I’ve been here a couple of times and there is always a constant issue with the amount of time it takes to go through the drive thru. It is incredibly slow taking 15 minutes+. Very disappointing!!
Andrew R
Disappointing and Unprofessional Service
I had an incredibly disappointing experience at this Starbucks location today, August 3, 2025, around 1:00 p.m. The staff was unwelcoming and completely unaccommodating.
The barista at the drive-thru window gave me attitude after a mistake was made with my order. I ordered a trenta light iced vanilla cream cold brew with coconut milk and three pumps of raspberry syrup. Instead, I was given their new raspberry cold foam drink with the raspberry cold form.
When I pointed out the error, the barista insisted it was what I ordered, laughed, refused to fix it, and then walked away.
This is completely unacceptable, especially since I have an allergy and could not drink the incorrect beverage. The fact that they refused to correct their own mistake is despicable. I will take extra caution and warning if I ever return to the specific location again.
Atmosphere: 1
Food: 1
Service: 1
SAIRA TOLEDO
The girl working 07/20/25 @ 12:05 pm needs to cheer up
Food: 5
Service: 2
Crystal Serenity
Fairly quick. Friendly service.
Service: 4
Syeda Sha Jaffri
My go to place for coffee
Atmosphere: 5
Food: 5
Service: 5
Jess Pierce
I love it here I come here pretty often and everyone is sweet, welcoming, and warming. They work incredibly hard and I just wanted to take a minute to share my gratitude. Every single time I want to try something new they always give me the best recommendations my favorite...Mocha Cookie Crumble!😋🍫
Atmosphere: 5
Food: 5
Service: 5
JIGNESH GANDHI (Jig)
I’ve visited this Starbucks location three days in a row during the afternoon, and each time, several basic items were out of stock—even though they were still shown as available on the display. It’s disappointing to see this becoming a pattern. It makes me wonder whether the store is being properly managed, especially in terms of inventory and customer experience.
Atmosphere: 3
Food: 2
Service: 3
Kyle Whitt
In short, want a quick drink? Don't stop here. There is no time or day that you can his location and not have it take 20+ minutes.
Mind you, my family and I are simple coffee drinkers, a cold brew, maybe a refresher, nothing complex to justify the aggravating wait time that they regularly provide.
If you're on a schedule, always skip this location. It is beyond comprehension.
Kay Miller
The coffee was great as always and this location was very busy. The staff was very nice but did not take my name so my drinks sat on the counter longer. Also needs better furniture the chairs are not comfortable at all. I have been to many Starbucks and this was the 1st one that did not have some kind of comfortable seating. This location seemed more of a drive through and takeout kind of place.
Atmosphere: 4
Food: 3
Service: 3
Mary Warick
This is the worst Starbucks location I have visited and will never go there again. I have gone there numerous times over the past couple of years. I have ordered the Cookie Crumble Mocha Grande Frappuccino everytime I go and always order with no roast and a single shot. So it’s crème based no coffee. I’m always charged $5.95 plus $1.25 for the single shot. Today I ordered exact same thing and they told me my total was $10.50 for this drink. I advised that was impossible as I have never paid that amount. The cashier then advised the manager that I was unhappy with the price and the manager informed me the amount was correct as in the past the cashier was inputting it into the computer incorrectly and it should be charged for drink plus chocolate pieces plus crème based plus shot. They wanted to charge me individually for each item going into drink vs charging me for the drink plus the shot. I told her never have I ever been charged in that manner and this is price gouging. She then informed me that the cashiers there were incorrectly charging me in the past and price should be $10.50. She said she would let it go at $8.50 this time but in future this grande drink is $10.50. I went to another Starbucks location and ordered it same way as I always do and I was charged $5.95 plus the $1.25 for the single shot which is what I was always charged at the Bloomingdale location. This Bloomingdale Army Trail Road location is price gouging not to mention they were so abrupt with me regarding the situation. Will never go here again. Their service is horrible and they are not customer service oriented. They all need to take some classes on how to be better at customer service and their manager needs to stop with inconsistencies in pricing their drinks and getting away with it.
