We got burgers, fries, and shakes. The burgers and fries were as expected, but i thought I got a patty melt. To me this means a burger with onions and Swiss grilled buttery bread, and it's cut diagonally. This was just 2 big pieces of white bread lightly buttered and toasted, no onions, no Swiss, not cut. It was tasty and I ate it, but it was not as expected.
Atmosphere: 2
Food: 4
Service: 5
Donald Davis
I went with my sister who is disable and has a hard time standing. The only way to order was standing at a kiosk. There was no one working the counter. I asked the person working the drive through window for a printed menu for my sister to look at and they didn’t have one. I had to shuttle back and forth between the kiosk and her table asking about toppings etc.
I went to get our drinks at the fountain but it would not dispense soda. Finally a staff person told me I had to scan the bar code on the receipt at a nearby code scanner first.
Wheelchair accessibility: I don’t think the kiosk for ordering was accessible.
Atmosphere: 1
Food: 4
Service: 1
Whitney Brewer
Very clean restaurant. Everyone was so nice and our food came out fast.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Tenders
Shane Mckeown
No problems walked in place. My order sat down within minutes. Food was done. Everything tasted good
Kid-friendliness: Crayons and coloring books for kids
Wheelchair accessibility: Yes
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Steak Burgers, Chicken Tenders, Butter Single Steakburger Combo
Dave Phillips
Food is hot instead of waiting for a server to bring it to you . The burgers seem smaller over the years .
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Steak Burgers
LLorie Martin
I placed my order at this store thinking it was another store, I don't visit this location because they are rude and customer service is a -10, I was trying to cancel my order since I couldn't pick it up it took over 15calls and over 30mins for someone to answer the phone and be rude. Told me I had to cancel on the website and hung up, I called back and told them the website says call the store. Still telling me there is nothing they can do, ask for this person's name since he is saying I have to talk to his boss he's yelling at me to not yell at him, which is ridiculous since I'm at work by this time. I would like a refund for the order I didn't get, and note this store is terrible, a friend also got food poisoning from this location I would never intentionally go to this store, it could be the only one in town and I wouldn't go there. 1802 s Veterans Bloomington, il
Atmosphere: 1
Service: 1
b Lewismetz
Really good i was impressed, went there fri and saturday for lunch. The food was excellent and service was great too. The people who took my order were very nice. This is how i remember steak and shake when i was younger. Highly recommend!!
Atmosphere: 5
Food: 5
Service: 5
Wanda K
Just what I was expecting....the quality of the food I'd always thr same
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Steak Burgers
Steve Wilson
Very average. Definitely not what we recall from years ago.
Atmosphere: 3
Food: 3
Service: 3
Billion Dollar Bill
I do not like using the kiosk It asked for information that I do not wish to reveal just for ordering some food
Recommended dishes: Frisco Burger, Oreo Mint, Steak Burgers, Chicken Tenders, Chili Cheese Fries, Steak Frank Combo, Onion Rings, Nutella, Chili Mac, Frisco Melt Combo, Kids' Steakburger with Cheese Meal, Pumpkin Spice Oreo, Oreo M&M, Kids' Hot Dog Meal, Dr Pepper, Triple Steakburger 3x Cheese Combo, Chocolate Chip Cookie Dough
Eric Hepner
Converted to kiosk ordering. It's ok.
Food: 3
Ken Sellberg
I always have good luck at this Steak N Shake. Seems they are often short staffed (like everyone else), but everyone always has a great attitude, provides great service, and there is always a Manager in sight making sure everything goes smoothly.
Atmosphere: 5
Food: 5
Service: 5
Aaron Richey
One of the best Steak N Shakes I've ever been in. Clean, didn't have to deal with rude staff. The food was great! Thank you!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Steak Burgers
Levi Garrison
This is a very standard example of steak n shake, the food is definitely prepared consistently to other locations: if you want a decent greasy burger and a shake then this is the place for you.
Dine-in is pretty much 100% limited to ordering via kiosk now which does have a bit of a learning curve and which does also make the experience a little more impersonal.
