The heavyset man at the drive-thru messed up my order. Every single time I go there do not put sprinkles in my sugar cookie cold foam latte and did not get the right size for every single one of my beverages
Service: 1
Deborah Parra
New to the area since my office is now here, I go there 2-3x a week. Always ask for light ice and it’s like I asked them to fill up the entire up with ice. Will not be going there anymore.
Christina Petrusek
The last 4 times I have ordered the oatmeal, they do not follow the instructions for my customizing. Even this morning I asked them make sure the milk was on the top as it states and then I was told oh no that's mixed in, even though it clearly states on 1/4 on the top, and I asked for the classic syrup and again none. I end up with blah oatmeal. I did specially asked the worker this morning to please double check to make sure the order was filled correctly and she assured me oh yeah its right. I am tired of being disappointed and will not be buying the oatmeal from here. Not only that I am there at 6am and there is no one so it cannot be because they are busy.
Food: 1
Service: 1
Elen A
get your workers in order dirty and decayed .aprons dirty .horror
Atmosphere: 1
Food: 4
Service: 3
melinda
I am a regular at this location. Recently the quality of food, drinks, and service has been poor. I waited for 15 minutes for food that was sitting across the store yet no one came relatively close enough to me to even ask for what I needed. The service and effort has been so slow which doesn’t make sense for the poor quality of drinks recently. Honestly just going to go to Roselle and Main from now on.
Atmosphere: 2
Food: 2
Service: 2
Rdy2Leavil
The recent bad reviews are unfortunate. We were in the drive through this morning and had a great experience. The gal taking our order was very nice and made sure it was correct. We received our order in a timely fashion and it was all yummy. It is pricey, but I think it's pretty common knowledge that their on the high end. We would go to this location again.
Food: 4
Service: 5
Laurie Cando
my go to spot, but lately the new baristas don’t seem to listen to requests. i ask for “light ice” and still get a cup filled to the third line. pretty disappointing.
Food: 5
Service: 1
Mike Miletic
I decided to change my review from 1 star to 4 stars. They have changed they're staff and definitely improved.
Changing back to 1 star. Haven't been to this location for some time, but recently had to stop by. Wow.. Did things get bad here. Rude window staff and absolutely zero urgency at the drive through window. You are clearly on their time... Unbelievable.
Juliana
They filled my $7 drink up only about 3/4 of the way. For that price I should being getting my full drink.
Atmosphere: 1
Food: 1
Service: 1
James Matthews
Ordered online. Confirmed by Starbucks in an email. Drove to the store to find out they couldn't fill my order. Got a refund for the food. I had to eat my waste of time and the wasted gas for my car. Thanks for nothing, Starbucks.
I was in the drive through and i was vaping and JR ( some girl with a mask) started yelling at me to stop smoking, i didn't know this was an actual rule so i did stop but then she kept yelling at me, she proceeded to do something like gang signs and i think she was trying to get me to move, i asked her what do you want me to do but then she started humming like hur dur hugh and being very aggressive, i obvious couldn't move as she didn't give the drink,a guy Thomas came to the window with the drink and gave it to me,really nice individual but this place has the weirdest people but JR is absolutely out of it, does this place have a manager?
Atmosphere: 2
Food: 3
Service: 1
Елена Пилипенко
I visited your Starbucks yesterday and, unfortunately, I was very disappointed with the service. After I placed my order, three other people ordered after me, but their drinks were prepared and served before mine — the order of the queue was not respected. On top of that, my drink was made incorrectly: there was coffee sediment at the bottom of the cup, which should not have been there. It was very disappointing when the quality and service I expected were not met. I hope this will be taken into consideration in the future.
Atmosphere: 1
Food: 1
Service: 1
Anetka
I have always had a pleasant experience until today. I pulled up to the drive-through and I was putting my cigarette out in my ashtray holding my cc to pay. A lady named JR (had a mask on) Immediately shut her window on me and proceeded to give me attitude through the glass saying she will wait until I’m done smoking. (the cigarette was already out). I understand that many people hate cigarettes and according to her it’s a “Starbucks policy”. I have nothing against that. What I have a issue with is me paying 7$ for a grande coffee and dealing with a RUDE and argumentative individual. I was driving away and she proceeded her rampage. I work in customer service for 17 + years and this behavior was unacceptable. I will never come back here..After looking at recent reviews I am not surprised. I feel like some are referring to the same experience I had with this mean girl. I will stick to the Addison Starbucks 🥰
Atmosphere: 1
Food: 1
Service: 1
Daniel Monroy
I never leave reviews but I’m pretty disappointed. If I could give this place a negative rating I would. I used to go here before work almost everyday for the past 2 years. But the last couple of months haven’t been pleasant. I’ve noticed a lot of new employees. Not sure if that’s a factor. But the customer service is awful. One employee in particular is very rude. If she doesn’t understand you in the drive thru she will just mess up your order ( this has happened many times). I won’t be returning.
Atmosphere: 1
Food: 2
Service: 1
Ally
I love to grab some Starbucks in the morning before work and they are always so kind! The service is so fast even when it is busy. My order is always correct and they are always so nice to me. They are also so patient with me even when my order takes a while or is complicated!
Dietary restrictions: I love their oat milk and they have many other dairy replacements!
Kid-friendliness: You can go here with anyone of all ages!
