I went here on 10/5/2024. I ordered a simple hot dog and burger meal. After 20 minutes of waiting in their small waiting area, I began to look around at the food prep line they had. I understand it was a busy Saturday but noticed that not just one but a majority of their staff had rubber gloves on for food safety and prep. They would then start to grab pagers from customers as they turned them in with their gloves still on. Then the employees would continue to prep food with the same gloves and grab raw food out of the freezer by hand with again the same gloves. The employees would continue this process of prepping food by hand, grabbing pagers/touching items around the kitchen with the same gloves, and grabbing raw food from the freezer for prep with the same gloves. This went on for about 5 more minutes until I found a manager and expressed my concerns. He seemed more concerned about the volume of me expressing my observations about the unsanitary conditions than actually fixing it. He spoke to the employees briefly and I noticed they continued doing the same thing. As someone with allergies and a pregnant wife this is unacceptable. They need to be better or find someone better.
Atmosphere: 1
Food: 4
Service: 1
Brandon Zale
While spending an enjoyable afternoon at the zoo, we decided to go to Wild Burger for lunch. We approached the counter to order with our parents, who are advanced seniors and naturally require some additional time and assistance. Joan C. did NOT at all demonstrate the kindness and patience required of somebody in a customer service role. My mother asked for some further explanation about one of the burgers - she rolled her eyes and said "look at the menu." We had a zoo pass which would give us a discount. When I asked her a second time (since she didn't reply the first time) if the discount was applied, she said sternly "yes I know what that is." My mother then asked if her payment went through, Joan replied "I don't know, look at the screen." We were shocked. To top things off, when we began to walk away she yelled at us, "So how will you know if your food is ready if you don't take the buzzer?" Seriously? We didn't even know there were food buzzers. I rarely do this, but I asked for her supervisor. Lily, her supervisor, was kind and responsive when I spoke to her about our experience with Joan. Unbelievable. Joan C. should NOT be in a customer service position. Food, overall, was decent.
Nicole Demichael
Rudest woman behind the register….Walked up and out…Forget that place
Amanda Armstrong
Joan C. At the register was one of the rudest customer service people I have ever experienced in my life. As my husband ordered and was looking at the menu she rolled her eyes and huffed and puffed and was beyond disrespectful. I was in complete shock. This woman should be fired. By the looks of the other reviews it was not her just having a bad day - this woman has a bad attitude!! And for the food, my husband threw his burger away and really liked the fries. We will never go again.
Atmosphere: 1
Food: 1
Service: 1
Max and Tiny
I waited in line 25 minutes which was understandable for the amount of people that were there, what was ridiculous was the woman at the register taking orders, i asked for two smash burgers and she stated with attitude "the burgers are frozen" I stated I was ok with waiting and proceeded with the order. The lady again stated "I don't know how long the wait is going to be" I said it's normal for frozen burgers to be placed on a grill and it doesn't take much longer to make to them and I'm ok with it to which she replied "they are frozen, sir!!!!!" again with attitude. I asked her what that ment then, and does she mean that I can't order a burger to which she replied "the burgers are frozen and I don't know the wait time. My self and few people behind me we're confused about her behavior considering 80% of their menu is burgers. I left along with a small group of people with out any food and no explanation to what just happened. I will never even consider that place again.
Atmosphere: 2
Food: 1
Service: 1
Dexter Harrod
Hamburger was dry. Chicago dog had so much mustard it wasn’t edible. Fries came with each meal but had so much seasoning you couldn’t eat them. All four of us threw them out.
Atmosphere: 3
Food: 2
Service: 4
Dan Franz
The food that we got was ok, well what was still warm enough to eat. The lady at the counter never punched our ticket into the ringer or called out our number manually until it sat for an additional ten minutes on the counter. I don't mind paying the high prices that food will go for in a place like this, but make sure your service reflects it. Will probably never get food from this spot in the zoo again.
Atmosphere: 4
Food: 4
Service: 1
Thomas Genetz
Delicious Wild burger & there own special type if fries
Atmosphere: 3
Food: 5
Service: 3
Lisa foster
Yummy fresh burgers and Fries ..great for a zoo visit
The food was okay... But I waited over 20 minutes for a burger and it had a hair on it
Atmosphere: 3
Food: 3
Service: 1
adrian almaden
I want to shotout on the guy on the counter that is working that ring me a 17$ and a 49$ on my debit that give me the wrong receipt/order extra lod tots that is not my order I order a pursuit burger, fuego burger,chicago style hotdog and a fountain drink then the lady that giving the food told thats my order so proceed to take only the extra lod tots then when i got home I check my statement charging me 49$ which I didn't get to eat and enjoy,whoever the manager in this place u need to hollar that guy in the counter and the lady whose giving food, this happen on 8-27-2023 around 2pm men ur ripping me off
Atmosphere: 1
Food: 3
Service: 1
Google user
Wild Burger (Brookfield Zoo) is the BEST place to eat at Brookfield Zoo! The burgers and hot dogs are great and reasonably priced (for the zoo).
Mark Malewski
Wild Burger (Brookfield Zoo) is the BEST place to eat at Brookfield Zoo! The burgers and hot dogs are great and reasonably priced (for the zoo).