That aside, if you've been to a steak n shake before, you should be satisfied with this one.
We got burgers, fries, and shakes. The burgers and fries were as expected, but i thought I got a patty melt. To me this means a burger with onions and Swiss grilled buttery bread, and it's cut diagonally. This was just 2 big pieces of white bread lightly buttered and toasted, no onions, no Swiss, not cut. It was tasty and I ate it, but it was not as expected.
Atmosphere: 2
Food: 4
Service: 5
I went with my sister who is disable and has a hard time standing. The only way to order was standing at a kiosk. There was no one working the counter. I asked the person working the drive through window for a printed menu for my sister to look at and they didn’t have one. I had to shuttle back and forth between the kiosk and her table asking about toppings etc.
I went to get our drinks at the fountain but it would not dispense soda. Finally a staff person told me I had to scan the bar code on the receipt at a nearby code scanner first.
Wheelchair accessibility: I don’t think the kiosk for ordering was accessible.
Atmosphere: 1
Food: 4
Service: 1
Very clean restaurant. Everyone was so nice and our food came out fast.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Tenders
No problems walked in place. My order sat down within minutes. Food was done. Everything tasted good
Kid-friendliness: Crayons and coloring books for kids
Wheelchair accessibility: Yes
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Steak Burgers, Chicken Tenders, Butter Single Steakburger Combo
Food is hot instead of waiting for a server to bring it to you . The burgers seem smaller over the years .
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Steak Burgers
I placed my order at this store thinking it was another store, I don't visit this location because they are rude and customer service is a -10, I was trying to cancel my order since I couldn't pick it up it took over 15calls and over 30mins for someone to answer the phone and be rude. Told me I had to cancel on the website and hung up, I called back and told them the website says call the store. Still telling me there is nothing they can do, ask for this person's name since he is saying I have to talk to his boss he's yelling at me to not yell at him, which is ridiculous since I'm at work by this time. I would like a refund for the order I didn't get, and note this store is terrible, a friend also got food poisoning from this location I would never intentionally go to this store, it could be the only one in town and I wouldn't go there. 1802 s Veterans Bloomington, il
Atmosphere: 1
Service: 1
Really good i was impressed, went there fri and saturday for lunch. The food was excellent and service was great too. The people who took my order were very nice. This is how i remember steak and shake when i was younger. Highly recommend!!
Atmosphere: 5
Food: 5
Service: 5
Just what I was expecting....the quality of the food I'd always thr same
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Steak Burgers
Very average. Definitely not what we recall from years ago.
Atmosphere: 3
Food: 3
Service: 3
I do not like using the kiosk It asked for information that I do not wish to reveal just for ordering some food
Atmosphere: 4
Food: 4
Service: 3
Restaurantji Recommends
Nice place underrated
Kid-friendliness: Yes
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Frisco Burger, Oreo Mint, Steak Burgers, Chicken Tenders, Chili Cheese Fries, Steak Frank Combo, Onion Rings, Nutella, Chili Mac, Frisco Melt Combo, Kids' Steakburger with Cheese Meal, Pumpkin Spice Oreo, Oreo M&M, Kids' Hot Dog Meal, Dr Pepper, Triple Steakburger 3x Cheese Combo, Chocolate Chip Cookie Dough
Converted to kiosk ordering. It's ok.
Food: 3
I always have good luck at this Steak N Shake. Seems they are often short staffed (like everyone else), but everyone always has a great attitude, provides great service, and there is always a Manager in sight making sure everything goes smoothly.
Atmosphere: 5
Food: 5
Service: 5
One of the best Steak N Shakes I've ever been in. Clean, didn't have to deal with rude staff. The food was great! Thank you!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Steak Burgers
This is a very standard example of steak n shake, the food is definitely prepared consistently to other locations: if you want a decent greasy burger and a shake then this is the place for you.
Dine-in is pretty much 100% limited to ordering via kiosk now which does have a bit of a learning curve and which does also make the experience a little more impersonal.
That aside, if you've been to a steak n shake before, you should be satisfied with this one.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Steak Burgers, Triple Steakburger 3x Cheese Combo
Loading...