This took way to long I am in the line right now and it’s been 30 minutes that’s way too long to wait this is actually insane . This starbucks used to be good but recently it had been taking far to long!
Atmosphere: 2
Food: 4
Service: 1
Dreya
Given the stores challenges I'd say the staff here is very much resilient. Everyone's nice and still trying their very best to provide exceptional service.
Atmosphere: 5
Food: 5
Service: 5
Harold Fernández
Ordered through the app, to pick up and eat inside. Food and beverages were good, and I love that baristas were happy and laughing among each other.
Atmosphere: 5
Food: 5
Service: 5
allison bae
Very disappointed, will not be returning.
This was my first time visiting this location, and unfortunately, it will also be my last. I’ve never had such poor service at any other Starbucks.
First, I stood at the register for about 5 minutes. Several employees saw me, but no one acknowledged me. I just stood there awkwardly while they all continued doing other things. That alone already felt rude and unwelcoming.
When someone finally came to take my order, I asked for a matcha frappuccino, but they gave me a matcha latte. I respectfully let them know, and instead of just remaking it professionally, I could hear them talking to each other through their headsets right in front of me, saying things like, “No, she ordered a latte.” Not only could I clearly hear them, but I had also politely and clearly stated that I ordered a frappuccino.
They took the drink back and gave me a second one but it was clearly just the latte blended with ice. It was watery, runny, and nothing like a real thick frappuccino. When they handed it to me, one of them even pointed at the drink and said, “That’s a frappuccino,” like I didn’t know what I was talking about. I replied, “Yeah, I know. That’s what I ordered, not a latte.” And then they continued talking about me over the headset again.
It was just so unnecessarily rude and uncomfortable. The staff were slow, dismissive, and clearly lacked basic customer service skills. After reading some other reviews, I realize I’m not the only one who’s had this experience. Sadly, I totally agree with all the negative feedback. I won’t be coming back here again.
Atmosphere: 1
Food: 1
Service: 1
ReservoirDogTV
Very slow drive-thru service. A 5 minute mobile order took over 30 minutes to be ready at the drive thru window. Hot drink became cold.
I’ve been here a couple of times and there is always a constant issue with the amount of time it takes to go through the drive thru. It is incredibly slow taking 15 minutes+. Very disappointing!!
Disappointing and Unprofessional Service
I had an incredibly disappointing experience at this Starbucks location today, August 3, 2025, around 1:00 p.m. The staff was unwelcoming and completely unaccommodating.
The barista at the drive-thru window gave me attitude after a mistake was made with my order. I ordered a trenta light iced vanilla cream cold brew with coconut milk and three pumps of raspberry syrup. Instead, I was given their new raspberry cold foam drink with the raspberry cold form.
When I pointed out the error, the barista insisted it was what I ordered, laughed, refused to fix it, and then walked away.
This is completely unacceptable, especially since I have an allergy and could not drink the incorrect beverage. The fact that they refused to correct their own mistake is despicable. I will take extra caution and warning if I ever return to the specific location again.
Atmosphere: 1
Food: 1
Service: 1
The girl working 07/20/25 @ 12:05 pm needs to cheer up
Food: 5
Service: 2
Fairly quick. Friendly service.
Service: 4
My go to place for coffee
Atmosphere: 5
Food: 5
Service: 5
I love it here I come here pretty often and everyone is sweet, welcoming, and warming. They work incredibly hard and I just wanted to take a minute to share my gratitude. Every single time I want to try something new they always give me the best recommendations my favorite...Mocha Cookie Crumble!😋🍫
Atmosphere: 5
Food: 5
Service: 5
I’ve visited this Starbucks location three days in a row during the afternoon, and each time, several basic items were out of stock—even though they were still shown as available on the display. It’s disappointing to see this becoming a pattern. It makes me wonder whether the store is being properly managed, especially in terms of inventory and customer experience.
Atmosphere: 3
Food: 2
Service: 3
In short, want a quick drink? Don't stop here. There is no time or day that you can his location and not have it take 20+ minutes.
