Dairy Queen Grill & Chill

Last couple times in, service has been iffy. First time it took 10 minutes to make a smoothie. They gave me coupons for a free Blizzard to make up for it. The last time I was in, I had to argue with the cashier that the Blizzard was, in fact, free. Store usually has at least a couple dirty tables, and rarely anyone out cleaning. Updated 2/25: not much has changed. I stood at the counter for several minutes and no one even looked towards me.

They can be rude sometimes

Atmosphere: 2

Food: 5

Service: 2

I went through the drive through at 9:00 pm. I placed my order of two ice cream items. I paid and was told to wait in the reserved waiting area. 15 minutes later, I still have not received my order. At 9:16pm, I saw one employees ran out of the back door followed by another employee chasing after him in the drive through lane. They were young teenagers. I was getting frustrated at this time, but I remained waiting.

At 9:27, after not receiving my order, I went inside and asked for a refund. It appears all but one employee were messing around.

A young blonde team lead, gave me my refund. The receipt said Paige.

I went to the Dairy Queen in Normal on College and I received my order within 3 minutes.

The amount of unprofessionalism this Dairy Queen has is astonishing.

EDIT: And now I get the response below that is a copy and paste of every other negative review, but with my name on it. These kinds of responses make the situation worse. It shows you don't care and you are trying to blow off customers with a "We're sorry, please visit us again" response.

Atmosphere: 1

Food: 1

Service: 1

Love their ice cream

Atmosphere: 5

Food: 5

Service: 5

Better than many fast food places. You can actually taste what they make. Bring food to your table.

Atmosphere: 3

Food: 4

Service: 4

Recommended dishes: Original Cheeseburger

Not only did they screw up my order Lindsay argued with me trying to say it was my fault that they gave me ranch instead of French and charged me for and extra ranch then they didn't put cheese on my chili dogs ? ridiculous and horrible customer service.

Atmosphere: 1

Food: 1

Service: 1

Cozy place to t

Atmosphere: 5

Food: 5

Service: 5

Had issues with food and the manager helped out really fast and got everything remade. Definitely helpful and great service!

Atmosphere: 3

Food: 4

Service: 5

Met family for lunch here. I ordered the pretzel sticks and a cheeseburger. It was so yummy. I also had a mini frosted animal cracker blizzard. I love the mini blizzards because they were the perfect size for a treat but not too much ice cream after a filling lunch. Absolute Excellent Service and Food!! Five stars all across the board.

Atmosphere: 5

Food: 5

Service: 5

Always good

Atmosphere: 4

Food: 3

Service: 5

Good for ice cream and ice cream cakes

Atmosphere: 4

Food: 3

Service: 4

Recommended dishes: Chicken Sandwich, Chicken Strip Basket

Big curly haired cashier dude (don't know his name, he wasn't wearing a name tag) was so incompetent it was almost funny. There's some kind of fundamental disconnect with his ability to communicate the simplest of tasks that I think the second best place for him is to be on dish and the first best place is to be at home.There were only 3 small parties and yet he couldn't remember who ordered what. He literally walked in 3 circles around the restaurant with a hotdog in his hand. It was like a scene in a comedy movie. I repeat, there were only 3 small groups in the dining room and yet he couldn't find the customer who ordered it.He must have forgotten who we were the second we left the counter because we made eye contact and ordered two hot fudge Sundaes and he let them sit in the window for almost 10 minutes despite the fact I was looking right at him. A helpful girl who we didn't even interact with was able to put together that they were our sundaes and had them brought to us by the guy who didn't even apologize to us. They were partially meltedBelieve it or not, once those few orders were out he was on his phone because that's clearly more important to him. I don't usually post reviews but wow, this one particular employee was pathetic.

Atmosphere: 3

Food: 4

Service: 2

The service was lame at best.. shake and onion rings were terrific.. but they screwed up my dbl cheeseburger .. it wasn't even close.. 1 burger, not dbl.. it had EVERYTHING on it .. I just wanted mayo on the

Atmosphere: 2

Food: 4

Service: 1

Ordered a double cheese burger and it was rotten. It smelled so bad I was gagging. It was also $10’s. What a waste.

Most of the employees that are making food look really mad about something, all the time. The people taking orders seem nice. I think DQ over the last few years have become shrinkflation experts. Raising prices a small amount at the same time as making portion sizes smaller. It's just not worth the price. I know that's not this location's fault but it's DQs fault and well.... It's a DQ. I'll be back this weekend for another blizzard.

Atmosphere: 4

Food: 4

Service: 3

Recommended dishes: Fries, Chili Cheese Dog, Chicken Strip Basket