I went here on 10/5/2024. I ordered a simple hot dog and burger meal. After 20 minutes of waiting in their small waiting area, I began to look around at the food prep line they had. I understand it was a busy Saturday but noticed that not just one but a majority of their staff had rubber gloves on for food safety and prep. They would then start to grab pagers from customers as they turned them in with their gloves still on. Then the employees would continue to prep food with the same gloves and grab raw food out of the freezer by hand with again the same gloves. The employees would continue this process of prepping food by hand, grabbing pagers/touching items around the kitchen with the same gloves, and grabbing raw food from the freezer for prep with the same gloves. This went on for about 5 more minutes until I found a manager and expressed my concerns. He seemed more concerned about the volume of me expressing my observations about the unsanitary conditions than actually fixing it. He spoke to the employees briefly and I noticed they continued doing the same thing. As someone with allergies and a pregnant wife this is unacceptable. They need to be better or find someone better.
Atmosphere: 1
Food: 4
Service: 1
While spending an enjoyable afternoon at the zoo, we decided to go to Wild Burger for lunch. We approached the counter to order with our parents, who are advanced seniors and naturally require some additional time and assistance. Joan C. did NOT at all demonstrate the kindness and patience required of somebody in a customer service role. My mother asked for some further explanation about one of the burgers - she rolled her eyes and said "look at the menu." We had a zoo pass which would give us a discount. When I asked her a second time (since she didn't reply the first time) if the discount was applied, she said sternly "yes I know what that is." My mother then asked if her payment went through, Joan replied "I don't know, look at the screen." We were shocked. To top things off, when we began to walk away she yelled at us, "So how will you know if your food is ready if you don't take the buzzer?" Seriously? We didn't even know there were food buzzers. I rarely do this, but I asked for her supervisor. Lily, her supervisor, was kind and responsive when I spoke to her about our experience with Joan. Unbelievable. Joan C. should NOT be in a customer service position. Food, overall, was decent.
Rudest woman behind the register….Walked up and out…Forget that place
Joan C. At the register was one of the rudest customer service people I have ever experienced in my life. As my husband ordered and was looking at the menu she rolled her eyes and huffed and puffed and was beyond disrespectful. I was in complete shock. This woman should be fired. By the looks of the other reviews it was not her just having a bad day - this woman has a bad attitude!! And for the food, my husband threw his burger away and really liked the fries. We will never go again.
Atmosphere: 1
Food: 1
Service: 1
I waited in line 25 minutes which was understandable for the amount of people that were there, what was ridiculous was the woman at the register taking orders, i asked for two smash burgers and she stated with attitude "the burgers are frozen" I stated I was ok with waiting and proceeded with the order. The lady again stated "I don't know how long the wait is going to be" I said it's normal for frozen burgers to be placed on a grill and it doesn't take much longer to make to them and I'm ok with it to which she replied "they are frozen, sir!!!!!" again with attitude. I asked her what that ment then, and does she mean that I can't order a burger to which she replied "the burgers are frozen and I don't know the wait time. My self and few people behind me we're confused about her behavior considering 80% of their menu is burgers. I left along with a small group of people with out any food and no explanation to what just happened. I will never even consider that place again.
Atmosphere: 2
Food: 1
Service: 1
Hamburger was dry. Chicago dog had so much mustard it wasn’t edible. Fries came with each meal but had so much seasoning you couldn’t eat them. All four of us threw them out.
Atmosphere: 3
Food: 2
Service: 4
The food that we got was ok, well what was still warm enough to eat. The lady at the counter never punched our ticket into the ringer or called out our number manually until it sat for an additional ten minutes on the counter. I don't mind paying the high prices that food will go for in a place like this, but make sure your service reflects it. Will probably never get food from this spot in the zoo again.
Atmosphere: 4
Food: 4
Service: 1
Delicious Wild burger & there own special type if fries
Atmosphere: 3
Food: 5
Service: 3
Yummy fresh burgers and Fries ..great for a zoo visit
Atmosphere: 5
Food: 5
Service: 4
Great food
Atmosphere: 4
Food: 5
Service: 4
Restaurantji Recommends
The food was okay... But I waited over 20 minutes for a burger and it had a hair on it
Atmosphere: 3
Food: 3
Service: 1
I want to shotout on the guy on the counter that is working that ring me a 17$ and a 49$ on my debit that give me the wrong receipt/order extra lod tots that is not my order I order a pursuit burger, fuego burger,chicago style hotdog and a fountain drink then the lady that giving the food told thats my order so proceed to take only the extra lod tots then when i got home I check my statement charging me 49$ which I didn't get to eat and enjoy,whoever the manager in this place u need to hollar that guy in the counter and the lady whose giving food, this happen on 8-27-2023 around 2pm men ur ripping me off
Atmosphere: 1
Food: 3
Service: 1
Wild Burger (Brookfield Zoo) is the BEST place to eat at Brookfield Zoo! The burgers and hot dogs are great and reasonably priced (for the zoo).
Wild Burger (Brookfield Zoo) is the BEST place to eat at Brookfield Zoo! The burgers and hot dogs are great and reasonably priced (for the zoo).
The burgers are very good.
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