McDonald's

1200 N Arlington Heights Rd, Buffalo Grove
(847) 821-2002

Recent Reviews

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aginggenxer

I give this McDonald's 5 stars because they are the most friendly, order is never wrong, and food always fresh. If in a pinch, go to this McDonald's. Best in the area.

Service: 5

GAURAV WALIA

Fast and good price

Atmosphere: 5

Food: 5

Service: 5

Cristian Maxin

If you get to them 5 minutes before closing they not going to serve you anymore !!! Very bad service, not recommended!

Atmosphere: 1

Food: 1

Service: 1

Joel Neely

I sat in the drive through for 15 minutes without moving, so I went inside and placed my order at the kiosk. I stood for another 15 minutes and a my food never came out. More and more people came in and no one got their food. I didn’t have any more time to wait so i tried to get someone over to give me my money back. They all just looked at me and the kept joking around and ignoring me. I finally had to leave so they have my money but never actually gave me my order.

Atmosphere: 1

Food: 1

Service: 1

asoftdolphin

I cannot recommend this mcdonalds it ravaged my stomach within minutes i am in pain lmao

Atmosphere: 2

Food: 1

Service: 4

Jocelyn Miller

it was kind of a mess. food was hot though at least! took forever

Atmosphere: 1

Food: 2

Service: 2

Anna Lazovskaya

very long wait. orders are mixed up, they always forget to put something

Food: 3

Service: 1

Dok-Ki Kang

Never gets the orders right... :(

Atmosphere: 3

Food: 3

Service: 1

Linda Block

Was from Grub Hub!

Food: 5

Gela Kuchaidze (xKuchez)

They’ll tell you to kick rocks for their own mistakes

Joy deb

This is an insensitive, inconvenient, customer-unfriendly and unhygienic place.

I ordered for two fish sandwiches- one regular (that is expected to have cheese) and one more for which I specified that it should have NO cheese. The receipt indicated exactly that , i.e. one usual and one with no cheese. The orders were made through driveway. I picked up the sandwiches and came home. I checked one sandwich, observed that it had cheese and gave it to my daughter. She ate it. The second one (supposedly with no cheese ) was supposed to be for my wife. After a bit when I checked it, I found that it actually had cheese. I called the facility to report the issue with the order. The line wasn’t clear but it SEEMED LIKE the person on the other end of the line was trying I say that they gave us two fish patties in each burger although the order was for one and hence it supposedly was ok to make the mistake on the the cheese. When I countered the philosophy and emphasized that the order was fulfilled incorrectly in any case, the person told me to go back to them and talk to whoever is available. After an hour or so, we went back to the driveway. They recognized me immediately and gave me two fish sandwiches (supposedly one with cheese and one with no cheese). When we came home and checked, we AGAIN found that both the sandwiches had cheese.!! I had no energy left in me and thought I would let go and eat something else. My wife insisted that we get it corrected and again called them and explained that correction had not been done. The person at other end of the line, after understanding the situation told my wife in a WARNING tone that “ITS THE LAST TIME” they are making the change. He made it sound like it’s our fault. Anyways my wife decided to go inside the facility this time to get the replacement and make sure they are right ones. I was very disturbed by the fact that he warned my wife using language like “this is the last time”. I decided to go inside the facility. I had to wake up my 6 year old because I could not have left her by herself in car. When I went in, my wife was talking to a middle aged person (seemingly from Hispanic background). I enquired about who it was who said about it being “the last time” to my wife when fault was theirs. He said it as him who had said that and he backed it up saying something that seemed like he had been replacing multiple times and that’s that. His attitude was 100% unapologetic. After few minutes when I did not relent and my discomfort was evident, he changed his posture in a cunning way and started saying that he used language like “it’s the last time” because he was going to make it right this time. He then checked the last two full-filled sandwiches for cheese with HIS BARE HANDS. He never had gloves on. Satisfied that both had cheese, he went in to replace one of them. The other one continued to stay at the counter top. He came back with a sandwich (that had no cheese). We took that and left the other at the counter. He offered the other one ( that was lying on counter). We humbly declined. When he insisted that we take it, I told him that he had used bare hands to check the sandwich and we did not want to take that. He blatantly declined that he used bare hands to check the sandwiches.
Anyways, we left. It’s a very popular franchisee and it’s unfortunate to see them so insensitive towards customers.

Food: 3

Eric (Tesla)

It's McNasty

Atmosphere: 1

Food: 1

Service: 1

Michael Mohr

I don’t think I’ve ever left a positive review for a restaurant before. And no this wasn’t the best meal I’ve ever had. But they nailed my custom order - wasn’t sloppy, fries were good (not perfect but good at 10pm) and the coke was on point. I had portillos for lunch and if these two experiences were all I had to base the decision off of, I’d never eat portillos again and only get McDonald’s. That’s how much of a difference there was. Vast. Like come back for lunch the next day good. There’s something to be said about some high-quality medium-quality processed food. There’s depth there. A little mystery. A little protein. Like a west coast oyster.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: French Fries, Quarter Pounder Hamburger

Ken

I was placing my order via the drive-thru. The worker was practically arguing with me via the intercom. He was quick to talk back to me. Not sure what training he’s getting if any.

Atmosphere: 1

Food: 4

Service: 1

Vikas Khakkar

Ordered food via Mcdonald’s app for 12/17 940 pm , order went through and when i went collect food only to learn that store was closed due to maintenance! problem 1. Store should not have shown on app of not taking order 2. called Mcdonald’s customer care for refund (as payment is already charged ) , customer care mentioned i need to call restaurant for refund ! at max they send incident report to owner ! interesting fact is when i called restaurant they asked me to call customer care or uber or doordash !! when i explained them i did not order from 3rd party but from mcdonald’s app ! they mentioned even you are charged we cannot refund !! and no help offered for their issue ! i do understand , for maintenance stores needs to be closed but after charging customer incorrectly at-least refund should be automatic and customer should not call in customer service or store in loop

Atmosphere: 1

Food: 1

Service: 1

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