“I generally try not to give negative reviews on local businesses but today's service was unacceptable. I went through the drive thru and ordered the prime rib sandwich which is described as cooked in Worcestershire sauce and having horseradish sauce on it. At the speaker, I am asked if I want the "prime rib" sauce on it. I tell them yes. I waited close to 10 min at the window on my food after paying. I had a 15 min drive back to where I was going to be eating. I get there and open up my sandwich and the meat looks dry and the horseradish sauce is missing, so I call and let them know I was bringing it back and that I had a 15 minute drive. They apologize and say they will have it ready when I get there. When I get back, they seem confused as to what I was telling them was wrong with my order and have me pull forward yet again and a female employee finally comes out the side door and proceeds to hand me just a container of horseradish sauce. I have to explain to her that with everything, This sandwich is now well over 30 minutes old and they are telling me to just add sauce to it. They did go ahead and remake it at this point, but employees definitely need better training on handling correctly handling messed up orders.“
“I generally try not to give negative reviews on local businesses but today's service was unacceptable. I went through the drive thru and ordered the prime rib sandwich which is described as cooked in Worcestershire sauce and having horseradish sauce on it. At the speaker, I am asked if I want the "prime rib" sauce on it. I tell them yes. I waited close to 10 min at the window on my food after paying. I had a 15 min drive back to where I was going to be eating. I get there and open up my sandwich and the meat looks dry and the horseradish sauce is missing, so I call and let them know I was bringing it back and that I had a 15 minute drive. They apologize and say they will have it ready when I get there. When I get back, they seem confused as to what I was telling them was wrong with my order and have me pull forward yet again and a female employee finally comes out the side door and proceeds to hand me just a container of horseradish sauce. I have to explain to her that with everything, This sandwich is now well over 30 minutes old and they are telling me to just add sauce to it. They did go ahead and remake it at this point, but employees definitely need better training on handling correctly handling messed up orders.“