Mind you, my family and I are simple coffee drinkers, a cold brew, maybe a refresher, nothing complex to justify the aggravating wait time that they regularly provide.
If you're on a schedule, always skip this location. It is beyond comprehension.
The coffee was great as always and this location was very busy. The staff was very nice but did not take my name so my drinks sat on the counter longer. Also needs better furniture the chairs are not comfortable at all. I have been to many Starbucks and this was the 1st one that did not have some kind of comfortable seating. This location seemed more of a drive through and takeout kind of place.
Atmosphere: 4
Food: 3
Service: 3
This is the worst Starbucks location I have visited and will never go there again. I have gone there numerous times over the past couple of years. I have ordered the Cookie Crumble Mocha Grande Frappuccino everytime I go and always order with no roast and a single shot. So it’s crème based no coffee. I’m always charged $5.95 plus $1.25 for the single shot. Today I ordered exact same thing and they told me my total was $10.50 for this drink. I advised that was impossible as I have never paid that amount. The cashier then advised the manager that I was unhappy with the price and the manager informed me the amount was correct as in the past the cashier was inputting it into the computer incorrectly and it should be charged for drink plus chocolate pieces plus crème based plus shot. They wanted to charge me individually for each item going into drink vs charging me for the drink plus the shot. I told her never have I ever been charged in that manner and this is price gouging. She then informed me that the cashiers there were incorrectly charging me in the past and price should be $10.50. She said she would let it go at $8.50 this time but in future this grande drink is $10.50. I went to another Starbucks location and ordered it same way as I always do and I was charged $5.95 plus the $1.25 for the single shot which is what I was always charged at the Bloomingdale location. This Bloomingdale Army Trail Road location is price gouging not to mention they were so abrupt with me regarding the situation. Will never go here again. Their service is horrible and they are not customer service oriented. They all need to take some classes on how to be better at customer service and their manager needs to stop with inconsistencies in pricing their drinks and getting away with it.
Atmosphere: 1
Service: 1
Restaurantji Recommends
This took way to long I am in the line right now and it’s been 30 minutes that’s way too long to wait this is actually insane . This starbucks used to be good but recently it had been taking far to long!
Atmosphere: 2
Food: 4
Service: 1
Given the stores challenges I'd say the staff here is very much resilient. Everyone's nice and still trying their very best to provide exceptional service.
Atmosphere: 5
Food: 5
Service: 5
Ordered through the app, to pick up and eat inside. Food and beverages were good, and I love that baristas were happy and laughing among each other.
Atmosphere: 5
Food: 5
Service: 5
Very disappointed, will not be returning.
This was my first time visiting this location, and unfortunately, it will also be my last. I’ve never had such poor service at any other Starbucks.
First, I stood at the register for about 5 minutes. Several employees saw me, but no one acknowledged me. I just stood there awkwardly while they all continued doing other things. That alone already felt rude and unwelcoming.
When someone finally came to take my order, I asked for a matcha frappuccino, but they gave me a matcha latte. I respectfully let them know, and instead of just remaking it professionally, I could hear them talking to each other through their headsets right in front of me, saying things like, “No, she ordered a latte.” Not only could I clearly hear them, but I had also politely and clearly stated that I ordered a frappuccino.
They took the drink back and gave me a second one but it was clearly just the latte blended with ice. It was watery, runny, and nothing like a real thick frappuccino. When they handed it to me, one of them even pointed at the drink and said, “That’s a frappuccino,” like I didn’t know what I was talking about. I replied, “Yeah, I know. That’s what I ordered, not a latte.” And then they continued talking about me over the headset again.
It was just so unnecessarily rude and uncomfortable. The staff were slow, dismissive, and clearly lacked basic customer service skills. After reading some other reviews, I realize I’m not the only one who’s had this experience. Sadly, I totally agree with all the negative feedback. I won’t be coming back here again.
Atmosphere: 1
Food: 1
Service: 1
Very slow drive-thru service. A 5 minute mobile order took over 30 minutes to be ready at the drive thru window. Hot drink became cold.
Atmosphere: 1
Food: 1
Service: 1
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