Baskin-Robbins

1165 McHenry Rd, Buffalo Grove
(847) 353-1363

Recent Reviews

Anne Dusold

Music was way too loudHorrible atmosphere to stay and have our

Atmosphere: 1

Food: 5

Service: 5

Cortney Thomas

Items received are not to quality, many items advertised not available.

Patrick Birck

By far the worst Dunkin I've ever been to. Staff is untrained and unprofessional.

Andrew Kim

Not great. I ordered three kids scoops and asked them to redo them because they were hollow inside. If you don’t know how to scoop ice cream, then you should reconsider your profession.

Sergey B

I should have check reviews first. DO NOT order online. Their stuff has no idea how to handle online orders. We ordered online a cake for BDay party (order 3684 May 7) . When I came to pick up I have been told there is no such order and online system is not working. The worst thing the lady while talking just turned and walked away. After I left with nothing my wife called to cancel $75 order and turned out the cake is there and ready. A miracle! That was a sarcasm. The same lady found our cake 10 min after she lied to me that online system is not working. No apologies, nothing. Never again I will use their service. Since I live close by, my neighbors will know that too.

Alexander Guerr

Good service and ice cream

Alexander Guerrero

Great service

Sam S

Worst Dunkin Donuts location.I ordered for a Avacado toast and the guy applied avacado on bread and toasted entire part. And aprinkled sugar on it. Its gross.Ice cream is the funny part. For a single scoop any Baskin Robbins location gives a good 1 and 1/2 scoop. Here they gave almost 1/3rd of a scoop and argues when asked about it.Worst service!

Krista Garit

Worst customer service ever!

Mohammed Inani

First time I went here the ice cream was melting and dripping off my sons ice cream before I got to the register. Second time ice cream was soft straight out of the freezer and never sat right on the cone. There won't be a third time! If they want to save money on refrigeration costs then don't sell ice cream!

Elizabeth Kowols

They obviously did not understand that "chocolate" means "chocolate", not "Chocolate-peanut butter". I am allergic to peanuts. Fortunately, I only had a spoonful, but this could've really made me sick!

Carole Levy

Ordered a 2 scoop sundae...they had to get one of the flavors from the freezer. My husband ordered the same with yogurt..he was asked about toppings and got whipped cream, nuts and a cherry. I was never asked about toppings and received nuts, whipped cream and a cherry...none of which I asked for or wanted. I wanted hot fudge...they were out . Carmel? Yes so I got that. By this time the ice cream was half melted! Went to pay and we wanted a bag. We were handed an open empty bag. Literally the worst service ever! Won't be going back.

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