Wendy's
599 William Latham Dr, Bourbonnais
(815) 932-6681
Recent Reviews
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Tried to go on for water and napkins and it said it opened at 6:30 and its 7:20 he said WE ARENT OPEN U CANT BE IN HERE WE ARENT OPEN. Just wanted a water and napkins..
Atmosphere: 1
Food: 1
Service: 1
Service was good and the staff are friendly. Service was quick and the food is great.
Atmosphere: 4
Food: 4
Service: 4
Love how everytime I order through door dash my sandwich modifications get out right ignored and Im out the money for my food
employees kind and helpful, very clean
Atmosphere: 5
Food: 5
Service: 5
The dining room was closed, they were supposed to be open until 8:30. Everything was locked up. My grandson had done a mobile order and had to call me to go through the drive-thru. The order wasn't ready which I guess is a good otherwise it would of been cold. The gentleman at the drive-thru apologized and had us park. He was very nice.
Atmosphere: 3
Food: 3
Service: 3
Went in while my car was getting work and got my kiddos Frostys. Absolutely wonderful, and a manager (I think) came out and was super nice to my little ones, giving them some of the meal toys. I think he made their day! He and another employee also offered to grab us napkins so I didnt have to keep getting up when my kids were messy.
Atmosphere: 5
Food: 5
Service: 5
Even though they got my frosty wrong, they corrected their mistake and gave me what I'd ordered. Unfortunately, the mess up and the correct item were both small when I initially ordered a medium, but seeing as they wouldn't take back the messup, I wasn't about to complain that I received 2 frostys.
Atmosphere: 4
Food: 4
Service: 3
The food is very disgusting. iPhone here in it. And then I called people and they had a problem with it. They don’t care about the customers. I don’t recommend going to this restaurant unless you want to have some hair and before I look at the cheeseburger, it was all sloppy and dirty.
Atmosphere: 1
Food: 1
Service: 1
I'm so tired of playing food roulette and wondering if they will have the item I want on their menu. They keep taking out items or changing the prices because they were "promotions" and rotating things that I just don't want/care. Also, prices are outrageous even for the "Biggie Bag" now ($7+ before tax), it's basically tinier combo meal with less food/drink! I recommend just go cook something at home to save your hard earned money. I am going to make it my mission to never eat at Wendy's again as long as I'm alive.
Just used the bathroom not a Wendy's fan!
Restaurantji Recommends
They used to be great but now they are just like McDonald’s and can’t get orders right. They must have hired ex McDonald’s people
Atmosphere: 3
Food: 3
Service: 3
Something with my order is always wrong here! Listing some of the problems I have regularly experienced, the pop is just carbonated water, missing food, not fully cooked food, brown/red lettuce. After many trys, I have to stop visiting this establishment. Especially considering they have a no refund policy.
Atmosphere: 1
Food: 1
Service: 1
Rude employees. Kept saying give us a minute yet they just sat there talking to each other
Service: 1
Kid-friendliness: Pleasant atmosphere
Atmosphere: 4
Food: 4
Service: 4
Went inside to order . Went up to the counter and the lady. At the counter did not greet my wife and myself . When my wife asked a question she just stood there and was typing on her phone . After a few minutes my wife asked if she heard her which she looked up and said hold on a moment while still typing on her phone . I decided to go . Cooled off went through the drive thru. After talking to the person at the window. Found out the lady was the morning manager. Very. Poorly customer service smiles. For a manager
Atmosphere: 1
Food: 3
Service: 1
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