Wendy's

599 William Latham Dr, Bourbonnais
(815) 932-6681

Recent Reviews

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Thomas Smith

Walked in and ordered a Double Stack Bag. After receiving food at counter and walking back to table realized that sandwich was ice cold and wasn't even a double stack at all. Asked what came on sandwich and ingredients were missing from what I was told.

Atmosphere: 3

Food: 1

Service: 3

Emma Landis

If you advertise a certain price on the menu you should honor it. If you can't change it on the outside menu you should have signage stating the price is incorrect. False advertising

Atmosphere: 1

Food: 1

Service: 1

Michelle Soto

9 AM I just went through the drive-through to order a Breakfast sandwich
Gentleman tells me sorry we are only serving breakfast
It’s too early for this
I think he needs a night job
It’s not like they care that they lose the customer. I don’t know how they stay open. No one has ever really there.

Atmosphere: 1

Food: 1

Service: 1

Richie Michniak

Great Food and Excellent And Very Friendly Staff Members that work their too and Very Clean Place Too I Wpuld Highly Recommend you try the place out and Definitely be coming back too do more business their too

Atmosphere: 5

Food: 5

Service: 5

Elizabeth Lowe

I stopped here for lunch on 9/24/25. The service was quick and courteous. My food was hot and fresh. Everything exactly how I ordered it.

Atmosphere: 5

Food: 5

Service: 5

James Jurkovich

Ordered a salad and it came with a long black hair. Wouldn't refund my money or offer a gift card to return so I left with less money in my pocket and no food.

Atmosphere: 2

Food: 2

Service: 2

Tsuken (Tsuken)

This location consistently screws up orders. Nearly every time we get food from here something is either missing or completely incorrect. And when I say 'completely incorrect', I mean you'll get a completely different sandwich than you ordered, sometimes. More often things will be missing here and there, like a drink or fries or nuggets. It's also kind of 50/50 on whether you'll bring this issue to someone who owns the mistake and fixes it, or gives you a bad attitude. The food itself, when you actually get what you ordered, is generally to the quality you can expect from a standard Wendy's location.

Atmosphere: 1

Food: 4

Service: 1

Brian McBeth

Always a great experience at this location. The food is consistently fresh, well-prepared, and exactly what you’d expect from Wendy’s standards. Store manager Brian goes above and beyond—absolutely outstanding.

Atmosphere: 5

Food: 5

Service: 5

Sabrina Riordan

Tried to go on for water and napkins and it said it opened at 6:30 and its 7:20 he said WE ARENT OPEN U CANT BE IN HERE WE ARENT OPEN. Just wanted a water and napkins..

Atmosphere: 1

Food: 1

Service: 1

Jessica Ayala

Service was good and the staff are friendly. Service was quick and the food is great.

Atmosphere: 4

Food: 4

Service: 4

Jacob Henderson

Love how everytime I order through door dash my sandwich modifications get out right ignored and Im out the money for my food

Katie F

employees kind and helpful, very clean

Atmosphere: 5

Food: 5

Service: 5

[email protected] midnight69

The dining room was closed, they were supposed to be open until 8:30. Everything was locked up. My grandson had done a mobile order and had to call me to go through the drive-thru. The order wasn't ready which I guess is a good otherwise it would of been cold. The gentleman at the drive-thru apologized and had us park. He was very nice.

Atmosphere: 3

Food: 3

Service: 3

Sarah V.

Went in while my car was getting work and got my kiddos Frostys. Absolutely wonderful, and a manager (I think) came out and was super nice to my little ones, giving them some of the meal toys. I think he made their day! He and another employee also offered to grab us napkins so I didnt have to keep getting up when my kids were messy.

Atmosphere: 5

Food: 5

Service: 5

Nathan Love

Even though they got my frosty wrong, they corrected their mistake and gave me what I'd ordered. Unfortunately, the mess up and the correct item were both small when I initially ordered a medium, but seeing as they wouldn't take back the messup, I wasn't about to complain that I received 2 frostys.

Atmosphere: 4

Food: 4

Service: 3

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