Almost guaranteed to get your order wrong. Order the same thing every time I go, tastes different every time!
Atmosphere: 3
Food: 2
Service: 3
Paul Sutfin
Bought a medium hot cappuccino and got a slightly warm half cup. Why give a big 16 oz cup and the put 8oz in it? Went back and asked them to reheat it but they couldn't. So the were kind enough to make another 1/2 cup that was about 2 degrees warmer. At that point I just gave up.
Atmosphere: 4
Food: 2
Service: 4
Cyren Ball
Great once you get in, but mobile orders cancel every time I try. Never gets to their system and I’ve done 3 for this location. 😭 Their coffee is good, just only do driver thru
Atmosphere: 3
Food: 5
Service: 2
Richie Hernandez
In reference to the image provided below, I am uncertain whether it depicts a small or medium beverage. I would like to address a concern regarding my experiences at Starbucks and Dunkin'. When I request light ice at Starbucks, my cup is consistently filled to the top. However, during my recent visit to Dunkin', I noticed that a substantial portion of my medium drink was missing. Upon inquiring with the staff about the possibility of topping off my drink, I was informed that this would incur an additional charge of one dollar, as the beverages are pre-made by the machine, and the owner establishes the pricing policies. I subsequently opted to pay the dollar for the refill, and I observed that an employee named Suresh was able to top off my drink with a simple push of a button. This raises questions about the pre-made nature of the beverages, as the topping off was executed promptly. I would respectfully suggest that the owner reconsider the pricing structure for beverages ordered with light ice, as the current practice results in customers receiving significantly less than expected.
ricky huffman
Coffee was good
Atmosphere: 4
Service: 4
Zoe Liu
First time using a drive-through. I was yelled by someone because I didn’t hear their instructions clearly. Probably will never use a drive through again.
Food: 4
Service: 1
Charles Roland Webb
Good fast food Good service
Atmosphere: 4
Food: 4
Service: 5
Brittani Pendleton
I’ve lived in Bolingbrook for 7 years going on 8 this is my go to Dunkin and I never have had an issue asking for Carmel and whip cream on my drink. The manager working Wednesday October 30th 2024 @2:38pm charged me for Carmel than they didn’t put it on top like I asked and then she copped an attitude “tell her it’s usually an additional charge” as if I didn’t already pay for it. I just think she was highly rude the way her tone was and maybe she should check herself and see that it was paid for; customer is always right regardless Jennifer.
Food: 5
Service: 1
Tyler Avino
I’m trying to order coffee here and since I’m in a truck I can’t fit through the drive thru well it says on their posted hours open 24 hrs. Well the front doors are locked I saw a worker he looked and me and I raised my hand above my head thinking he'd catch on, well he didn’t I even pointed at the truck and he just turned around and continued what he was doing. I guess they don’t want truckers coming to their location.
Atmosphere: 2
Food: 3
Service: 1
alicia keetley
I moved to Bolingbrook 3yrs ago and have been only going to this Dunkin! This Dunkin’ makes you feel like you’re apart of their family. The customer service is AMAZING! Especially MORNING SHIFT! My coffee is always made right! Again, Thank you Morning Shift!
Friendly staff and good service. The coffee is nice hot or iced. We also enjoy their hot items and other non-coffee drinks. This location is right off Rt 53 just before I-55 so it is always busiest in the morning so plan accordingly. Using the mobile app can help and we enjoy the occasional offers/rewards.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Egg and Cheese, Dunkin' Refreshers, Hash Browns
Gaia D
I don’t know his name but the night shift employee is exceptional. He is all alone I think? Hire someone else to help!! Wonderful service from that employee, thank you.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fresh and Hot, Hash Browns
Michelle Cruz
Best vanilla iced coffee, way better than mcds
Atmosphere: 4
Food: 3
Service: 5
Heriberto Tapia
My rating is for Alejandro and his outstanding service between 10-11 PM he is always alone and never stops to keep the line on the move.This location is blessed to have him on shift at this time.
