me my food so I just left out of frustration. I get it’s busy but that’s not how you treat a customer, especially one that has already paid. Ended up being there for 30 minutes and got nothing. I am a frequent customer there as I work across the street at ace, but unfortunately can’t see myself returning after that terrible customer service.

Atmosphere: 1

Service: 1

Apryl Bontrager

It was the end of the day, and the lobby needed to be cleaned really well. It was kinda a mess.

Atmosphere: 3

Food: 5

Service: 5

B Main

Hot food

Atmosphere: 5

Food: 5

Service: 5

Mike Smith

Waited 10 mins in drive thru and then just drove off. Guess they have enough customers.

Atmosphere: 1

Food: 1

Service: 1

Dalton Bowman

They never get my orders right and I mean daily. Very poor customer service, and they seem very understaffed. Management at this location also needs work.

Atmosphere: 1

Food: 2

Service: 1

Tina Sellers (Memaw)

Overall, one of the best McDonald's around the metro area.

Atmosphere: 5

Food: 4

Service: 5

J.B. (J.B.)

McDs is McDs if you don't expect much you won't be disappointed. This location is no worse than the rest. The prices are ridiculous now.

Atmosphere: 2

Food: 1

Service: 2

Rhonda Lyon

Drive thru was so long he went inside to pick up. Was in there at least 20 minutes.

Atmosphere: 3

Food: 5

Service: 3

Courtney Walsh

I sat in drive thru for over 30 minutes. The food quality has diminished greatly st this location. I almost always get cold fries unless I specifically order a fresh order.

Atmosphere: 3

Food: 2

Service: 1

Rob Pokorney

The food is good, but they keep the dining room absolutely freezing, it is no mistake, they want you to leave as quickly as possible once they have your money. October update: yes, it's October, but they got the air conditioner blasting like it's July... This continues in November. Yes, November and cold air blows from the HVAC unit. They do at least adhere to the McDonald's standard of throwing some wet napkins in your bag.

Atmosphere: 1

Food: 5

Service: 5

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