This is by far the worst location. I ordered in app and it was supposed to be done at 7:06, got here at 7:11, not ready, 7:17 asked my name because its still not done. 7:18 just got it, this is PM by the way. Was getting for some else and its closer to their residence. Luckily im not on a time crunch.
Atmosphere: 1
Service: 1
Shakeeler Davis
Love the personal touch especially with my unique name. Thank you! 😊
Rizz McBain
Absolutely terrible. So disorganized and pathetic The staff just doesn't care one bit
Atmosphere: 1
Food: 1
Service: 1
Davida Anderson
Always have great experiences at this location!!! They’re all nice and cheerful!! They write beautiful messages on your items and it doesn’t go unnoticed!
Atmosphere: 5
Food: 5
Service: 5
emerson
Ordered a Venti Starberry Açaí with no Strawberries and no Ice and the bastia only filled it up to the 3rd line and when we asked why it was filled so low she said “it’s a new rule to leave room for wear ice should goo
Jess Branham
Very nice staff, food and drinks were amazing!
Atmosphere: 5
Food: 5
Service: 5
Emily Auten
Very disappointed that the store closed at 3:30 on a Friday afternoon. Several cars were turned away
Robert Thompson
Friendly staff
Atmosphere: 4
Food: 4
Service: 5
Azure Blue
There was this one time. I was really running late for my lyft, and they. We're definitely try to help me caught my lift.
Atmosphere: 5
Food: 5
Service: 5
Amy Kramer
Preordered cookie and 2 coffees on app at 3:08 pm on 1/25/25. 5 min drive to store. Only cookie ready when I got there, no problem. Then as I patiently waited for 10 min, I finally stood at end of counter. 3 people working and 2 appeared to only be working on drive through orders. Another gentleman was at other end of counter doing I’m not sure what. No sense of urgency nor was I even acknowledged until the gentleman decided to come over and help with coffees. I even got notification that order was ready and they still hadn’t even started my order yet. Walked out at 3:33 finally with my order. I am from out of state visiting my mom and have never had a problem with this location until today. Next time I will drive the extra few minutes and hopefully have better service. I am not one to complain about service because I appreciate them being there to serve. I even tip usually but I could not see this service tip worthy. Do better.
Ordered ahead on the mobile app for pickup on 12/23/24 @4:33pm and when I arrived the door was locked to go inside. An employee yelled from the inside to “drive around” circling his finger in the air. Sat in the drive thru for 10 minutes and when I asked for my order they had no idea it was placed. Sat in line even longer and finally got my coffee. I’ll skip this location going forward.
Atmosphere: 1
Food: 3
Service: 1
Artra Johnson
A crowd is to be expected at Starbucks on a cold Saturday morning but what’s not expected is to wait in line over 15 minutes and the store manger was taking orders and then assigns someone else to take orders and he takes 7 minutes to come take the order which never happened at all 3 customers left the store after wasting 20 mins of their lives. 🗑️ trash experience
Atmosphere: 1
Service: 1
Sherrie Peroutka
STARBUCKS is always busy, and next to T-Mobil. BOTH have a good staff. I will get a coffee when we are doing business in the phone store next door to STARBUCKS.
Vegetarian options: N/A aswe are there for coffee. ;)
Parking: ON Veterans Pkwy, Blmtn, iL - STARBUCKS is imediately next to T-Mobil and same building as Potbelly.
Kid-friendliness: Happy & helpful
Wheelchair accessibility: It would be a challenge- tight entrance!
Atmosphere: 5
Service: 5
Lenny Martin
People there seem to not have a clue. It seems they can't get 1 cup of coffee and a pastry to go without having issues. I get Starbucks pretty much every week day but I've stopped at this location for the last time.
If this review had a title I'd call it Clueless in Starbucks
Atmosphere: 1
Food: 1
Service: 1
Katrina Alvarado
I was having such a day when I stopped in for a holiday coffee and (hopefully) a cheery red cup. The barrister said he had just given out the last one. Then he came back with HIS red cup and gave it to me. His act of kindness truly made my day! Thank you from the bottom of my heart Trey!
