worst truck stop i ever been to. do not waste your time and money here. it's disgusting to say the least
Ike I.
This pilot is not too bad you have a Wendy's restaurant inside and a KFC across the street, the showers are not too bad but the water could be a little more hot instead of just warm, it's really gets busy during the evening rush hour and truck parking gets full real fast early.
Latara M.
Okay so it's not very often that I will give a five-star review. The reason that I did was Kiara and Ashley both greeted me as I entered the store, made me feel welcome, and had the cleanest restrooms I've been in all year! I was so relieved when I walked in that there wasn't toilet paper all over the floor, urine all over the toilet, or trash all around the trash can. They literally have a sign on the wall that says you deserve to have a clean restroom! You cannot understand how important this is when traveling with children! The restrooms even smell clean. the prices on all of their products are comparable to the competitors. The location is right off the expressway. And the customer service was exceptional. I would recommend stopping here even if you just need to use the restroom!
L G.
Why would a truck stop provide basic necessities to the drivers. Not like the drivers are delivering all the necessities we require. Why would we want the drivers to have a clean place to eat, or better yet be able to do laundry. Why would we want to provide them with quarters? Come on Pilot get it together and support those who are supporting our country continuing to run. Remember what it was like when no toilet paper was on the shelves?? Not like the grocery fairy delivered it to the stores.
Brandy Gardner-England
Disgusting. Cashiers are rude and management are worse.
Benjamin Reed
Came in at 1800 hours (6pm) and was the only customer in the Wendy’s. Bad sign. As I’m ordering my meal one of the employees cut in front of me and began grabbing food (presumably hers) off the counter. It was as if I was invisible. To his credit, the gentleman taking my order pointed out she had cut the line, at which point she turned, looked me over, and said, “It’s ok, he ain’t got a gun.” She finished gathering her food and shuffled out the door. After waiting 10 minutes I got my food and proceeded to a dirty table after almost sitting down at one that had a scribbled “Broken, Do Not Use” sign on it. I open up the first item. It’s not what I ordered. Same for the second and third items. The only thing that was correct was my drink. This isn’t the first time I’ve had problems with this location. In fact, it’s more rare for them to get my order correct than it is for it to be wrong. The only positive thing I can say is that the shower had hot water. But even the shower (#4) had broken fixtures and missing tiles. I would have spoken to the store manager but they were nowhere to be found and there’s no listing for the district manager. A suspicious person might think that’s intentional.
worst truck stop i ever been to. do not waste your time and money here. it's disgusting to say the least
This pilot is not too bad you have a Wendy's restaurant inside and a KFC across the street, the showers are not too bad but the water could be a little more hot instead of just warm, it's really gets busy during the evening rush hour and truck parking gets full real fast early.
Okay so it's not very often that I will give a five-star review. The reason that I did was Kiara and Ashley both greeted me as I entered the store, made me feel welcome, and had the cleanest restrooms I've been in all year! I was so relieved when I walked in that there wasn't toilet paper all over the floor, urine all over the toilet, or trash all around the trash can. They literally have a sign on the wall that says you deserve to have a clean restroom! You cannot understand how important this is when traveling with children! The restrooms even smell clean. the prices on all of their products are comparable to the competitors. The location is right off the expressway. And the customer service was exceptional. I would recommend stopping here even if you just need to use the restroom!
Why would a truck stop provide basic necessities to the drivers. Not like the drivers are delivering all the necessities we require. Why would we want the drivers to have a clean place to eat, or better yet be able to do laundry. Why would we want to provide them with quarters? Come on Pilot get it together and support those who are supporting our country continuing to run. Remember what it was like when no toilet paper was on the shelves?? Not like the grocery fairy delivered it to the stores.
Disgusting. Cashiers are rude and management are worse.
Came in at 1800 hours (6pm) and was the only customer in the Wendy’s. Bad sign. As I’m ordering my meal one of the employees cut in front of me and began grabbing food (presumably hers) off the counter. It was as if I was invisible. To his credit, the gentleman taking my order pointed out she had cut the line, at which point she turned, looked me over, and said, “It’s ok, he ain’t got a gun.” She finished gathering her food and shuffled out the door. After waiting 10 minutes I got my food and proceeded to a dirty table after almost sitting down at one that had a scribbled “Broken, Do Not Use” sign on it. I open up the first item. It’s not what I ordered. Same for the second and third items. The only thing that was correct was my drink. This isn’t the first time I’ve had problems with this location. In fact, it’s more rare for them to get my order correct than it is for it to be wrong. The only positive thing I can say is that the shower had hot water. But even the shower (#4) had broken fixtures and missing tiles. I would have spoken to the store manager but they were nowhere to be found and there’s no listing for the district manager. A suspicious person might think that’s intentional.
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