Today I order my pepperoni pizza with extra topin and the give me chesse pizza. I try to call for isue and never anwer
Food: 1
Service: 1
Ben Aranda
Ordered online used my rewards for a free pizza and ordered order stuff as well my total with my free pizza was $19 and some change. Paid in the store the lady charged me $39 my free pizza wasn’t free and i lost the reward points on my account. She said there’s nothing she can do after I had to drive back to the store because she kept hanging up the phone every time i called. And she said she’s not able to give out any kind of refunds so I basically paid double for a “free” pizza SMH
Atmosphere: 1
Food: 3
Service: 3
Evan De Marco
There was an issue with our online order but Elizabeth went above and beyond and made it right. She is amazing! Great service
Atmosphere: 5
Food: 5
Service: 5
Marquis Pankey
Little slow but fresh
Atmosphere: 4
Food: 5
Service: 3
Suhail Memon
very good
Atmosphere: 5
Food: 5
Service: 5
Traci Thomas
Tell me why you can place an order online for delivery in 30 minutes and an hour later, no delivery. AND you can't get anyone at the store location to answer the phone. You pretend to call and order a pizza and that department ALSO can't get anyone to answer the phone. An hour and a half later I'm told that the location is closed for maintenance repairs. Love their food but terrible customer service. And not the first time something like this has happened at Broadview location. Thank goodness I didn't use my credit card that they would have gladly charged. Get it together!
Atmosphere: 1
Food: 1
Service: 1
Maria Aguayo (Lupita)
Just placed an order for pick up asked for 2 pizzas square cut got this. Asked for mozzarella sticks which is supposed to get a marinera dipping sauce didn’t have it and they tasted weird. And one pizza crust seemed undercooked. Called the store and didn’t get a response.
Jasmine Pirtle
Didn’t know there was a Pizza Hut nearby until I came across this one. The pizza was pretty darn good the first two times I came here; however, this third visit will be our last. Ordered a pepperoni pizza online, went to pick it up and was told we still had a few minutes before it was ready. This was more than fine as we love our food fresh. Got home and our 6 year old was more than ready to dig in, as soon as we opened the box and picked up a slice we noticed a bug on one of the pepperoni slices. My husband stated that it was a burnt piece of pepperoni but after zooming in we both confirmed it to be a bug. I called in and informed John at the pizza hut store and he told me to bring it back in the morning for a refund and that he would speak to the manager Liz. I came in and the lady pictured below asked me to tell her what the issue was as “we can’t just refund people”. I explained and afterwards she laughed and said “idk where this came from but it wasn’t us, we don’t have bugs”. I then informed her of how I witnessed two males (one with a durag and boxers showing), both come from sitting outside the kitchen on their phones, go back into the kitchen without washing hands and without gloving up prepping dough. Her response was, “so, that bug ain’t come from us. We don’t have bugs”. I politely asked for my refund and stated that I just wouldn’t be back since even lack of basic hygiene is not concerning to her.
Stated all of that to say this… future customers of this location…..please check your food before leaving, you never know what may have crawled out of someone’s shirt.
Brookfield Railfan
The food was not fully cooked except the wings The pizza was overburnt and the chocolate brownie was undercooked the wings looked to be cooked correctly though
jonathan famularo
I was delivered the wrong order and was told by costumer service to call the store I call them 20x and nobody ever picks up this place is one of the worse managed pizza huts nobody should order from them very unprofessional and shady
By all means, add mine to the ever growing list of negative reviews. Not even worth the time of going into detail. Dried out, old cheese pizza they gave my granddaughter. Asked them to open the box to check the accuracy of the order and the bad smell damn near knocked me out. Umm cancel this order pls that smells terrible! OMG has Pizza Hut gone downhill since the 70's when it was actually pretty good pizza. Stay away!! No quality control. Just stinky pizza.
Isabel Vallejo
If I could give zero stars I would. Terrible service. Front lady manager/ supervisor whoever she is is extremely rude. Never coming back here again
Atmosphere: 1
Service: 1
Jessica Carlson
I wish they would wear hair nets
jonathan lopez
Beware, don't waste your money here. They gave me burnt pizza and stale bread.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Breadsticks
diana overstreet
Got pizza was burnt,unbeatable,tried calling store for half hour and they refused to answer phone.