Wheelchair accessibility: They have wheelchair accessible doors and counters
The heavyset man at the drive-thru messed up my order. Every single time I go there do not put sprinkles in my sugar cookie cold foam latte and did not get the right size for every single one of my beverages
Service: 1
New to the area since my office is now here, I go there 2-3x a week. Always ask for light ice and it’s like I asked them to fill up the entire up with ice. Will not be going there anymore.
The last 4 times I have ordered the oatmeal, they do not follow the instructions for my customizing. Even this morning I asked them make sure the milk was on the top as it states and then I was told oh no that's mixed in, even though it clearly states on 1/4 on the top, and I asked for the classic syrup and again none. I end up with blah oatmeal. I did specially asked the worker this morning to please double check to make sure the order was filled correctly and she assured me oh yeah its right. I am tired of being disappointed and will not be buying the oatmeal from here. Not only that I am there at 6am and there is no one so it cannot be because they are busy.
Food: 1
Service: 1
get your workers in order dirty and decayed .aprons dirty .horror
Atmosphere: 1
Food: 4
Service: 3
I am a regular at this location. Recently the quality of food, drinks, and service has been poor. I waited for 15 minutes for food that was sitting across the store yet no one came relatively close enough to me to even ask for what I needed. The service and effort has been so slow which doesn’t make sense for the poor quality of drinks recently. Honestly just going to go to Roselle and Main from now on.
Atmosphere: 2
Food: 2
Service: 2
The recent bad reviews are unfortunate. We were in the drive through this morning and had a great experience. The gal taking our order was very nice and made sure it was correct. We received our order in a timely fashion and it was all yummy. It is pricey, but I think it's pretty common knowledge that their on the high end. We would go to this location again.
Food: 4
Service: 5
my go to spot, but lately the new baristas don’t seem to listen to requests. i ask for “light ice” and still get a cup filled to the third line. pretty disappointing.
Food: 5
Service: 1
I decided to change my review from 1 star to 4 stars. They have changed they're staff and definitely improved.
Changing back to 1 star. Haven't been to this location for some time, but recently had to stop by. Wow.. Did things get bad here. Rude window staff and absolutely zero urgency at the drive through window. You are clearly on their time... Unbelievable.
They filled my $7 drink up only about 3/4 of the way. For that price I should being getting my full drink.
Atmosphere: 1
Food: 1
Service: 1
Ordered online. Confirmed by Starbucks in an email. Drove to the store to find out they couldn't fill my order. Got a refund for the food. I had to eat my waste of time and the wasted gas for my car. Thanks for nothing, Starbucks.
Food: 5
Service: 1
Restaurantji Recommends
I was in the drive through and i was vaping and JR ( some girl with a mask) started yelling at me to stop smoking, i didn't know this was an actual rule so i did stop but then she kept yelling at me, she proceeded to do something like gang signs and i think she was trying to get me to move, i asked her what do you want me to do but then she started humming like hur dur hugh and being very aggressive, i obvious couldn't move as she didn't give the drink,a guy Thomas came to the window with the drink and gave it to me,really nice individual but this place has the weirdest people but JR is absolutely out of it, does this place have a manager?
Atmosphere: 2
Food: 3
Service: 1
I visited your Starbucks yesterday and, unfortunately, I was very disappointed with the service. After I placed my order, three other people ordered after me, but their drinks were prepared and served before mine — the order of the queue was not respected. On top of that, my drink was made incorrectly: there was coffee sediment at the bottom of the cup, which should not have been there. It was very disappointing when the quality and service I expected were not met. I hope this will be taken into consideration in the future.
Atmosphere: 1
Food: 1
Service: 1
I have always had a pleasant experience until today. I pulled up to the drive-through and I was putting my cigarette out in my ashtray holding my cc to pay. A lady named JR (had a mask on) Immediately shut her window on me and proceeded to give me attitude through the glass saying she will wait until I’m done smoking. (the cigarette was already out). I understand that many people hate cigarettes and according to her it’s a “Starbucks policy”. I have nothing against that. What I have a issue with is me paying 7$ for a grande coffee and dealing with a RUDE and argumentative individual. I was driving away and she proceeded her rampage. I work in customer service for 17 + years and this behavior was unacceptable. I will never come back here..After looking at recent reviews I am not surprised. I feel like some are referring to the same experience I had with this mean girl. I will stick to the Addison Starbucks 🥰
Atmosphere: 1
Food: 1
Service: 1
I never leave reviews but I’m pretty disappointed. If I could give this place a negative rating I would. I used to go here before work almost everyday for the past 2 years. But the last couple of months haven’t been pleasant. I’ve noticed a lot of new employees. Not sure if that’s a factor. But the customer service is awful. One employee in particular is very rude. If she doesn’t understand you in the drive thru she will just mess up your order ( this has happened many times). I won’t be returning.
Atmosphere: 1
Food: 2
Service: 1
I love to grab some Starbucks in the morning before work and they are always so kind! The service is so fast even when it is busy. My order is always correct and they are always so nice to me. They are also so patient with me even when my order takes a while or is complicated!
Dietary restrictions: I love their oat milk and they have many other dairy replacements!
Kid-friendliness: You can go here with anyone of all ages!
Wheelchair accessibility: They have wheelchair accessible doors and counters
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cinnamon Coffee Cake, Chocolate Croissant
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