Atmosphere: 5
Food: 5
Service: 5
Fawaaz Hasan
Quick service, friendly staff. Neat and clean.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hash Browns, Wake-Up Wrap - Egg and Cheese, Croissant, Fresh and Hot, Coolatta
Almost guaranteed to get your order wrong. Order the same thing every time I go, tastes different every time!
Atmosphere: 3
Food: 2
Service: 3
Bought a medium hot cappuccino and got a slightly warm half cup. Why give a big 16 oz cup and the put 8oz in it? Went back and asked them to reheat it but they couldn't. So the were kind enough to make another 1/2 cup that was about 2 degrees warmer. At that point I just gave up.
Atmosphere: 4
Food: 2
Service: 4
Great once you get in, but mobile orders cancel every time I try. Never gets to their system and I’ve done 3 for this location. 😭 Their coffee is good, just only do driver thru
Atmosphere: 3
Food: 5
Service: 2
In reference to the image provided below, I am uncertain whether it depicts a small or medium beverage. I would like to address a concern regarding my experiences at Starbucks and Dunkin'. When I request light ice at Starbucks, my cup is consistently filled to the top. However, during my recent visit to Dunkin', I noticed that a substantial portion of my medium drink was missing. Upon inquiring with the staff about the possibility of topping off my drink, I was informed that this would incur an additional charge of one dollar, as the beverages are pre-made by the machine, and the owner establishes the pricing policies. I subsequently opted to pay the dollar for the refill, and I observed that an employee named Suresh was able to top off my drink with a simple push of a button. This raises questions about the pre-made nature of the beverages, as the topping off was executed promptly. I would respectfully suggest that the owner reconsider the pricing structure for beverages ordered with light ice, as the current practice results in customers receiving significantly less than expected.
Coffee was good
Atmosphere: 4
Service: 4
First time using a drive-through. I was yelled by someone because I didn’t hear their instructions clearly. Probably will never use a drive through again.
Food: 4
Service: 1
Good fast food
Good service
Atmosphere: 4
Food: 4
Service: 5
I’ve lived in Bolingbrook for 7 years going on 8 this is my go to Dunkin and I never have had an issue asking for Carmel and whip cream on my drink. The manager working Wednesday October 30th 2024 @2:38pm charged me for Carmel than they didn’t put it on top like I asked and then she copped an attitude “tell her it’s usually an additional charge” as if I didn’t already pay for it. I just think she was highly rude the way her tone was and maybe she should check herself and see that it was paid for; customer is always right regardless Jennifer.
Food: 5
Service: 1
I’m trying to order coffee here and since I’m in a truck I can’t fit through the drive thru well it says on their posted hours open 24 hrs. Well the front doors are locked I saw a worker he looked and me and I raised my hand above my head thinking he'd catch on, well he didn’t I even pointed at the truck and he just turned around and continued what he was doing. I guess they don’t want truckers coming to their location.
Atmosphere: 2
Food: 3
Service: 1
I moved to Bolingbrook 3yrs ago and have been only going to this Dunkin! This Dunkin’ makes you feel like you’re apart of their family. The customer service is AMAZING! Especially MORNING SHIFT! My coffee is always made right! Again, Thank you Morning Shift!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Friendly staff and good service. The coffee is nice hot or iced. We also enjoy their hot items and other non-coffee drinks. This location is right off Rt 53 just before I-55 so it is always busiest in the morning so plan accordingly. Using the mobile app can help and we enjoy the occasional offers/rewards.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Egg and Cheese, Dunkin' Refreshers, Hash Browns
I don’t know his name but the night shift employee is exceptional. He is all alone I think? Hire someone else to help!! Wonderful service from that employee, thank you.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fresh and Hot, Hash Browns
Best vanilla iced coffee, way better than mcds
Atmosphere: 4
Food: 3
Service: 5
My rating is for Alejandro and his outstanding service between 10-11 PM he is always alone and never stops to keep the line on the move.This location is blessed to have him on shift at this time.
Atmosphere: 5
Food: 5
Service: 5
Quick service, friendly staff. Neat and clean.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hash Browns, Wake-Up Wrap - Egg and Cheese, Croissant, Fresh and Hot, Coolatta
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