Today I order my pepperoni pizza with extra topin and the give me chesse pizza. I try to call for isue and never anwer
Food: 1
Service: 1
Ordered online used my rewards for a free pizza and ordered order stuff as well my total with my free pizza was $19 and some change. Paid in the store the lady charged me $39 my free pizza wasn’t free and i lost the reward points on my account. She said there’s nothing she can do after I had to drive back to the store because she kept hanging up the phone every time i called. And she said she’s not able to give out any kind of refunds so I basically paid double for a “free” pizza SMH
Atmosphere: 1
Food: 3
Service: 3
There was an issue with our online order but Elizabeth went above and beyond and made it right. She is amazing! Great service
Atmosphere: 5
Food: 5
Service: 5
Little slow but fresh
Atmosphere: 4
Food: 5
Service: 3
very good
Atmosphere: 5
Food: 5
Service: 5
Tell me why you can place an order online for delivery in 30 minutes and an hour later, no delivery. AND you can't get anyone at the store location to answer the phone. You pretend to call and order a pizza and that department ALSO can't get anyone to answer the phone. An hour and a half later I'm told that the location is closed for maintenance repairs. Love their food but terrible customer service. And not the first time something like this has happened at Broadview location. Thank goodness I didn't use my credit card that they would have gladly charged. Get it together!
Atmosphere: 1
Food: 1
Service: 1
Just placed an order for pick up asked for 2 pizzas square cut got this. Asked for mozzarella sticks which is supposed to get a marinera dipping sauce didn’t have it and they tasted weird. And one pizza crust seemed undercooked. Called the store and didn’t get a response.
Didn’t know there was a Pizza Hut nearby until I came across this one. The pizza was pretty darn good the first two times I came here; however, this third visit will be our last. Ordered a pepperoni pizza online, went to pick it up and was told we still had a few minutes before it was ready. This was more than fine as we love our food fresh. Got home and our 6 year old was more than ready to dig in, as soon as we opened the box and picked up a slice we noticed a bug on one of the pepperoni slices. My husband stated that it was a burnt piece of pepperoni but after zooming in we both confirmed it to be a bug. I called in and informed John at the pizza hut store and he told me to bring it back in the morning for a refund and that he would speak to the manager Liz. I came in and the lady pictured below asked me to tell her what the issue was as “we can’t just refund people”. I explained and afterwards she laughed and said “idk where this came from but it wasn’t us, we don’t have bugs”. I then informed her of how I witnessed two males (one with a durag and boxers showing), both come from sitting outside the kitchen on their phones, go back into the kitchen without washing hands and without gloving up prepping dough. Her response was, “so, that bug ain’t come from us. We don’t have bugs”. I politely asked for my refund and stated that I just wouldn’t be back since even lack of basic hygiene is not concerning to her.
Stated all of that to say this… future customers of this location…..please check your food before leaving, you never know what may have crawled out of someone’s shirt.
The food was not fully cooked except the wings The pizza was overburnt and the chocolate brownie was undercooked the wings looked to be cooked correctly though
I was delivered the wrong order and was told by costumer service to call the store I call them 20x and nobody ever picks up this place is one of the worse managed pizza huts nobody should order from them very unprofessional and shady
Restaurantji Recommends
By all means, add mine to the ever growing list of negative reviews. Not even worth the time of going into detail. Dried out, old cheese pizza they gave my granddaughter. Asked them to open the box to check the accuracy of the order and the bad smell damn near knocked me out. Umm cancel this order pls that smells terrible! OMG has Pizza Hut gone downhill since the 70's when it was actually pretty good pizza. Stay away!! No quality control. Just stinky pizza.
If I could give zero stars I would. Terrible service. Front lady manager/ supervisor whoever she is is extremely rude. Never coming back here again
Atmosphere: 1
Service: 1
I wish they would wear hair nets
Beware, don't waste your money here. They gave me burnt pizza and stale bread.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Breadsticks
Got pizza was burnt,unbeatable,tried calling store for half hour and they refused to answer phone.
Atmosphere: 1
Food: 1
Service: 1
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