This is by far the worst location. I ordered in app and it was supposed to be done at 7:06, got here at 7:11, not ready, 7:17 asked my name because its still not done. 7:18 just got it, this is PM by the way. Was getting for some else and its closer to their residence. Luckily im not on a time crunch.
Atmosphere: 1
Service: 1
Love the personal touch especially with my unique name. Thank you! 😊
Absolutely terrible. So disorganized and pathetic The staff just doesn't care one bit
Atmosphere: 1
Food: 1
Service: 1
Always have great experiences at this location!!! They’re all nice and cheerful!! They write beautiful messages on your items and it doesn’t go unnoticed!
Atmosphere: 5
Food: 5
Service: 5
Ordered a Venti Starberry Açaí with no Strawberries and no Ice and the bastia only filled it up to the 3rd line and when we asked why it was filled so low she said “it’s a new rule to leave room for wear ice should goo
Very nice staff, food and drinks were amazing!
Atmosphere: 5
Food: 5
Service: 5
Very disappointed that the store closed at 3:30 on a Friday afternoon. Several cars were turned away
Friendly staff
Atmosphere: 4
Food: 4
Service: 5
There was this one time. I was really running late for my lyft, and they. We're definitely try to help me caught my lift.
Atmosphere: 5
Food: 5
Service: 5
Preordered cookie and 2 coffees on app at 3:08 pm on 1/25/25. 5 min drive to store. Only cookie ready when I got there, no problem. Then as I patiently waited for 10 min, I finally stood at end of counter. 3 people working and 2 appeared to only be working on drive through orders. Another gentleman was at other end of counter doing I’m not sure what. No sense of urgency nor was I even acknowledged until the gentleman decided to come over and help with coffees. I even got notification that order was ready and they still hadn’t even started my order yet. Walked out at 3:33 finally with my order. I am from out of state visiting my mom and have never had a problem with this location until today. Next time I will drive the extra few minutes and hopefully have better service. I am not one to complain about service because I appreciate them being there to serve. I even tip usually but I could not see this service tip worthy. Do better.
Service: 1
Restaurantji Recommends
Ordered ahead on the mobile app for pickup on 12/23/24 @4:33pm and when I arrived the door was locked to go inside. An employee yelled from the inside to “drive around” circling his finger in the air. Sat in the drive thru for 10 minutes and when I asked for my order they had no idea it was placed. Sat in line even longer and finally got my coffee. I’ll skip this location going forward.
Atmosphere: 1
Food: 3
Service: 1
A crowd is to be expected at Starbucks on a cold Saturday morning but what’s not expected is to wait in line over 15 minutes and the store manger was taking orders and then assigns someone else to take orders and he takes 7 minutes to come take the order which never happened at all 3 customers left the store after wasting 20 mins of their lives. 🗑️ trash experience
Atmosphere: 1
Service: 1
STARBUCKS is always busy, and next to T-Mobil. BOTH have a good staff. I will get a coffee when we are doing business in the phone store next door to STARBUCKS.
Vegetarian options: N/A aswe are there for coffee. ;)
Parking: ON Veterans Pkwy, Blmtn, iL - STARBUCKS is imediately next to T-Mobil and same building as Potbelly.
Kid-friendliness: Happy & helpful
Wheelchair accessibility: It would be a challenge- tight entrance!
Atmosphere: 5
Service: 5
People there seem to not have a clue. It seems they can't get 1 cup of coffee and a pastry to go without having issues. I get Starbucks pretty much every week day but I've stopped at this location for the last time.
If this review had a title I'd call it
Clueless in Starbucks
Atmosphere: 1
Food: 1
Service: 1
I was having such a day when I stopped in for a holiday coffee and (hopefully) a cheery red cup. The barrister said he had just given out the last one. Then he came back with HIS red cup and gave it to me. His act of kindness truly made my day! Thank you from the bottom of my heart Trey!
Atmosphere: 5
Food: 5
Service: 5
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