Garlic Single Steakburger 6/10 mostly bun and really greasy Fries 3/10 cold & no seasoning Butterfinger Shake 5/10 tasted like banana Reese's PB Cup Shake 6/10 more cream than ice cream and tasted banana
Atmosphere: 3
Food: 2
Service: 2
Rachel
My order was incorrect, I called the store the manager answering the phone couldn't even talk or say the store she was working at sounded very intoxicated then was walking around store carrying the phone I finally hung up due to the fact she wasn't even trying to fix what was wrong.. not quite sure whats going on at that store..
Atmosphere: 1
Food: 1
Service: 1
Karen Kresse
Great burger, first time and will be back!!
Atmosphere: 5
Food: 5
Service: 5
Stephanie Wingler
Very friendly service from both employees that we encountered, even though they were pretty busy. Food was ready quickly and tasted great!
Atmosphere: 4
Food: 5
Service: 5
LaTanya Montgomery
We haven't been to a steak n shake in awhile. Our grandkids wanted that character they had in the widow. They gave me the receipt. I didn't know what to do with it. I said, excuse me to 1 if the workers 2 ask 4 help. He kept walking to the back. A woman at the table helped me with no problem. The food doesn't taste the same. The way they made the burgers were very messy. There was sauce all around the burger/ wrapper. We were not even greeted when we walked in. Maybe that should of been a sign. I'm not going back to that location.
Atmosphere: 4
Food: 2
Service: 2
Helge Klockow
The bathrooms were dirty and out of soap. The soda fountain was out of Coke. The order was in incomplete. Food was medium.
Atmosphere: 1
Food: 2
Service: 1
Tammy Cunningham
Food was great! Hot and fresh.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries
Katelyn Condrell
The food is pretty good for fast food, but their business practices are becoming absurd. It seems like they would rather cater to robots than human beings. Only option for ordering is kiosk, which is annoying but doable for me, a 27 year old. Problem is, an elderly couple walked in and needed help navigating the technology, and his requests to staff were ignored. So he asked me and I helped them order. They provide you with a QR code permission slip to operate the soda machine that must be scanned every time you use, and although it says to use the slip for “refills” you only get one refill before they cut you off. This is on a product that costs them pennies on the dollar. When I myself needed assistance, I made eye contact with a staff member behind the counter, yet she went back to bantering with her coworker. If this type of corporate customer control is Steak and Shakes best, then I feel their competitors have more to offer the customers in the department of warmth and value.
The tables had not been wiped off, there was paper on the floor and on some of the tables. Napkin dispensers were empty. Food was okay, thinnest burgers and bacon slices I have ever seen .Also ordered no onions, got onions
Atmosphere: 3
Food: 3
Service: 3
Bryan Hapner
Kinda of greasy burgers, but tasted good. Cleanliness not so great, bathrooms very dirty.
Atmosphere: 2
Food: 3
Service: 2
Brandon Vlasak
Nice meal.. everything perfect
Atmosphere: 5
Food: 5
Service: 5
Anna S
Not a word from employees. Dirty and slow location as well. No amount of beef tallow can save this place, it's already out of business and they don't even know it.
Atmosphere: 1
Food: 1
Service: 1
Travis Beard
No bowls of chili anymore, no manager so no drive through, and the only two people working were loudmouth cry babies so I left without ordering.
Garlic Single Steakburger 6/10 mostly bun and really greasy
Fries 3/10 cold & no seasoning
Butterfinger Shake 5/10 tasted like banana
Reese's PB Cup Shake 6/10 more cream than ice cream and tasted banana
Atmosphere: 3
Food: 2
Service: 2
My order was incorrect, I called the store the manager answering the phone couldn't even talk or say the store she was working at sounded very intoxicated then was walking around store carrying the phone I finally hung up due to the fact she wasn't even trying to fix what was wrong.. not quite sure whats going on at that store..
Atmosphere: 1
Food: 1
Service: 1
Great burger, first time and will be back!!
Atmosphere: 5
Food: 5
Service: 5
Very friendly service from both employees that we encountered, even though they were pretty busy. Food was ready quickly and tasted great!
Atmosphere: 4
Food: 5
Service: 5
We haven't been to a steak n shake in awhile. Our grandkids wanted that character they had in the widow. They gave me the receipt. I didn't know what to do with it. I said, excuse me to 1 if the workers 2 ask 4 help. He kept walking to the back. A woman at the table helped me with no problem. The food doesn't taste the same. The way they made the burgers were very messy. There was sauce all around the burger/ wrapper. We were not even greeted when we walked in. Maybe that should of been a sign. I'm not going back to that location.
Atmosphere: 4
Food: 2
Service: 2
The bathrooms were dirty and out of soap. The soda fountain was out of Coke. The order was in incomplete. Food was medium.
Atmosphere: 1
Food: 2
Service: 1
Food was great! Hot and fresh.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries
The food is pretty good for fast food, but their business practices are becoming absurd. It seems like they would rather cater to robots than human beings. Only option for ordering is kiosk, which is annoying but doable for me, a 27 year old. Problem is, an elderly couple walked in and needed help navigating the technology, and his requests to staff were ignored. So he asked me and I helped them order. They provide you with a QR code permission slip to operate the soda machine that must be scanned every time you use, and although it says to use the slip for “refills” you only get one refill before they cut you off. This is on a product that costs them pennies on the dollar. When I myself needed assistance, I made eye contact with a staff member behind the counter, yet she went back to bantering with her coworker. If this type of corporate customer control is Steak and Shakes best, then I feel their competitors have more to offer the customers in the department of warmth and value.
Atmosphere: 1
Food: 3
Service: 1
Lacking a lot since took away waitresses.
Atmosphere: 3
Food: 4
Service: 2
Order their Nutella shake. Two thumbs up.
Atmosphere: 3
Food: 5
Service: 5
Restaurantji Recommends
The tables had not been wiped off, there was paper on the floor and on some of the tables. Napkin dispensers were empty. Food was okay, thinnest burgers and bacon slices I have ever seen .Also ordered no onions, got onions
Atmosphere: 3
Food: 3
Service: 3
Kinda of greasy burgers, but tasted good. Cleanliness not so great, bathrooms very dirty.
Atmosphere: 2
Food: 3
Service: 2
Nice meal.. everything perfect
Atmosphere: 5
Food: 5
Service: 5
Not a word from employees. Dirty and slow location as well. No amount of beef tallow can save this place, it's already out of business and they don't even know it.
Atmosphere: 1
Food: 1
Service: 1
No bowls of chili anymore, no manager so no drive through, and the only two people working were loudmouth cry babies so I left without ordering.
Atmosphere: 1
Food: 4
Service: 1
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